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Marriott Reservation Center Jobs (NOW HIRING)

Lodging Dynamics

Hotel Front Desk Agent

Scottsdale, AZ · On-site

$18/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues ...

Lodging Dynamics

Front Desk Agent

Livingston, MT · On-site

$14.50 - $18.25/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues ...

Marriott

Group Services Agent

Nashville, TN

$19.50/hr

... Center, 2800 Opryland Dr, Nashville, Tennessee, United States, 37214 VIEW ON MAP ( Schedule ... Identify guest reservation needs and determine appropriate room type. Verify availability of room ...

Lodging Dynamics

Hotel Front Desk Agent

Scottsdale, AZ

$14.25 - $18.25/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues ...

Lodging Dynamics

Hotel Front Desk Agent

Scottsdale, AZ

$14.50 - $18.25/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues ...

Lodging Dynamics

Hotel Front Desk Agent

Scottsdale, AZ · On-site

$18/hr

Books guest reservations and/or coordinates with reservation center * Registers guests into the ... Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues ...

Marriott

Area Director of Revenue Management

Orlando, FL

$140K - $150K/yr

... Marriott Properties in the Lake Buena Vista area. The Sheraton is located in the center of the ... Ability to use PMS, reservation and revenue management systems and Delphi systems to implement ...

Marriott

Rooms Controller

Chula Vista, CA

$27/hr

... Center, 1000 H St, Chula Vista, California, United States, 91910 VIEW ON MAP ( Schedule Full Time ... Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ...

Marriott

Rooms Controller

Nashville, TN

$20.50/hr

... Center, 2800 Opryland Dr, Nashville, Tennessee, United States, 37214 VIEW ON MAP ( Schedule ... Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ...

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How much do marriott reservation center jobs pay per hour?

As of May 30, 2026, the average hourly pay for marriott reservation center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Marriott Reservation Center Agent, and why are they important?

To thrive as a Marriott Reservation Center Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems like Marriott's proprietary booking software and general computer proficiency are essential. Excellent communication, patience, and problem-solving abilities help agents effectively assist guests and resolve concerns. These skills ensure a positive guest experience, efficient operations, and uphold Marriott's reputation for quality service.

What are some common challenges faced by agents at the Marriott Reservation Center, and how can they be managed?

Agents at the Marriott Reservation Center often encounter challenges such as managing high call volumes, addressing diverse guest needs, and resolving booking issues efficiently. Success in this role requires strong communication skills, patience, and the ability to quickly learn and navigate reservation systems. Supportive team environments and ongoing training help agents stay updated on policies and promotions, while collaboration with other departments ensures guests receive accurate information and excellent service. Proactively seeking assistance from supervisors or colleagues can also help manage complex situations and maintain high customer satisfaction.

What is the Marriott Reservation Center?

The Marriott Reservation Center is a customer service hub where guests can call or connect online to make, modify, or cancel reservations at Marriott hotels worldwide. Staff at the center assist with booking rooms, answering questions about hotel amenities, providing rate information, and handling special requests. The center is designed to provide personalized service and support to ensure a seamless reservation experience for guests. It operates as an important link between Marriott properties and travelers, helping guests find the best options for their needs.

What is the difference between Marriott Reservation Center vs Marriott Front Desk Agent?

AspectMarriott Reservation CenterMarriott Front Desk Agent
Primary RoleHandling reservations, managing bookings, customer inquiries before arrivalChecking in/out guests, providing services during stay, handling guest requests
Work EnvironmentCall centers, office settings, remote optionsFront desk, hotel lobby, on-site
CredentialsCustomer service skills, reservation systems knowledgeCustomer service skills, hospitality experience

The Marriott Reservation Center primarily manages reservations and customer inquiries remotely, focusing on booking processes. In contrast, the Marriott Front Desk Agent interacts directly with guests during their stay, providing check-in/out services and guest support. Both roles require strong customer service skills but differ in work environment and daily responsibilities.

What cities are hiring for Marriott Reservation Center jobs? Cities with the most Marriott Reservation Center job openings:
What states have the most Marriott Reservation Center jobs? States with the most job openings for Marriott Reservation Center jobs include:
What job categories do people searching Marriott Reservation Center jobs look for? The top searched job categories for Marriott Reservation Center jobs are:
Marriott Reservation Center jobs near you
Infographic showing various Marriott Reservation Center job openings in the United States as of May 2026, with employment types broken down into 40% As Needed, 20% Full Time, and 40% Contract. Highlights an 100% Physical job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Hotel Front Desk Agent

Lodging Dynamics

Scottsdale, AZ • On-site

$18/hr

Full-time

Posted 7 days ago

Job description

OVERALL RESPONSIBILITIES:

The Front Desk Agent ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.

**PREVIOUS HOTEL FRONT DESK EXPERIENCE NOT REQUIRED BUT PREFERRED**

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Books guest reservations and/or coordinates with reservation center
  • Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
  • Handles confidential information, including guest records, with a high degree of integrity
  • Answers and routes call as appropriate; takes guest messages with accuracy
  • Assists with sales and marketing efforts as directed by the General Manager
  • Offers and properly handles requests for wake-up calls
  • Records pertinent guest information in the pass on log
  • Replenishes continental breakfast as needed and keeps area clean
  • Ensures common area/lobby is clean
  • Performs laundry functions as directed
  • Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
  • Answers phone in a prompt, efficient, and friendly manner.
  • Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
  • Answers guests' questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
  • Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
  • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank.
  • Balances cash bag at open and closing of each shift.
  • Transmits and receives messages using equipment such as computer, telephone, email, fax and switchboard.
  • Provides a professional image at all times through appearance and dress.
  • Follow company policies and procedures.

POSITION DETAILS:

  • Applicant has ability to work flexible schedule; position is 30-40 hours per week
    • AM Shift Hours: 6:00am to 2:30pm
    • PM Shift Hours: 2:00pm to 10:30pm
  • Uniform
    • Khaki Pants
    • White Shirt/Blouse
    • Navy Blue Blazer
    • Navy Blue Dress (if applicable)
    • Closed Toe Shoes

POSITION REQUIREMENTS:

  • High school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
  • Ability to stand for 8+ hours a day.
  • Ability to work weekends, holidays, overtime (if available).
  • ONQ PMS and/or PEP PMS experience (not required but preferred).

About Lodging Dynamics Hospitality Group

Based in Provo, Utah, Lodging Dynamics Hospitality Group is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels and one of a few third-party operators approved by Marriott and Hilton. Founded in 1991 after developing the first Marriott franchise in Utah, Lodging Dynamics continues its long history by providing award-winning operating services for hotels throughout the continental United States and Hawaii. The company has managed hotels in the Marriott, Hilton, Hyatt, and IHG premium-brand families. For more information, visit www.lodgingdynamics.com.


Job Posted by ApplicantPro