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Merchant Services Operations Manager Jobs in Michigan

ENGLISH GARDENS

Operations Manager

Royal Oak, MI · On-site

$65 - $85/hr

Train, mentor, and motivate store staff to deliver exceptional customer service and achieve sales ... Collaborate with other departments, such as marketing, finance, and merchandising, to coordinate ...

Slice Merchant Services

$100K/yr

Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put ... To ensure your success, you will have a dedicated sales manager & support team, continued results ...

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Merchant Services Operations Manager information

What is a merchant services operations manager?

Merchant Services Operations Managers are professionals who oversee the daily operations of merchant services departments in financial institutions or payment processing companies. They are responsible for ensuring efficient processing of card payments, managing relationships with merchants, and maintaining compliance with industry regulations. Their role often involves supervising staff, optimizing workflows, resolving operational issues, and implementing new payment technologies to enhance service quality and security.

What are the key skills and qualifications needed to thrive as a merchant services operations manager?

To thrive as a Merchant Services Operations Manager, you need expertise in payment processing, risk management, and operations oversight, typically supported by a bachelor’s degree in business or finance. Familiarity with payment gateways, reconciliation systems, and compliance platforms such as PCI DSS is essential. Strong leadership, analytical thinking, and effective communication skills set outstanding managers apart. These skills ensure seamless transaction processing, regulatory compliance, and efficient team performance in a highly regulated industry.

What are some common challenges faced by merchant services operations managers, and how can they be effectively addressed?

Merchant Services Operations Managers often encounter challenges such as balancing regulatory compliance with efficient transaction processing, managing high-volume merchant inquiries, and maintaining seamless integration with payment systems. To address these, it's important to implement robust training programs for staff, invest in up-to-date technology solutions, and foster close collaboration with compliance, IT, and customer support teams. Proactive communication and continuous process improvement also help ensure smooth operations and high service standards.

What is the difference between Merchant Services Operations Manager vs Merchant Services Specialist?

AspectMerchant Services Operations ManagerMerchant Services Specialist
CredentialsRelevant certifications (e.g., PCI DSS, banking certifications)Similar certifications, often less managerial focus
Work EnvironmentOversees teams, manages operations, strategic planningSupports client accounts, handles transactions, customer service
Employer & Industry UsageFinancial institutions, payment processors, banksPayment service providers, merchant accounts, sales teams
Search & Comparison IntentUnderstanding managerial roles in merchant servicesLearning about operational support roles in merchant services

The Merchant Services Operations Manager typically oversees the entire payment processing operations, focusing on team management and strategic planning. In contrast, the Merchant Services Specialist handles day-to-day client support and transaction processing. Both roles require relevant certifications and are common in financial and payment processing industries, but they differ in scope and responsibilities.

Is a merchant services operations manager a high paying job?

A merchant services operations manager typically earns a competitive salary that reflects experience, industry, and location. The role often involves managing payment processing systems, overseeing compliance, and coordinating between sales and technical teams, which can contribute to higher compensation levels compared to entry-level positions.

What are the responsibilities of a merchant services operations manager?

A merchant services operations manager oversees the daily functions of payment processing, ensuring smooth transaction flow and compliance with industry standards. They manage relationships with financial institutions, troubleshoot technical issues, and implement process improvements to enhance service efficiency and security.

What are popular job titles related to Merchant Services Operations Manager jobs in Michigan?

For Merchant Services Operations Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Merchant Services Operations Manager jobs in Michigan look for?

The top searched job categories for Merchant Services Operations Manager jobs in Michigan are:

What cities in Michigan are hiring for Merchant Services Operations Manager jobs?

Cities in Michigan with the most Merchant Services Operations Manager job openings:

Merchant Services Operations Manager jobs near you

Operations Manager

ENGLISH GARDENS

Royal Oak, MI • On-site

$65 - $85/hr

Other

Retirement, PTO

Posted 11 days ago

English Gardens rating

5.5

Company rating: 5.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager

Full Time Royal Oak, MI, US

16 days ago Requisition ID: 1479

About Us: As the one-stop place for gardening tools, fertilizers and supplies, indoor and outdoor plants, flowers and landscape design, patio furniture and accessories, English Gardens is an industry leader of lawn and garden products.

Job Overview: We are looking for an experienced Retail Operations Manager to oversee and optimize our day-to-day retail operations. The successful candidate will be responsible for ensuring smooth and efficient store operations, maximizing sales and profitability, and maintaining high standards of customer service. The Retail Operations Managerwill also play a key role in implementing strategic initiatives to improve productivity, streamline processes, and enhance the overall retail experience for our customers.

Key Responsibilities:

  • Develop and implement operational policies and procedures to ensure consistent and effective store operations.
  • Oversee inventory management, including ordering, receiving, and maintaining appropriate stock levels to meet customer demand.
  • Monitor sales performance and analyze key metrics to identify areas for improvement and implement strategies to drive sales growth.
  • Train, mentor, and motivate store staff to deliver exceptional customer service and achieve sales targets.
  • Conduct regular store inspections to ensure compliance with company standards for cleanliness, organization, and merchandising.
  • Collaborate with other departments, such as marketing, finance, and merchandising, to coordinate activities and achieve company goals.
  • Manage relationships with vendors and suppliers to negotiate favorable terms and ensure timely delivery of products.
  • Stay informed about industry trends, competitive landscape, and customer preferences to make informed business decisions.
  • Implement safety and security measures to protect employees, customers, and company assets.

Qualifications:

  • Bachelor’s degree in business administration, Retail Management, or related field (preferred).
  • Proven experience in retail management, with a minimum of 2 years in a leadership role.
  • Strong knowledge of retail operations, including inventory management, sales analysis, and customer service best practices.
  • Excellent leadership and communication skills, with the ability to inspire and motivate teams.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Detail-oriented with a focus on accuracy and efficiency.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
  • Proficiency in Microsoft Office Suite.
  • Retirement savings plan- 401K
  • Paid time off
  • Generous Employee discount, up to 50% off
  • Opportunities for career growth and advancement

Retail store environment. Must be able to work flexible schedule including nights, weekends, and holidays.

Physical Demands

Must be able to stand and walk up to 8 – 10 hours per day. Must be able to lift 30 – 50 pounds.

Location:

4901 Coolidge Highway, Royal Oak MI 48073

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