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Goodwill Store Manager Jobs in Ohio (NOW HIRING)

Goodwill

$47K/yr

Serves as a Goodwill ambassador to the community. * Leads the day-to-day operations of the sales floor. * Ensures that Retail Store Associates and Customer Service Manager are well-trained and ...

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Goodwill Store Manager information

See Ohio salary details

$24.7K

$51.4K

$84.6K

How much do goodwill store manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for goodwill store manager in Ohio is $51,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $61,300.00 per year, depending on experience, location, and employer.

What is a Goodwill Store Manager?

Goodwill Store Managers are responsible for overseeing the daily operations of a Goodwill retail store. Their duties typically include managing staff, ensuring excellent customer service, meeting sales goals, and maintaining inventory. They also help implement company policies, handle budgets, and ensure that the store operates efficiently and profitably while supporting Goodwill’s mission of providing job training and employment placement services. Store managers play a key role in fostering a positive work environment and representing the values of the organization.

What are the key skills and qualifications needed to thrive as a Goodwill Store Manager?

A Goodwill Store Manager should have experience in retail management, inventory control, and staff supervision, often supported by a high school diploma or higher education in business or related fields. Familiarity with point-of-sale (POS) systems, scheduling software, and financial reporting tools is typically required. Strong leadership, customer service, and problem-solving skills help managers motivate teams and ensure positive store experiences. These abilities are crucial for driving sales, maintaining efficient operations, and fulfilling Goodwill's mission of community support.

What are some common challenges faced by Goodwill Store Managers, and how can they be addressed?

Goodwill Store Managers often face challenges such as balancing sales targets with the organization's mission, managing a diverse team that may include volunteers and employees with varying experience, and ensuring efficient operations with donated inventory. To address these challenges, managers focus on strong communication, staff training, and effective merchandising strategies. Building a supportive team culture and maintaining flexibility in problem-solving are key to creating a positive work environment and achieving store goals.

What is the difference between Goodwill Store Manager vs Retail Associate?

AspectGoodwill Store ManagerRetail Associate
CredentialsHigh school diploma; experience in retail managementHigh school diploma or equivalent
Work EnvironmentSupervises store operations, manages staff, handles inventoryAssists customers, stocks shelves, processes sales
Employer & IndustryGoodwill Industries, nonprofit retailVarious retail stores, including Goodwill

The main difference is that the Goodwill Store Manager oversees store operations and staff, requiring management experience, while the Retail Associate focuses on customer service and sales. Both roles are essential in the retail environment but differ in responsibilities and experience requirements.

How many hours a week does a Goodwill Store Manager work?

A Goodwill Store Manager typically works around 40 hours per week, often during regular business hours, with some additional hours during busy periods or for meetings. The schedule may include evenings and weekends depending on store needs and management policies.

What are popular job titles related to Goodwill Store Manager jobs in Ohio?

For Goodwill Store Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Goodwill Store Manager jobs in Ohio look for?

The top searched job categories for Goodwill Store Manager jobs in Ohio are:

Goodwill Store Manager jobs near you
Infographic showing various Goodwill Store Manager job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $51,432 per year, or $24.7 per hour.

Retail Store Manager

Goodwill Industries of Lorain County Ohio

North Ridgeville, OH

Full-time

Re-posted 14 days ago

Job description

Position summary: The Retail Store Manager is responsible for overall management and operations of the Goodwill store, including staffing, customer and donor service, production, buildings and grounds, safety, and meeting sales and production goals, within budget.
Essential functions:
  • Provide assistance to Director of Operations in developing and monitoring retail division goals for Goodwill’s strategic plan.
  • Direct and monitor store operations to drive revenue growth and ensure monthly sales, payroll, round-up and production budgets are met; develop and execute actions plans to correct shortfalls if unavoidable.
  • Interview, hire, train, and schedule store personnel.
  • Set clearly defined goals and expectations for store personnel; follow through with disciplinary action when appropriate. With assistance from Human Resources, perform terminations as necessary.
  • Demonstrate and promote superior customer service; handle customer/donor concerns and requests in a courteous, fair and timely manner.
  • Handle all monies involved in store operation including daily register balancing, banking and change; submit daily reports. Ensure operating expenses do not exceed budget.
  • Execute and monitor all phases of store operations to ensure compliance with established safety protocols, material handling and processing practices.
  • Secure facility, donations, and store merchandise by implementing loss prevention and store security measures.
  • Oversee the quality of goods going to sales floor; maintain rotation/pull schedules.
  • Maintain store appearance by ensuring a clean, attractive and safe facility.
  • Maintain the stability and favorable community reputation for the store and organization by complying with all legal and other regulatory local, state and federal agency requirements.
  • Adhere to all company personnel policies and procedures; assist all clerks and store personnel in understanding and following policies and procedures.
  • Pursue professional career development through continuing education and training opportunities.
  • Attend safety trainings and follow all safety procedures and protocols to ensure a safe and supervised work environment for all employees at all times.
  • Promote positive teamwork among co-workers.
  • Responsible for other duties as may be assigned.
Qualifications and required skills:
  • Excellent written, verbal and interpersonal communication skills; time management skills are required.
  • Demonstrate ability to lead staff; to work with a diverse public.
  • Knowledge of retail operations, sales, community and customers relations.
  • Knowledge of computer technology, including cash register and POS systems, and computer programs (Word, Excel), social media and email.
  • Ability to use physical exertion such as prolonged periods of standing, walking, recurring bending, reaching and climbing; ability to lift up to 50 lbs. consistently.
  • Valid Driver’s license with good driving record and proof of current auto insurance required every six months.
Education and experience:
  • Associate’s degree in Business, Retail, Merchandising, Marketing or a related field preferred.
  • 3 years retail management experience required.
  • Significant experience in the field may be considered in lieu of a degree

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