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Merchant Services Operations Manager Jobs in Michigan

Clean Team

Operations Manager

Bay City, MI

Position Summary The Operations Manager oversees branch performance and ensures service excellence across all customer accounts. Working closely with the General Manager, this role drives employee ...

Clean Team

Operations Manager

Bay City, MI · On-site

Position Summary The Operations Manager oversees branch performance and ensures service excellence across all customer accounts. Working closely with the General Manager, this role drives employee ...

Clean Team

Operations Manager

Bay City, MI · On-site

Position Summary The Operations Manager oversees branch performance and ensures service excellence across all customer accounts. Working closely with the General Manager, this role drives employee ...

EverLine Coatings USA

Operations Manager

Grandville, MI · On-site

$70K - $80K/yr

Job brief We are looking for an Operations Manager to oversee all service staff and operations of the local business unit. To be successful in this role, you should be a thoughtful leader and a ...

Allied Vaughn

Ecommerce Operations Manager

Livonia, MI · On-site +1

This role combines ecommerce merchandising, promotional planning, email marketing coordination ... Oversee customer service operations * Monitor customer satisfaction and service levels * Identify ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

We are looking for a hands-on leader who understands fast-paced service operations, can bring structure and accountability to a team, and is comfortable balancing operations, client management, and ...

Renova One

Operations Manager

Troy, MI

$115K - $125K/yr

We are looking for a hands-on leader who understands fast-paced service operations, can bring structure and accountability to a team, and is comfortable balancing operations, client management, and ...

Renova One

Operations Manager

Troy, MI · On-site

$115K - $125K/yr

We are looking for a hands-on leader who understands fast-paced service operations, can bring structure and accountability to a team, and is comfortable balancing operations, client management, and ...

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Merchant Services Operations Manager information

Who is higher, GM or operations manager?

In most organizations, a General Manager (GM) holds a higher position than an Operations Manager. The GM oversees multiple departments or the entire business unit, while the Operations Manager typically focuses on managing daily operational activities within a specific area. The hierarchy can vary depending on the company's size and structure, but generally, the GM has broader executive responsibilities.

What are Merchant Services Operations Managers?

Merchant Services Operations Managers are professionals who oversee the daily operations of merchant services departments in financial institutions or payment processing companies. They are responsible for ensuring efficient processing of card payments, managing relationships with merchants, and maintaining compliance with industry regulations. Their role often involves supervising staff, optimizing workflows, resolving operational issues, and implementing new payment technologies to enhance service quality and security.

What are some common challenges faced by Merchant Services Operations Managers, and how can they be effectively addressed?

Merchant Services Operations Managers often encounter challenges such as balancing regulatory compliance with efficient transaction processing, managing high-volume merchant inquiries, and maintaining seamless integration with payment systems. To address these, it's important to implement robust training programs for staff, invest in up-to-date technology solutions, and foster close collaboration with compliance, IT, and customer support teams. Proactive communication and continuous process improvement also help ensure smooth operations and high service standards.

Is operations manager a high position?

An operations manager is typically considered a mid- to senior-level management role responsible for overseeing daily business activities, improving efficiency, and managing teams. The position's seniority can vary depending on the company's size and structure, but it generally holds significant responsibility within an organization.

What is the highest paying manager position?

In the merchant services industry, senior management roles such as Director of Operations or Vice President of Merchant Services typically have the highest salaries, often exceeding $150,000 annually. These positions require extensive experience, leadership skills, and industry knowledge, and they oversee large teams and strategic initiatives.

What is the difference between Merchant Services Operations Manager vs Merchant Services Specialist?

AspectMerchant Services Operations ManagerMerchant Services Specialist
CredentialsRelevant certifications (e.g., PCI DSS, banking certifications)Similar certifications, often less managerial focus
Work EnvironmentOversees teams, manages operations, strategic planningSupports client accounts, handles transactions, customer service
Employer & Industry UsageFinancial institutions, payment processors, banksPayment service providers, merchant accounts, sales teams
Search & Comparison IntentUnderstanding managerial roles in merchant servicesLearning about operational support roles in merchant services

The Merchant Services Operations Manager typically oversees the entire payment processing operations, focusing on team management and strategic planning. In contrast, the Merchant Services Specialist handles day-to-day client support and transaction processing. Both roles require relevant certifications and are common in financial and payment processing industries, but they differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Merchant Services Operations Manager, and why are they important?

