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Marriott Reservations Jobs (NOW HIRING)

Marriott

Group Reservations Manager

Newport Beach, CA

JOB SUMMARY Solicits and manages reservations sales-related opportunities. Supervises and provides ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Core Services Manager

Wichita, KS

Lead a team of associates whose primary objective is to be available to answer calls from Marriott customers/guests about making reservations at Marriott properties. * Be willing to train and to ...

Marriott

Core Services Manager

Wichita, KS · On-site

Lead a team of associates whose primary objective is to be available to answer calls from Marriott customers/guests about making reservations at Marriott properties. * Be willing to train and to ...

Marriott International

Core Services Manager

Wichita, KS · On-site

$61K - $78K/yr

Lead a team of associates whose primary objective is to be available to answer calls from Marriott customers/guests about making reservations at Marriott properties. * Be willing to train and to ...

Marriott

Spa Reservations Agent

Santa Barbara, CA · On-site

$17.25 - $21.50/hr

... reservations) by inputting the correct code and rate into the reservation system. Follow proper ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Senior Group Reservations Coordinator

Naples, FL

$16.25 - $20.75/hr

Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

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Marriott Reservations information

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$11

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$22

How much do marriott reservations jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for marriott reservations in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How does a Marriott Reservations agent typically collaborate with other departments to ensure a positive guest experience?

Marriott Reservations agents frequently coordinate with front desk staff, housekeeping, and sales teams to confirm room availability, accommodate special requests, and resolve guest issues. Effective communication is essential, as agents relay important guest preferences and booking details to on-property teams to ensure seamless service. This collaborative approach helps maintain high guest satisfaction and often involves using shared reservation systems and regular team meetings to address ongoing needs or challenges.

How do Marriott employees make reservations?

Marriott reservations employees typically use the company's internal reservation system or global distribution systems (GDS) to book rooms for guests. They may also handle reservations via phone, online platforms, or email, following company protocols and customer service standards.

What is the difference between Marriott Reservations vs Hotel Front Desk Agent?

AspectMarriott ReservationsHotel Front Desk Agent
Primary RoleHandling reservation bookings, managing guest reservations, and customer inquiries before arrivalAssisting guests during check-in/check-out, providing services, and managing guest needs on-site
Required SkillsCustomer service, reservation systems, communicationCustomer service, communication, problem-solving
Work EnvironmentOffice setting, call centers, reservation departmentsFront desk, hotel lobby, on-site
Common CertificationsHospitality or customer service experience, reservation system trainingHospitality experience, customer service skills

While Marriott Reservations focuses on managing bookings and guest inquiries remotely, Hotel Front Desk Agents handle guest interactions directly at the hotel. Both roles require strong customer service skills and hospitality knowledge, but they differ mainly in location and daily responsibilities.

What is the 15 5 rule at Marriott?

The 15/5 rule at Marriott refers to a customer service guideline where employees are encouraged to greet guests within 15 seconds of arrival and address their needs within 5 minutes. For reservations staff, it emphasizes prompt responses and efficient handling of guest inquiries to enhance service quality.

Is it hard to get hired by Marriott?

Getting hired for a Marriott Reservations position typically involves meeting basic requirements such as customer service skills and previous experience in hospitality or call center roles. The application process may include interviews and background checks, and competition can vary based on location and job availability.

How much does a Marriott employee make?

The average salary for a Marriott employee varies by role, experience, and location. Front desk staff typically earn around $12 to $16 per hour, while managerial positions can pay $50,000 or more annually. Compensation may also include benefits such as health insurance and employee discounts.

What are Marriott Reservations?

Marriott Reservations refers to the team or service responsible for handling bookings and inquiries for Marriott hotels worldwide. This team assists guests with making, modifying, or canceling hotel reservations, provides information about room availability, rates, and amenities, and helps ensure a smooth booking experience. Marriott Reservations can be reached via phone, online chat, or the official Marriott website, and they serve both individual travelers and groups. Their goal is to provide excellent customer service and support to guests before, during, and after their stay.

What are the key skills and qualifications needed to thrive as a Marriott Reservations Agent, and why are they important?

To thrive as a Marriott Reservations Agent, you need strong customer service skills, attention to detail, and familiarity with hospitality procedures, often supported by a high school diploma or equivalent. Experience with reservation management systems, such as Marriott's proprietary platforms, and proficiency in basic computer applications are important technical requirements. Excellent verbal communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These skills ensure accurate bookings, positive guest experiences, and effective handling of guest inquiries in a competitive hospitality environment.
What cities are hiring for Marriott Reservations jobs? Cities with the most Marriott Reservations job openings:
What are the most commonly searched types of Marriott Reservations jobs? The most popular types of Marriott Reservations jobs are:
What states have the most Marriott Reservations jobs? States with the most job openings for Marriott Reservations jobs include:
What job categories do people searching Marriott Reservations jobs look for? The top searched job categories for Marriott Reservations jobs are:
Marriott Reservations jobs near you
Infographic showing various Marriott Reservations job openings in the United States as of July 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Group Reservations Manager

Group Reservations Manager

Marriott

Newport Beach, CA

Full-time

Posted 27 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,178 frontline employees who took The Breakroom Quiz

52nd of 107 rated hotels

Job description

JOB SUMMARY

Solicits and manages reservations sales-related opportunities. Supervises and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue. Achieves personal and team related revenue goals. Drives customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; no work experience required.

OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc., and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Conducting Daily Reservations Sales Activities

Responds to incoming reservations sales opportunities for the property that are outside parameters of the .

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Uses sales resources and administrative/support staff effectively.

Assists in monitoring group reservation forecast data.

Coordinates with sales and Convention Services to process rooming lists and reservation cards.

Supports the operational aspects of business booked (e.g., generating proposal, customer correspondence).

Assists with monitoring accuracy of reservation sales orders within tracking systems.

Tracks no-show reservations and processes charges as needed.

Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

Monitors wait list and prioritizes order of wait list contacts to be made.

Prepares work and maintenance orders.

Providing Exceptional Customer Service

Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Provides exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Sets a positive example for guest relations.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Handles guest complaints and disputes following the instant pacification procedures.

Conducting Human Resource Activities

Monitors reservations sales agents while on phone calls.

Maintains departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Utilizes all available on the job training tools for employees.

Additional Responsibilities

Utilizes applicable intranet for resources and information.

Creates contracts as required.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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