Remote operations and managed services * Field service team performance * Customer experience and retention The position serves as the central operational leader coordinating across: * KBS Branches
Quick apply
Remote operations and managed services * Field service team performance * Customer experience and retention The position serves as the central operational leader coordinating across: * KBS Branches
BAS Service Operations Manager
Ogden, UT · On-site
Remote operations and managed services * Field service team performance * Customer experience and retention The position serves as the central operational leader coordinating across: * KBS Branches
BAS Service Operations Manager
Ogden, UT · On-site
Remote operations and managed services * Field service team performance * Customer experience and retention The position serves as the central operational leader coordinating across: * KBS Branches
Remote operations and managed services * Field service team performance * Customer experience and retention The position serves as the central operational leader coordinating across: * KBS Branches
Quick apply
Remote operations and managed services * Field service team performance * Customer experience and retention The position serves as the central operational leader coordinating across: * KBS Branches
Remote operations and managed services * Field service team performance * Customer experience and retention The position serves as the central operational leader coordinating across: * KBS Branches
Remote operations and managed services * Field service team performance * Customer experience and retention The position serves as the central operational leader coordinating across: * KBS Branches
BAS Service Operations Manager
Ogden, UT · On-site
Remote operations and managed services * Field service team performance * Customer experience and retention The position serves as the central operational leader coordinating across: * KBS Branches
BAS Service Operations Manager
Ogden, UT · On-site
Remote operations and managed services * Field service team performance * Customer experience and retention The position serves as the central operational leader coordinating across: * KBS Branches
Operations Manager
South Jordan, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
South Jordan, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Syracuse, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Syracuse, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Sandy, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Sandy, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Orem, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Orem, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Salt Lake City, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Salt Lake City, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Taylorsville, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Taylorsville, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Layton, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Layton, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Bountiful, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Bountiful, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Ogden, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Ogden, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Springville, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Springville, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Roy, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Roy, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Murray, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Murray, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Kaysville, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
Kaysville, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
West Jordan, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Operations Manager
West Jordan, UT · On-site
$65K/yr
The broad spectrum of responsibilities for the Operations Manager includes customer service ... Discounted Personal Training, and merchandise - including supplements. * Employee referral program.
Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put ... To ensure your success, you will have a dedicated sales manager & support team, continued results ...
Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put ... To ensure your success, you will have a dedicated sales manager & support team, continued results ...
Merchant Services Operations Manager information
What is a merchant services operations manager?
Merchant Services Operations Managers are professionals who oversee the daily operations of merchant services departments in financial institutions or payment processing companies. They are responsible for ensuring efficient processing of card payments, managing relationships with merchants, and maintaining compliance with industry regulations. Their role often involves supervising staff, optimizing workflows, resolving operational issues, and implementing new payment technologies to enhance service quality and security.
What are the key skills and qualifications needed to thrive as a merchant services operations manager?
To thrive as a Merchant Services Operations Manager, you need expertise in payment processing, risk management, and operations oversight, typically supported by a bachelor’s degree in business or finance. Familiarity with payment gateways, reconciliation systems, and compliance platforms such as PCI DSS is essential. Strong leadership, analytical thinking, and effective communication skills set outstanding managers apart. These skills ensure seamless transaction processing, regulatory compliance, and efficient team performance in a highly regulated industry.
What are some common challenges faced by merchant services operations managers, and how can they be effectively addressed?
Merchant Services Operations Managers often encounter challenges such as balancing regulatory compliance with efficient transaction processing, managing high-volume merchant inquiries, and maintaining seamless integration with payment systems. To address these, it's important to implement robust training programs for staff, invest in up-to-date technology solutions, and foster close collaboration with compliance, IT, and customer support teams. Proactive communication and continuous process improvement also help ensure smooth operations and high service standards.
What is the difference between Merchant Services Operations Manager vs Merchant Services Specialist?
| Aspect | Merchant Services Operations Manager | Merchant Services Specialist |
|---|---|---|
| Credentials | Relevant certifications (e.g., PCI DSS, banking certifications) | Similar certifications, often less managerial focus |
| Work Environment | Oversees teams, manages operations, strategic planning | Supports client accounts, handles transactions, customer service |
| Employer & Industry Usage | Financial institutions, payment processors, banks | Payment service providers, merchant accounts, sales teams |
| Search & Comparison Intent | Understanding managerial roles in merchant services | Learning about operational support roles in merchant services |
The Merchant Services Operations Manager typically oversees the entire payment processing operations, focusing on team management and strategic planning. In contrast, the Merchant Services Specialist handles day-to-day client support and transaction processing. Both roles require relevant certifications and are common in financial and payment processing industries, but they differ in scope and responsibilities.
Is a merchant services operations manager a high paying job?
A merchant services operations manager typically earns a competitive salary that reflects experience, industry, and location. The role often involves managing payment processing systems, overseeing compliance, and coordinating between sales and technical teams, which can contribute to higher compensation levels compared to entry-level positions.
What are the responsibilities of a merchant services operations manager?
A merchant services operations manager oversees the daily functions of payment processing, ensuring smooth transaction flow and compliance with industry standards. They manage relationships with financial institutions, troubleshoot technical issues, and implement process improvements to enhance service efficiency and security.