To thrive as a Merchant Services Operations Manager, you need expertise in payment processing, risk management, and operations oversight, typically supported by a bachelor’s degree in business or finance. Familiarity with payment gateways, reconciliation systems, and compliance platforms such as PCI DSS is essential. Strong leadership, analytical thinking, and effective communication skills set outstanding managers apart. These skills ensure seamless transaction processing, regulatory compliance, and efficient team performance in a highly regulated industry.

What is a merchant operations specialist?

A merchant operations specialist is responsible for managing and optimizing the processes involved in merchant services, such as payment processing, account setup, and transaction troubleshooting. They often work with payment platforms, ensure compliance, and support merchants to improve operational efficiency.
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What job categories do people searching Merchant Services Operations Manager jobs in Michigan look for? The top searched job categories for Merchant Services Operations Manager jobs in Michigan are:
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Merchant Services Operations Manager jobs near you
Card Services Operations Manager

Card Services Operations Manager

Lake Trust Credit Union

Brighton, MI • On-site

Full-time

Medical, Retirement

Posted 6 days ago

Lake Trust Credit Union rating

9.1

Company rating: 9.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Card Services Operations Manager
Hybrid Position: 3 days a week in office
More Than A Job
Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating moments of joy, finding a solution to an obstacle, or offering encouragement through a time of struggle. The worth of our work isn't measured in dollars and cents, it's seen in our communities and felt by the people who believe in us.
Benefits Include:
  • Financial wellbeing services
  • 401(K) matching with up to 5% match
  • Reduced health insurance
  • Employee wellbeing services
  • DE&I initiatives
  • Work-life integration

Job Summary
The role of Card Service Operations Manager provides service excellence by helping to build and lead the Card Service Operations team. Responsible for the oversight of daily card operations, processes, efficiencies, portfolio management, vendor/partner relationship management, and overall best practices. Promotes and maintains the credit unions mission, values, and culture to empower wellbeing in a world in which everyone thrives!
What You'll Do
  • Manages the day-to-day operations for Lake Trust's Debit Card and Credit Card portfolios impacting 125,000+ members.
  • Responsible for providing consistent and effective leadership in accordance with Lake Trust policies and procedures. Lead the Card Service Operations team by delegating, giving direction, supporting problem recognition and resolution, assisting with escalations, and ensuring our members, branch, and call center teams are provided the highest levels of service.
  • Promote a positive and collaborative working environment, conducting regular one-on-one meetings with direct reports, and ensuring operational process consistently meet established service level targets.
  • Engage with our vendor partners to identify and resolve complex processing issues in a timely manner to ensure limited impact to members.
  • Coordinate with our vendor partners to implement new card functionality and drive continuous improvement of our card offerings.

What You'll Bring
  • Bachelor's degree in a business-related field or equivalent work experience
  • Five (5+) years of professional work experience in financial services
  • Three (3+) years of managing and leading teams
  • Knowledge of debit card and credit card operations preferred
  • Exhibits a leadership style in support of team building, coaching, effective communications, and empowerment.
  • Creates a collaborative environment conducive to idea generation, knowledge sharing, and education amongst the team and across all business units.
  • Self-motivated with the ability to make operational and process decisions.
  • Strong analytical and problem-solving skills and able to work independently to identify areas of improvement and provide recommendations based on findings.
  • Ability to handle multiple tasks and perform under pressure

What You'll Get
  • Ability to collaborate and build a sense of togetherness that contributes to a positive work environment.
  • Being open to change and embracing new opportunities can lead to diverse experiences and career advancement.

What Lake Trust Credit Union employees say

Pay

Benefits

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