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Marriott Reservation Center Jobs (NOW HIRING)

Pearl Real Estate

Reservation Specialist

Houston, TX · On-site

$18/hr

The Westin Houston Medical Center Reservation Specialist Job Type: Full-Time Shift Available: M-F 8 ... such as Marriott and Westin to deliver exceptional service while fostering a culture of ...

BBL HOSPITALITY GROUP

Front Desk Agent

Saratoga Springs, NY · On-site

$16 - $18.50/hr

Position involves days and evenings as well as holidays and weekends Prior Marriott experience a ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

Texas Western Hospitality

FRONT DESK AGENT

Portland, TX · On-site

$11.50 - $14.50/hr

... the Marriott International brand. This position is responsible for providing exceptional guest ... Book guest reservations and coordinate with the reservation center as needed * Greet, register, and ...

BBL Hospitality

Front Desk Agent

Saratoga Springs, NY · On-site

$16 - $18/hr

Position is full time 32+ hours per week Prior Marriott Experience is a plus Must be available to ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

BBL Hospitality

Front Desk Agent

Saratoga Springs, NY

$16 - $18.50/hr

Position involves days and evenings as well as holidays and weekends Prior Marriott experience a ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

BBL Hospitality

Front Desk Agent

Saratoga Springs, NY · On-site

$16 - $18.50/hr

Position involves days and evenings as well as holidays and weekends Prior Marriott experience a ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

Lodging Dynamics

Front Desk Agent

Anaheim, CA

$15 - $18.75/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center. * Registers guests into the ...

Lodging Dynamics

Front Desk Agent

Livingston, MT · On-site

$14.50 - $18.25/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues ...

Lodging Dynamics

Front Desk Agent

Anaheim, CA · On-site

$18 - $19/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center.Registers guests into the hotel ...

Lodging Dynamics

Front Desk Agent

Anaheim, CA · On-site

$18 - $19/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center. * Registers guests into the ...

Texas Western Hospitality Group

$15 - $19/hr

... the Marriott International brand. This position is responsible for providing exceptional guest ... Book guest reservations and coordinate with the reservation center as needed * Greet, register, and ...

Texas Western Hospitality Group

FRONT DESK AGENT

Portland, TX · On-site

$11.50 - $14.50/hr

... the Marriott International brand. This position is responsible for providing exceptional guest ... Book guest reservations and coordinate with the reservation center as needed * Greet, register, and ...

Lodging Dynamics

Front Desk Agent

Livingston, MT · On-site

$14.50 - $18.25/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues ...

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Marriott Reservation Center information

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$11

$17

$22

How much do marriott reservation center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for marriott reservation center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the Marriott Reservation Center?

The Marriott Reservation Center is a customer service hub where guests can call or connect online to make, modify, or cancel reservations at Marriott hotels worldwide. Staff at the center assist with booking rooms, answering questions about hotel amenities, providing rate information, and handling special requests. The center is designed to provide personalized service and support to ensure a seamless reservation experience for guests. It operates as an important link between Marriott properties and travelers, helping guests find the best options for their needs.

What are the key skills and qualifications needed to thrive as a Marriott Reservation Center agent, and why are they important?

To thrive as a Marriott Reservation Center Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems like Marriott's proprietary booking software and general computer proficiency are essential. Excellent communication, patience, and problem-solving abilities help agents effectively assist guests and resolve concerns. These skills ensure a positive guest experience, efficient operations, and uphold Marriott's reputation for quality service.

What are some common challenges faced by agents at the Marriott Reservation Center, and how can they be managed?

Agents at the Marriott Reservation Center often encounter challenges such as managing high call volumes, addressing diverse guest needs, and resolving booking issues efficiently. Success in this role requires strong communication skills, patience, and the ability to quickly learn and navigate reservation systems. Supportive team environments and ongoing training help agents stay updated on policies and promotions, while collaboration with other departments ensures guests receive accurate information and excellent service. Proactively seeking assistance from supervisors or colleagues can also help manage complex situations and maintain high customer satisfaction.

