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Marriott Reservation Center Jobs (NOW HIRING)

BBL Inc Defunct

Front Desk Agent

Saratoga Springs, NY · On-site

$16 - $18.50/hr

Position involves days and evenings as well as holidays and weekends Prior Marriott experience a ... Books guest reservations or coordinates with reservation center. * Handles departmental accounting ...

Lodging Dynamics

Front Desk Agent $20.75

Anaheim, CA · On-site

$20.75/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center.Registers guests into the hotel ...

Marriott

Guest Service Agent Lead

Atlanta, GA · On-site

$14.50 - $18.25/hr

Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Lodging Dynamics

Front Desk Agent

Anaheim, CA · On-site

$15 - $18.75/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center. * Registers guests into the ...

Lodging Dynamics

Front Desk Agent

Santa Clara, CA · On-site

$16.50 - $21/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center. * Registers guests into the ...

Lodging Dynamics

Front Desk Agent

Fort Lauderdale, FL · On-site

$17 - $18/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center.Registers guests into the hotel ...

Lodging Dynamics

Front Desk Agent

Santa Clara, CA · On-site

$16.75 - $21.25/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center. * Registers guests into the ...

Lodging Dynamics

Front Desk Agent

Anaheim, CA · On-site

$18 - $18.50/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center.Registers guests into the hotel ...

Lodging Dynamics

Front Desk Agent

Anaheim, CA

$15 - $18.75/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center. * Registers guests into the ...

Lodging Dynamics

Front Desk Agent

Anaheim, CA · On-site

$18 - $18.50/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center. * Registers guests into the ...

Lodging Dynamics

Front Desk Agent

Fort Lauderdale, FL

$13.50 - $17.25/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center. * Registers guests into the ...

Lodging Dynamics

Front Desk Agent

Santa Clara, CA · On-site

$18 - $23/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center. * Registers guests into the ...

Lodging Dynamics

Front Desk Agent

Santa Clara, CA · On-site

$18 - $23/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center.Registers guests into the hotel ...

Lodging Dynamics

Front Desk Agent

Fort Lauderdale, FL · On-site

$13.50 - $17.25/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center. * Registers guests into the ...

Lodging Dynamics

Front Desk Agent

Fort Lauderdale, FL · On-site

$17 - $18/hr

... Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission ... Books guest reservations and/or coordinates with reservation center. * Registers guests into the ...

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Marriott Reservation Center information

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How much do marriott reservation center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for marriott reservation center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the Marriott Reservation Center?

The Marriott Reservation Center is a customer service hub where guests can call or connect online to make, modify, or cancel reservations at Marriott hotels worldwide. Staff at the center assist with booking rooms, answering questions about hotel amenities, providing rate information, and handling special requests. The center is designed to provide personalized service and support to ensure a seamless reservation experience for guests. It operates as an important link between Marriott properties and travelers, helping guests find the best options for their needs.

What are the key skills and qualifications needed to thrive as a Marriott Reservation Center agent, and why are they important?

To thrive as a Marriott Reservation Center Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems like Marriott's proprietary booking software and general computer proficiency are essential. Excellent communication, patience, and problem-solving abilities help agents effectively assist guests and resolve concerns. These skills ensure a positive guest experience, efficient operations, and uphold Marriott's reputation for quality service.

What are some common challenges faced by agents at the Marriott Reservation Center, and how can they be managed?

Agents at the Marriott Reservation Center often encounter challenges such as managing high call volumes, addressing diverse guest needs, and resolving booking issues efficiently. Success in this role requires strong communication skills, patience, and the ability to quickly learn and navigate reservation systems. Supportive team environments and ongoing training help agents stay updated on policies and promotions, while collaboration with other departments ensures guests receive accurate information and excellent service. Proactively seeking assistance from supervisors or colleagues can also help manage complex situations and maintain high customer satisfaction.

What is the difference between Marriott Reservation Center vs Marriott Front Desk Agent?

AspectMarriott Reservation CenterMarriott Front Desk Agent
Primary RoleHandling reservations, managing bookings, customer inquiries before arrivalChecking in/out guests, providing services during stay, handling guest requests
Work EnvironmentCall centers, office settings, remote optionsFront desk, hotel lobby, on-site
CredentialsCustomer service skills, reservation systems knowledgeCustomer service skills, hospitality experience

The Marriott Reservation Center primarily manages reservations and customer inquiries remotely, focusing on booking processes. In contrast, the Marriott Front Desk Agent interacts directly with guests during their stay, providing check-in/out services and guest support. Both roles require strong customer service skills but differ in work environment and daily responsibilities.

What cities are hiring for Marriott Reservation Center jobs?

Cities with the most Marriott Reservation Center job openings:

What states have the most Marriott Reservation Center jobs?

States with the most job openings for Marriott Reservation Center jobs include:

What job categories do people searching Marriott Reservation Center jobs look for?

The top searched job categories for Marriott Reservation Center jobs are:

Marriott Reservation Center jobs near you
Infographic showing various Marriott Reservation Center job openings in the United States as of August 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Front Desk Agent

BBL Inc Defunct

Saratoga Springs, NY • On-site

$16 - $18.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Front Desk Agent

Residence Inn Saratoga - Saratoga Springs, NY 12866

Overview

Salary Range $16.00 - $18.50 Hourly Position Type Full Time Category Hospitality - Hotel

Description

COME AND JOIN OUR AMAZING TEAM! Position involves days and evenings as well as holidays and weekends Prior Marriott experience a plus

*** We offer FREE CDTA buss passes to all Active Associates***

Most positions do require weekend and holiday availability.

We are pleased to share the benefit options that we offer:

  • Paid Time Off
  • 401K Investment
  • Referral Bonus
  • Associate Development Plan Opportunities
  • Internal Promotion Opportunities
  • Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
  • Associate Travel Program Discounts

Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.

Duties to include, but not limited to :

  • Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
  • Checks guests out of the hotel; processes customer payments according to established policies and procedures.
  • Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
  • Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Books guest reservations or coordinates with reservation center.
  • Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
  • Issues, controls and releases guest safe-deposit boxes.

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