What are popular job titles related to Merchant Services Operations Manager jobs in Utah?
For Merchant Services Operations Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Merchant Services Operations Manager jobs in Utah look for?
The top searched job categories for Merchant Services Operations Manager jobs in Utah are:
What cities in Utah are hiring for Merchant Services Operations Manager jobs?
Cities in Utah with the most Merchant Services Operations Manager job openings:
BAS Service Operations Manager
Ogden, UT • Remote
Kelso Building Services
Full-time
Posted 6 days ago
Job description
Direct Reports: 9–20 (Remote Ops, Service Coordination, Field Technicians, Support Roles)
Role Overview
The National BAS Service Operations Manager is a senior operational leadership role responsible for the end-to-end execution, performance, and growth of BAS service operations across KBS and the Kelso Industries portfolio.
This role owns:
- National BAS service delivery execution
- Service revenue growth and profitability
- Remote operations and managed services
- Field service team performance
- Customer experience and retention
The position serves as the central operational leader coordinating across:
- KBS Branches
- KBS Customer Service Center (CSC)
- National Programming Team
- Sales & Estimating
- MSI Team
- National BAS Project Management
This role ensures a scalable, high-performance service organization capable of supporting multi-site enterprise clients and national service agreements.
Key Responsibilities
- National Service Operations Leadership
- Lead and manage 9–20 direct reports, including:
- Remote Operations / Monitoring Team
- BAS Service Coordinators / Dispatch
- BAS Field Technicians (direct or matrixed)
- Oversee daily BAS service operations across:
- KBS branches
- National BAS Travel Teams
- Establish operational structure, roles, and accountability
- Drive standardization of national BAS service delivery
- Service Revenue & Financial Performance
- Own and drive:
- T&M service revenue
- Quoted service work
- PMA / Remote PMA contracts
- Small projects and service-based upgrades
- Partner with Sales and Estimating to:
- Identify service opportunities
- Convert service calls into revenue-generating work
- Support and contribute to:
- Forecasting (weekly, monthly, annual)
- Revenue planning and backlog management
- Ensure margin performance and cost control
- Remote Operations & Managed Services
- Lead the KBS Remote Operations & Monitoring Center (ROC / Kelso Connected):
- 24/7 operations oversight
- Alarm management and triage
- Remote diagnostics and resolution
- Drive growth of:
- Managed BAS services
- Remote PMA offerings
- Analytics / FDD-based service models
- Ensure integration between:
- Remote operations
- Field technicians
- National programming resources
- Service Execution & Work Management
- Oversee all BAS service work including:
- Service requests and dispatch
- Preventative maintenance (PMA)
- Repairs and troubleshooting
- Quoted service jobs
- Small-to-mid size BAS projects
- Ensure:
- Timely scheduling and execution
- Proper documentation and closeout
- Clean handoff to billing
- Billing, Revenue Recognition & Back Office Alignment
- Oversee service billing processes, ensuring:
- Accuracy and timeliness
- Alignment with contract terms and SOV structures
- Coordinate with: KBS CSC and Accounting / Finance
- Ensure:
- T&M
- PMA
- Project/service hybrid work
- Jobs are billing-ready within target timelines
- Proper tracking of:
- Cross-Functional Leadership
- Work closely with:
- KBS Branch Leadership
- CSC (Customer Service Center)
- National Programming Team
- Sales & Estimating
- MSI Team
- National BAS Project Management
- Kelso Portfolio Operating Companies
- Drive:
- Resource planning and allocation
- Technical support alignment
- Project-to-service and service-to-project transitions
- Customer Experience & Account Support
- Own service-level customer experience across national accounts
- Act as escalation point for:
- Service delays
- Technical challenges
- Multi-site coordination issues
- Support:
- Client onboarding
- National account service strategies
- Long-term client retention
- Client & Site Onboarding
- Lead onboarding of:
- New BAS service clients
- New facilities and portfolios
- Ensure:
- System integration into remote monitoring platforms
- Proper documentation and asset tracking
- Service workflows established
- Workforce Management & Development
- Recruit, onboard, and develop:
- BAS service technicians
- Remote operators
- Service coordinators
- Establish:
- Training plans
- Performance metrics
- Career development pathways
- Drive a culture of accountability, safety, and Customer focus
- Inventory, Tools & Fleet Oversight
- Oversee:
- Service inventory and materials
- Tooling and test equipment
- Service vehicles (as applicable)
- Ensure readiness for:
- Rapid deployment
- National service consistency
- Process, SOP & Continuous Improvement
- Enforce and improve:
- National BAS SOPs
- Service workflows (ServiceTitan, Sales Force etc.)
- Identify:
- Bottlenecks
- Inefficiencies
- Automation opportunities
- Drive continuous improvement initiatives
What Success Looks Like
- Scalable national BAS service organization
- Strong recurring revenue growth (PMA + Remote Services)
- Seamless integration of: Remote operations, Field service, Programming
- High customer retention and satisfaction
- Efficient billing → revenue conversion cycle
- Fully aligned national team supporting Kelso portfolio growth