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Marriott Reservations Jobs (NOW HIRING)

Marriott

Spa Reservations Concierge

Aspen, CO · On-site

$17 - $20.75/hr

Update the reservations/cancellations list throughout the day, inform providers of last-minute ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Reservations Clerk

Honolulu, HI · On-site

... reservations) by inputting the correct code and rate into the reservation system. Follow proper ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Schulte Companies

Reservations Manager

Hollywood, FL · On-site

Schulte Hospitality Group is seeking a dynamic, service-oriented Reservations Manager to join our ... Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as ...

Davidson Hospitality Group

Reservations Agent

Miami Beach, FL · On-site

$15.75 - $19.75/hr

Eden Roc Miami Beach Reservations Agent Eden Roc Miami Beach, an iconic oceanfront resort nestled ... A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville ...

Sage Hospitality

Marriott MClub Concierge

Charlotte, NC · On-site

$14.25 - $18.50/hr

Welcome and assist Marriott MClub members with warmth and professionalism. * Assist with reservations, dining, amenities requests. * Provide local area and hotel information, ensuring a memorable ...

Sage Hospitality

Marriott MClub Concierge

Charlotte, NC

$14.25 - $18.50/hr

Welcome and assist Marriott MClub members with warmth and professionalism. * Assist with reservations, dining, amenities requests. * Provide local area and hotel information, ensuring a memorable ...

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Marriott Reservations information

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$11

$17

$22

How much do marriott reservations jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for marriott reservations in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How does a Marriott Reservations agent typically collaborate with other departments to ensure a positive guest experience?

Marriott Reservations agents frequently coordinate with front desk staff, housekeeping, and sales teams to confirm room availability, accommodate special requests, and resolve guest issues. Effective communication is essential, as agents relay important guest preferences and booking details to on-property teams to ensure seamless service. This collaborative approach helps maintain high guest satisfaction and often involves using shared reservation systems and regular team meetings to address ongoing needs or challenges.

How do Marriott employees make reservations?

Marriott reservations employees typically use the company's internal reservation system or global distribution systems (GDS) to book rooms for guests. They may also handle reservations via phone, online platforms, or email, following company protocols and customer service standards.

What is the difference between Marriott Reservations vs Hotel Front Desk Agent?

AspectMarriott ReservationsHotel Front Desk Agent
Primary RoleHandling reservation bookings, managing guest reservations, and customer inquiries before arrivalAssisting guests during check-in/check-out, providing services, and managing guest needs on-site
Required SkillsCustomer service, reservation systems, communicationCustomer service, communication, problem-solving
Work EnvironmentOffice setting, call centers, reservation departmentsFront desk, hotel lobby, on-site
Common CertificationsHospitality or customer service experience, reservation system trainingHospitality experience, customer service skills

While Marriott Reservations focuses on managing bookings and guest inquiries remotely, Hotel Front Desk Agents handle guest interactions directly at the hotel. Both roles require strong customer service skills and hospitality knowledge, but they differ mainly in location and daily responsibilities.

What is the 15 5 rule at Marriott?

The 15/5 rule at Marriott refers to a customer service guideline where employees are encouraged to greet guests within 15 seconds of arrival and address their needs within 5 minutes. For reservations staff, it emphasizes prompt responses and efficient handling of guest inquiries to enhance service quality.

Is it hard to get hired by Marriott?

Getting hired for a Marriott Reservations position typically involves meeting basic requirements such as customer service skills and previous experience in hospitality or call center roles. The application process may include interviews and background checks, and competition can vary based on location and job availability.

How much does a Marriott employee make?

The average salary for a Marriott employee varies by role, experience, and location. Front desk staff typically earn around $12 to $16 per hour, while managerial positions can pay $50,000 or more annually. Compensation may also include benefits such as health insurance and employee discounts.

What are Marriott Reservations?

Marriott Reservations refers to the team or service responsible for handling bookings and inquiries for Marriott hotels worldwide. This team assists guests with making, modifying, or canceling hotel reservations, provides information about room availability, rates, and amenities, and helps ensure a smooth booking experience. Marriott Reservations can be reached via phone, online chat, or the official Marriott website, and they serve both individual travelers and groups. Their goal is to provide excellent customer service and support to guests before, during, and after their stay.

What are the key skills and qualifications needed to thrive as a Marriott Reservations Agent, and why are they important?

To thrive as a Marriott Reservations Agent, you need strong customer service skills, attention to detail, and familiarity with hospitality procedures, often supported by a high school diploma or equivalent. Experience with reservation management systems, such as Marriott's proprietary platforms, and proficiency in basic computer applications are important technical requirements. Excellent verbal communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These skills ensure accurate bookings, positive guest experiences, and effective handling of guest inquiries in a competitive hospitality environment.
What cities are hiring for Marriott Reservations jobs? Cities with the most Marriott Reservations job openings:
What are the most commonly searched types of Marriott Reservations jobs? The most popular types of Marriott Reservations jobs are:
What states have the most Marriott Reservations jobs? States with the most job openings for Marriott Reservations jobs include:
What job categories do people searching Marriott Reservations jobs look for? The top searched job categories for Marriott Reservations jobs are:
Marriott Reservations jobs near you
Infographic showing various Marriott Reservations job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Supervisor

Eden Roc Miami Beach

Miami Beach, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Property Description
Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our resort boasts breathtaking ocean views, lavish amenities, and a vibrant atmosphere, creating an exciting and dynamic work environment. As a member of the Eden Roc Miami Beach team, you'll have the chance to provide exceptional service to our esteemed guests, work in a collaborative and inclusive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable experiences for our guests and become a valued member of our team at Eden Roc Miami Beach!
Overview
Calling all passionate and detail-oriented individuals! Join our exceptional team as a Reservations Supervisor and be at the forefront of creating unforgettable guest experiences. We are seeking an enthusiastic and results-driven professional to lead our reservations team and ensure seamless operations.
As a Reservations Supervisor, you will oversee all aspects of our reservations department, from managing reservations inquiries to maximizing room occupancy and revenue. With your high energy and dedication, you'll inspire and motivate our team to deliver exceptional customer service and drive guest satisfaction.
Join our thriving establishment and be part of a supportive and collaborative work environment that recognizes and rewards your achievements. We offer competitive compensation, growth opportunities, and a vibrant workplace where you can make a significant impact.
If you have a passion for hospitality, excellent communication skills, and a knack for problem-solving, apply now and be part of our success story!
Qualifications
  • Previous experience in a reservations or front desk role within the hospitality industry preferred
  • Proven experience in a supervisory or leadership position
  • Strong customer service and communication skills
  • Excellent organizational and time management abilities
  • Proficiency in reservation management systems and software
  • Knowledge of revenue management principles
  • Attention to detail and accuracy in data entry

Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

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