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Marriott Reservations Jobs in Surprise, AZ (NOW HIRING)

Marriott

Special Events Coordinator

Phoenix, AZ · On-site

... reservations, and answer inquiries from guests. Operate standard office equipment other than ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Marriott

Rooms Controller

Phoenix, AZ · On-site

Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Pool Rental Concierge

Phoenix, AZ · On-site

$15.50 - $20/hr

... transportation, reservations, dry cleaning) by making arrangements or identifying appropriate ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Night Auditor

Scottsdale, AZ

$22.35/hr

Job Number 26049148 Job Category Finance & Accounting Location Residence Inn by Marriott Scottsdale ... Sell a room/accommodation to guests without reservations based on availability. Operate telephone ...

Marriott

Night Auditor

Scottsdale, AZ · On-site

$15 - $20.25/hr

Sell a room/accommodation to guests without reservations based on availability. Operate telephone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Front Office Supervisor

Phoenix, AZ · On-site

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... guest reservations and billing information Collaborate with other departments to resolve guest ...

Marriott International

Night Auditor

Scottsdale, AZ · On-site

$22.35/hr

Sell a room/accommodation to guests without reservations based on availability. Operate telephone ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Front Office Supervisor

Phoenix, AZ · On-site

The franchisee is a separate company and a separate employer from Marriott International, Inc. The ... guest reservations and billing information Collaborate with other departments to resolve guest ...

Marriott

Front Desk Ambassador

Scottsdale, AZ

$14.50 - $18.25/hr

... reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing ... At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all ...

Lodging Dynamics

Hotel Front Desk Agent

Scottsdale, AZ

$14.25 - $18.25/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues ...

Lodging Dynamics

Hotel Front Desk Agent

Scottsdale, AZ

$14.50 - $18.25/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues ...

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How much do marriott reservations jobs pay per hour?

As of May 28, 2026, the average hourly pay for marriott reservations in Surprise, AZ is $16.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Marriott Reservations Agent, and why are they important?

To thrive as a Marriott Reservations Agent, you need strong customer service skills, attention to detail, and familiarity with hospitality procedures, often supported by a high school diploma or equivalent. Experience with reservation management systems, such as Marriott's proprietary platforms, and proficiency in basic computer applications are important technical requirements. Excellent verbal communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These skills ensure accurate bookings, positive guest experiences, and effective handling of guest inquiries in a competitive hospitality environment.

How does a Marriott Reservations agent typically collaborate with other departments to ensure a positive guest experience?

Marriott Reservations agents frequently coordinate with front desk staff, housekeeping, and sales teams to confirm room availability, accommodate special requests, and resolve guest issues. Effective communication is essential, as agents relay important guest preferences and booking details to on-property teams to ensure seamless service. This collaborative approach helps maintain high guest satisfaction and often involves using shared reservation systems and regular team meetings to address ongoing needs or challenges.

What are Marriott Reservations?

Marriott Reservations refers to the team or service responsible for handling bookings and inquiries for Marriott hotels worldwide. This team assists guests with making, modifying, or canceling hotel reservations, provides information about room availability, rates, and amenities, and helps ensure a smooth booking experience. Marriott Reservations can be reached via phone, online chat, or the official Marriott website, and they serve both individual travelers and groups. Their goal is to provide excellent customer service and support to guests before, during, and after their stay.

What is the difference between Marriott Reservations vs Hotel Front Desk Agent?

AspectMarriott ReservationsHotel Front Desk Agent
Primary RoleHandling reservation bookings, managing guest reservations, and customer inquiries before arrivalAssisting guests during check-in/check-out, providing services, and managing guest needs on-site
Required SkillsCustomer service, reservation systems, communicationCustomer service, communication, problem-solving
Work EnvironmentOffice setting, call centers, reservation departmentsFront desk, hotel lobby, on-site
Common CertificationsHospitality or customer service experience, reservation system trainingHospitality experience, customer service skills

While Marriott Reservations focuses on managing bookings and guest inquiries remotely, Hotel Front Desk Agents handle guest interactions directly at the hotel. Both roles require strong customer service skills and hospitality knowledge, but they differ mainly in location and daily responsibilities.

What are popular job titles related to Marriott Reservations jobs in Surprise, AZ? For Marriott Reservations jobs in Surprise, AZ, the most frequently searched job titles are:
What job categories do people searching Marriott Reservations jobs in Surprise, AZ look for? The top searched job categories for Marriott Reservations jobs in Surprise, AZ are:
Marriott Reservations jobs near you
Infographic showing various Marriott Reservations job openings in Surprise, AZ as of May 2026, with employment types broken down into 84% Full Time, 13% Part Time, 2% Temporary, and 1% Contract. Highlights an 100% Physical job distribution, with an average salary of $35,181 per year, or $16.9 per hour.
In House Reservations Specialist

In House Reservations Specialist

Marriott

Scottsdale, AZ

Other

Posted 18 days ago

Fairfield By Marriott rating

5.6

Company rating: 5.6 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

72nd of 104 rated hotels

Job description

Additional Information

Job Number 26061473

Job Category Reservations

Location The Phoenician a Luxury Collection Resort Scottsdale, 6000 E Camelback Rd, Scottsdale, Arizona, United States, 85251 VIEW ON MAP (https://www.google.com/maps?q=The%20Phoenician%20a%20Luxury%20Collection%20Resort%20Scottsdale%2C%206000%20E%20Camelback%20Rd%2C%20Scottsdale%2C%20Arizona%2C%20United%20States%2C%2085251)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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