What is the difference between Marriott Reservation Center vs Marriott Front Desk Agent?

AspectMarriott Reservation CenterMarriott Front Desk Agent
Primary RoleHandling reservations, managing bookings, customer inquiries before arrivalChecking in/out guests, providing services during stay, handling guest requests
Work EnvironmentCall centers, office settings, remote optionsFront desk, hotel lobby, on-site
CredentialsCustomer service skills, reservation systems knowledgeCustomer service skills, hospitality experience

The Marriott Reservation Center primarily manages reservations and customer inquiries remotely, focusing on booking processes. In contrast, the Marriott Front Desk Agent interacts directly with guests during their stay, providing check-in/out services and guest support. Both roles require strong customer service skills but differ in work environment and daily responsibilities.

What cities are hiring for Marriott Reservation Center jobs?

Cities with the most Marriott Reservation Center job openings:

What states have the most Marriott Reservation Center jobs?

States with the most job openings for Marriott Reservation Center jobs include:

What job categories do people searching Marriott Reservation Center jobs look for?

The top searched job categories for Marriott Reservation Center jobs are:

Marriott Reservation Center jobs near you
Infographic showing various Marriott Reservation Center job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservation Specialist

Pearl Real Estate

Houston, TX • On-site

$18/hr

Other

Posted 4 days ago

Job description

The Westin Houston Medical Center
Reservation Specialist
Job Type: Full-Time
Shift Available: M-F 8 am- 5pm
Pay Rate: $18.00
Company Overview:
At Pearl Hospitality, we don't just manage hotels; we develop leaders. Our mission of creating leaders drives everything we do, from how we support our teams to how we serve our guests. As a growing hotel ownership and management company, we partner with trusted brands such as Marriott and Westin to deliver exceptional service while fostering a culture of accountability, growth, and teamwork.
We are passionate about creating an environment where employees feel valued, supported, and empowered to take the next step in their careers.
About the Role:
A Pearl Hotel Reservation Specialist reports to the Assistant Director of Revenue Management, with a dotted line to the Director of Front Office. They are responsible for creating leaders and fostering the Pearl culture within the Revenue Management and Front Office Departments for Pearl Hospitality. The Reservation Specialist plays a critical role in ensuring a seamless and positive experience for customers booking services or accommodations. This position is responsible for managing reservation requests efficiently and accurately, while providing a high level of customer service. The specialist will serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing detailed information about availability, pricing, and policies. By maintaining organized records and coordinating with other departments, the Reservation Specialist helps optimize booking processes and maximize occupancy or service utilization. Ultimately, this role contributes directly to customer satisfaction and the overall success of the organization's reservation operations.
Minimum Qualifications:
  • High school diploma or equivalent.
  • Proven experience in a customer service or reservation-related role.
  • Proficiency with reservation or booking software and basic computer applications.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
Preferred Qualifications:
  • Associate's or Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Experience working in the hospitality, travel, or service industry.
  • Familiarity with CRM systems and advanced booking platforms.
  • Bilingual abilities or proficiency in multiple languages.
  • Strong problem-solving skills and conflict resolution experience.
Responsibilities:
  • Handle incoming reservation requests via phone, email, or online platforms promptly and professionally.
  • Provide accurate information to customers regarding availability, pricing, policies, and special offers.
  • Enter and update reservation details in the booking system accurately to avoid errors and double bookings.
  • Coordinate with other departments, such as the front desk, housekeeping, and service teams, to ensure smooth customer experiences.
  • Resolve customer concerns or complaints related to reservations in a courteous and effective manner.
  • Maintain detailed records of all transactions and communications for reporting and auditing purposes.
  • Assist in developing and implementing reservation procedures to improve efficiency and customer satisfaction.

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