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Marriott Reservation Center Jobs (NOW HIRING)

BBL Hospitality

Front Desk Agent

Charleston, WV

$14 - $16/hr

Hotel Front Desk and Marriott experience helpful. We are pleased to share the benefit options that ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

BBL Hospitality

Front Desk Agent

Saratoga Springs, NY

$16 - $18/hr

Position is full time 32+ hours per week Prior Marriott Experience is a plus Must be available to ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

BBL Hospitality

Front Desk Agent

Saratoga Springs, NY

$16 - $18/hr

Position is full time 32+ hours per week Prior Marriott Experience is a plus Must be available to ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

BBL HOSPITALITY GROUP

Front Desk Agent

Charleston, WV · On-site

$14 - $16/hr

Hotel Front Desk and Marriott experience helpful. We are pleased to share the benefit options that ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

BBL HOSPITALITY GROUP

Front Desk Agent

Saratoga Springs, NY · On-site

$16 - $18/hr

Position is full time 32+ hours per week Prior Marriott Experience is a plus Must be available to ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

Lodging Dynamics

Front Desk Agent

Livingston, MT

$14.50 - $18.25/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues ...

BBL Hospitality

Front Desk Agent

Charleston, WV

$14 - $16/hr

Hotel Front Desk and Marriott experience helpful. We are pleased to share the benefit options that ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

Lodging Dynamics

Front Desk Agent

Livingston, MT · On-site

$14.50 - $18.25/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues ...

Texas Western Hospitality

FRONT DESK AGENT

Portland, TX · On-site

$11.50 - $14.50/hr

... the Marriott International brand. This position is responsible for providing exceptional guest ... Book guest reservations and coordinate with the reservation center as needed * Greet, register, and ...

Lodging Dynamics

Front Desk Agent

Fort Lauderdale, FL

$13.50 - $17.25/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center * Registers guests into the ...

Lodging Dynamics

Front Desk Agent

Anaheim, CA · On-site

$18 - $19/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center. * Registers guests into the ...

BBL Inc Defunct

Front Desk Agent

Charleston, WV

$14 - $16/hr

Hotel Front Desk and Marriott experience helpful. We are pleased to share the benefit options that ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

BBL Inc Defunct

Front Desk Agent

Saratoga Springs, NY

$16 - $18/hr

Position is full time 32+ hours per week Prior Marriott Experience is a plus Must be available to ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

Lodging Dynamics

Front Desk Agent

Fort Lauderdale, FL · On-site

$15 - $16/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center * Registers guests into the ...

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Marriott Reservation Center information

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How much do marriott reservation center jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for marriott reservation center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the Marriott Reservation Center?

The Marriott Reservation Center is a customer service hub where guests can call or connect online to make, modify, or cancel reservations at Marriott hotels worldwide. Staff at the center assist with booking rooms, answering questions about hotel amenities, providing rate information, and handling special requests. The center is designed to provide personalized service and support to ensure a seamless reservation experience for guests. It operates as an important link between Marriott properties and travelers, helping guests find the best options for their needs.

What are the key skills and qualifications needed to thrive as a Marriott Reservation Center Agent, and why are they important?

To thrive as a Marriott Reservation Center Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems like Marriott's proprietary booking software and general computer proficiency are essential. Excellent communication, patience, and problem-solving abilities help agents effectively assist guests and resolve concerns. These skills ensure a positive guest experience, efficient operations, and uphold Marriott's reputation for quality service.

What is the difference between Marriott Reservation Center vs Marriott Front Desk Agent?

AspectMarriott Reservation CenterMarriott Front Desk Agent
Primary RoleHandling reservations, managing bookings, customer inquiries before arrivalChecking in/out guests, providing services during stay, handling guest requests
Work EnvironmentCall centers, office settings, remote optionsFront desk, hotel lobby, on-site
CredentialsCustomer service skills, reservation systems knowledgeCustomer service skills, hospitality experience

The Marriott Reservation Center primarily manages reservations and customer inquiries remotely, focusing on booking processes. In contrast, the Marriott Front Desk Agent interacts directly with guests during their stay, providing check-in/out services and guest support. Both roles require strong customer service skills but differ in work environment and daily responsibilities.

What are some common challenges faced by agents at the Marriott Reservation Center, and how can they be managed?

Agents at the Marriott Reservation Center often encounter challenges such as managing high call volumes, addressing diverse guest needs, and resolving booking issues efficiently. Success in this role requires strong communication skills, patience, and the ability to quickly learn and navigate reservation systems. Supportive team environments and ongoing training help agents stay updated on policies and promotions, while collaboration with other departments ensures guests receive accurate information and excellent service. Proactively seeking assistance from supervisors or colleagues can also help manage complex situations and maintain high customer satisfaction.
What cities are hiring for Marriott Reservation Center jobs? Cities with the most Marriott Reservation Center job openings:
What states have the most Marriott Reservation Center jobs? States with the most job openings for Marriott Reservation Center jobs include:
What job categories do people searching Marriott Reservation Center jobs look for? The top searched job categories for Marriott Reservation Center jobs are:
Marriott Reservation Center jobs near you
Infographic showing various Marriott Reservation Center job openings in the United States as of June 2026, with employment types broken down into 7% Full Time, 92% Part Time, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

FRONT DESK AGENT

TownePlace Suites Tucson Williams Centre

Houston, TX

$13.50 - $17.25/hr

Other

Posted 4 hours ago

Job description

Front Desk Agent

Marriott Houston Energy Corridor - Houston, TX 77094

Overview

Position Type Full Time Job Shift Any

Description

Books guest reservations and/or coordinates with reservation center

Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests

Handles confidential information, including guest records, with a high degree of integrity

Answers and routes call as appropriate; takes guest messages with accuracy

Assists with sales and marketing efforts as directed by the General Manager

Offers and properly handles requests for wake-up calls

Records pertinent guest information in the pass on log

Replenishes continental breakfast as needed and keeps the area clean

Ensures common area/lobby is clean

Performs laundry functions as directed

Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.

Answers phone in a prompt, efficient, and friendly manner.

Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.

Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.

Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.

Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.

Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.

Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.

Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.

Balances cash bag at open and closing of each shift.

Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.

Provides a professional image at all times through appearance and dress.

Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management

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