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Merchant Services Operations Manager Jobs (NOW HIRING)

Albertsons

Service Operations Manager

Dallas, TX · On-site

Position Summary The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational ...

Albertsons

Service Operations Manager

Wake Village, TX · On-site

POSITION PURPOSE The Service Operations Manager is responsible for leading all frontend and service operations to deliver an exceptional customer experience while achieving productivity, labor, and ...

New

Albertsons

Service Operations Manager

Hurst, TX · On-site

Position Summary The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational ...

Albertsons

Service Operations Manager

Desoto, TX · On-site

Position Summary The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational ...

New

LVT

Service Operations Manager

Salt Lake City, UT

Reporting to the Sr. Director of Strategy & Operations, the Service Operations Manager serves as a strategic partner and the analytical engine of the post-sales organization. This role goes beyond ...

LVT

Service Operations Manager

American Fork, UT

Reporting to the Sr. Director of Strategy & Operations, the Service Operations Manager serves as a strategic partner and the analytical engine of the post-sales organization. This role goes beyond ...

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Merchant Services Operations Manager information

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$31K

$63.5K

$118.5K

How much do merchant services operations manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for merchant services operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Merchant Services Operations Manager, and why are they important?

To thrive as a Merchant Services Operations Manager, you need expertise in payment processing, risk management, and operations oversight, typically supported by a bachelor’s degree in business or finance. Familiarity with payment gateways, reconciliation systems, and compliance platforms such as PCI DSS is essential. Strong leadership, analytical thinking, and effective communication skills set outstanding managers apart. These skills ensure seamless transaction processing, regulatory compliance, and efficient team performance in a highly regulated industry.

What are some common challenges faced by Merchant Services Operations Managers, and how can they be effectively addressed?

Merchant Services Operations Managers often encounter challenges such as balancing regulatory compliance with efficient transaction processing, managing high-volume merchant inquiries, and maintaining seamless integration with payment systems. To address these, it's important to implement robust training programs for staff, invest in up-to-date technology solutions, and foster close collaboration with compliance, IT, and customer support teams. Proactive communication and continuous process improvement also help ensure smooth operations and high service standards.

What are Merchant Services Operations Managers?

Merchant Services Operations Managers are professionals who oversee the daily operations of merchant services departments in financial institutions or payment processing companies. They are responsible for ensuring efficient processing of card payments, managing relationships with merchants, and maintaining compliance with industry regulations. Their role often involves supervising staff, optimizing workflows, resolving operational issues, and implementing new payment technologies to enhance service quality and security.

What is the role of a merchant services manager?

A merchant services manager oversees the processing of electronic payments for businesses, ensuring smooth transaction operations and compliance with industry standards. They coordinate with sales, support teams, and payment providers, often utilizing tools like POS systems and payment gateways to optimize merchant experiences.

What is the difference between Merchant Services Operations Manager vs Merchant Services Specialist?

AspectMerchant Services Operations ManagerMerchant Services Specialist
CredentialsRelevant certifications (e.g., PCI DSS, banking certifications)Similar certifications, often less managerial focus
Work EnvironmentOversees teams, manages operations, strategic planningSupports client accounts, handles transactions, customer service
Employer & Industry UsageFinancial institutions, payment processors, banksPayment service providers, merchant accounts, sales teams
Search & Comparison IntentUnderstanding managerial roles in merchant servicesLearning about operational support roles in merchant services

The Merchant Services Operations Manager typically oversees the entire payment processing operations, focusing on team management and strategic planning. In contrast, the Merchant Services Specialist handles day-to-day client support and transaction processing. Both roles require relevant certifications and are common in financial and payment processing industries, but they differ in scope and responsibilities.

More about Merchant Services Operations Manager jobs
What cities are hiring for Merchant Services Operations Manager jobs? Cities with the most Merchant Services Operations Manager job openings:
What states have the most Merchant Services Operations Manager jobs? States with the most job openings for Merchant Services Operations Manager jobs include:
What job categories do people searching Merchant Services Operations Manager jobs look for? The top searched job categories for Merchant Services Operations Manager jobs are:
Merchant Services Operations Manager jobs near you
Infographic showing various Merchant Services Operations Manager job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.
Service Operations Manager

Service Operations Manager

Albertsons

Fort Worth, TX

Full-time

Posted 5 days ago

Albertsons rating

5.8

Company rating: 5.8 out of 10

Based on 1,124 frontline employees who took The Breakroom Quiz

58th of 114 rated grocery stores

Job description

Position Summary

The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational excellence. This role is responsible for managing service standards, front-end efficiency, and team development while maintaining a safe, clean, and customer-focused store environment.

Key Responsibilities Front-End & Service Operations

  • Oversee all front-end operations including checkstands, self-checkout, customer service desk, and service departments

  • Ensure efficient checkout processes, minimizing wait times and maximizing customer satisfaction

  • Monitor daily operations to ensure service standards and procedures are consistently executed

  • Manage cash handling, tills, and front-end controls to ensure accuracy and compliance

Customer Experience

  • Champion a customer-first culture and ensure every customer receives exceptional service

  • Resolve customer concerns quickly, professionally, and effectively

  • Maintain a clean, organized, and welcoming front-end environment

  • Role model service excellence and set expectations for the team

Team Leadership & Development

  • Hire, train, and develop front-end supervisors and associates

  • Provide coaching, feedback, and performance management to drive engagement and accountability

  • Create schedules that align staffing with peak business needs

  • Foster a positive, fast-paced, and team-oriented culture

Financial Performance

  • Drive front-end productivity and support overall store sales goals

  • Monitor labor usage, productivity, and front-end efficiency metrics

  • Identify opportunities to improve service speed and reduce operational costs

Safety & Compliance

  • Ensure compliance with all company policies, cash handling procedures, and safety programs

  • Maintain a safe environment for associates and customers

  • Ensure adherence to regulatory and operational standards

Qualifications

  • High school diploma or equivalent required

  • Previous retail or front-end leadership experience preferred

  • Strong leadership, communication, and problem-solving skills

  • Ability to manage multiple priorities in a fast-paced environment

  • Flexible schedule including evenings, weekends, and holidays

Physical Requirements

  • Frequent standing, walking, and movement throughout the store

  • Ability to lift up to 25–50 lbs as needed

Key Competencies

  • Customer Service Excellence

  • Leadership & Team Development

  • Operational Efficiency

  • Problem Solving & Decision Making

  • Communication & Accountability

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