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Membership Administrator Jobs (NOW HIRING)

HOUSTON SYMPHONY SOCIETY

Membership Manager

Houston, TX · On-site

$55K - $60K/yr

Job Title: Membership Manager Department: Development Reports to: Director, Annual Giving ... Serve as a Tessitura power user and primary administrator for GiveButter and Double the Donation ...

Pax Fitness/NW Stretch

AF Membership Sales

Vancouver, WA · On-site

$17 - $20/hr

Support Club Operations: Assist with admin, lead tracking, collaborate with the Club Director ... Free membership, personal training, and discounts on health products * Flexible schedule and career ...

Pax Fitness/NW Stretch

AF Membership Sales

Vancouver, WA · On-site

$17 - $20/hr

Support Club Operations: Assist with admin, lead tracking, collaborate with the Club Director ... Free membership, personal training, and discounts on health products * Flexible schedule and career ...

Pax Fitness/NW Stretch

AF Membership Sales

Vancouver, WA · On-site

$17 - $20/hr

Support Club Operations: Assist with admin, lead tracking, collaborate with the Club Director ... Free membership, personal training, and discounts on health products * Flexible schedule and career ...

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Membership Administrator information

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How much do membership administrator jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for membership administrator in the United States is $20.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.67 per hour, depending on experience, location, and employer.

What does a membership administrator do?

A membership administrator provides front line service and communication to members of a large group or organization. Your responsibilities include handling member requests and inquiries, monitoring inventory of prospective member materials, answering questions for potential members, processing new member applications and previous member renewals, and assisting those who wish to register. Your interact with clients and handle administrative tasks, following up on payment from those looking to join, offering information on membership benefits, training new staff, tracking membership trends, and providing reports related to membership registration growth.

What are some common challenges faced by membership administrators and how can they be effectively managed?

Membership Administrators often encounter challenges such as managing high volumes of member inquiries, ensuring accurate record-keeping, and balancing multiple administrative tasks simultaneously. Staying organized with robust database systems and using clear communication channels with both members and team members can help address these challenges. Additionally, proactively updating membership information and staying informed about organizational policies ensures smooth operations and positive member experiences.

What are the key skills and qualifications needed to thrive as a membership administrator, and why are they important?

To thrive as a Membership Administrator, you need strong organizational skills, attention to detail, and experience with customer service or administrative support, often backed by a relevant diploma or degree. Familiarity with membership databases, CRM systems, and office software like Microsoft Office is typically required. Excellent communication, problem-solving abilities, and a proactive approach are vital soft skills for managing member inquiries and maintaining positive relationships. These skills ensure accurate record-keeping, efficient membership processes, and high member satisfaction, all of which are essential for organizational success.

What is the difference between Membership Administrator vs Membership Coordinator?

AspectMembership AdministratorMembership Coordinator
CredentialsHigh school diploma or equivalent; some roles may require administrative certificationsSimilar credentials; often requires customer service or administrative experience
Work EnvironmentOffice settings, membership departments, associationsOffice environments, event settings, member engagement roles
Employer & IndustryNonprofits, clubs, associations, professional organizationsSimilar industries, often overlapping with membership services and event planning
Search & Comparison IntentUnderstanding administrative roles in membership managementLooking for roles involving member engagement and coordination

The main difference between a Membership Administrator and a Membership Coordinator lies in their focus. The Membership Administrator typically handles administrative tasks related to membership records, billing, and data management. The Membership Coordinator often focuses more on engaging members, organizing events, and supporting member retention efforts. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ slightly based on administrative versus engagement functions.

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Membership Administrator jobs near you
Infographic showing various Membership Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $41,849 per year, or $20.1 per hour.

Member Experience Administrator

Poudre Valley REA

Fort Collins, CO • On-site

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 4 hours ago

Job description

Member Experience Administrator

Poudre Valley Rural Electric Association is seeking a Member Experience Administrator who wants an exciting work atmosphere and to be a part of a team dedicated to exceptional service.

The Member Experience Administrator ensures consistent, exceptional member experience is delivered by driving service excellence, supporting frontline member services operations, and leading continuous improvement efforts across Member Services. Serving as the primary frontline escalation point, this position guides the Member Services Representatives (MSRs) in policy application and decision-making while strengthening standard work, systems, and service frameworks to improve efficiency, reduce risk, and support long-term sustainability. Additionally, this role also serves as the primary operational lead for AI and digital service enablement for the Member Services Department, identifying opportunities, leading implementation, and ensuring solutions are effectively launched, adopted, and continuously improved to enhance the member experience.

Key Responsibilities

  • Oversee and coordinate daily Member Services workflow by prioritizing tasks, monitoring workload and queue coverage, and redistributing work as needed to ensure timely, accurate completion while anticipating high-volume periods, addressing bottlenecks, and aligning resources to maintain service levels.
  • Serve as the primary escalation point for complex or sensitive member issues, elevating high-risk, out-of-policy, or personnel-related matters to the Member Services Director as appropriate.
  • Resolve high-impact cases by applying sound judgment and consistent policy interpretation, while guiding MSRs on exception handling and complex transactions.
  • Provide real-time coaching, feedback, and support to MSRs while modeling professional, clear, and empathetic communication in all member interactions to ensure consistent service delivery.
  • Maintain expert knowledge of and ensure the consistent application of cooperative policies, tariffs, payment guidelines, and service procedures across all member interactions.
  • Oversee key processes records such as inactive refunds, Auto Pay, ACH activity, estate packets, voided check register to ensure accuracy and timely completion.
  • Lead the full process improvement lifecycle for the Member Services function by identifying workflow inefficiencies, service gaps, and recurring issues; translating frontline insights and service data into actionable improvements; and developing and maintaining standard work, SOPs, job aids, and decision-support tools.
  • Lead AI-enabled and digital service initiatives for Member Services by supporting the implementation, testing, launch, and adoption of new tools and solutions.
  • Establish guardrails for appropriate AI use and ensure seamless handoff to human support when needed.

Qualifications

  • Bachelor’s degree in business, communications, marketing, information systems, or related field; or equivalent combination of experience, education and training which demonstrates the ability to perform the duties and responsibilities as described are required.
  • Minimum of five (5) years of progressive customer service experience required. Electric utility or cooperative experience strongly preferred.

We are proud to offer a competitive wage and benefit package to include:

  • Medical, prescription and dental insurance with 100% employer paid premiums
  • 401(k) with base and matching contributions/defined benefit pension plan
  • Holistic wellness program
  • Life insurance
  • Paid holidays, vacation and sick leave
  • Tuition reimbursement

We are an Equal Opportunity Employer

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