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Marriott Reservation Center Jobs (NOW HIRING)

Marriott Vacations Worldwide

$21.40/hr

... Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the ... Free Fitness Center use * Free Golf * Discounted meals, complimentary soft drinks * Department ...

Marriott Vacations Worldwide

$19/hr

... Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the ... Fitness center discounts As a Rooms Controller, a typical day will include: * Assigns a room ...

Commonwealth Hotels

Guest Service Agent

Houston, TX

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Full-Time Hotel Guest Service Agent ... Located between the Houston Medical Center and Downtown Houston, we offer a vibrant work ...

Commonwealth Hotels

Guest Service Agent

Houston, TX · On-site

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Full-Time Hotel Guest Service Agent ... Located between the Houston Medical Center and Downtown Houston, we offer a vibrant work ...

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Marriott Reservation Center information

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$11

$17

$22

How much do marriott reservation center jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for marriott reservation center in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the Marriott Reservation Center?

The Marriott Reservation Center is a customer service hub where guests can call or connect online to make, modify, or cancel reservations at Marriott hotels worldwide. Staff at the center assist with booking rooms, answering questions about hotel amenities, providing rate information, and handling special requests. The center is designed to provide personalized service and support to ensure a seamless reservation experience for guests. It operates as an important link between Marriott properties and travelers, helping guests find the best options for their needs.

What are the key skills and qualifications needed to thrive as a Marriott Reservation Center Agent, and why are they important?

To thrive as a Marriott Reservation Center Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems like Marriott's proprietary booking software and general computer proficiency are essential. Excellent communication, patience, and problem-solving abilities help agents effectively assist guests and resolve concerns. These skills ensure a positive guest experience, efficient operations, and uphold Marriott's reputation for quality service.

What is the difference between Marriott Reservation Center vs Marriott Front Desk Agent?

AspectMarriott Reservation CenterMarriott Front Desk Agent
Primary RoleHandling reservations, managing bookings, customer inquiries before arrivalChecking in/out guests, providing services during stay, handling guest requests
Work EnvironmentCall centers, office settings, remote optionsFront desk, hotel lobby, on-site
CredentialsCustomer service skills, reservation systems knowledgeCustomer service skills, hospitality experience

The Marriott Reservation Center primarily manages reservations and customer inquiries remotely, focusing on booking processes. In contrast, the Marriott Front Desk Agent interacts directly with guests during their stay, providing check-in/out services and guest support. Both roles require strong customer service skills but differ in work environment and daily responsibilities.

What are some common challenges faced by agents at the Marriott Reservation Center, and how can they be managed?

Agents at the Marriott Reservation Center often encounter challenges such as managing high call volumes, addressing diverse guest needs, and resolving booking issues efficiently. Success in this role requires strong communication skills, patience, and the ability to quickly learn and navigate reservation systems. Supportive team environments and ongoing training help agents stay updated on policies and promotions, while collaboration with other departments ensures guests receive accurate information and excellent service. Proactively seeking assistance from supervisors or colleagues can also help manage complex situations and maintain high customer satisfaction.
What cities are hiring for Marriott Reservation Center jobs? Cities with the most Marriott Reservation Center job openings:
What states have the most Marriott Reservation Center jobs? States with the most job openings for Marriott Reservation Center jobs include:
What job categories do people searching Marriott Reservation Center jobs look for? The top searched job categories for Marriott Reservation Center jobs are:
Marriott Reservation Center jobs near you
Infographic showing various Marriott Reservation Center job openings in the United States as of July 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
FLEX Manager, Distribution Connectivity

FLEX Manager, Distribution Connectivity

Marriott International

Bethesda, MD • On-site

$41.97 - $64.90/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,173 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels

Job description


This is a temporary position.
JOB SUMMARY
The Manager, Distribution Connectivity supports the execution of reservation transformation for third-party channels as part of the Digital and Technology Transformation (DTT) program. Within this multi-year initiative, the role is responsible for driving deployment activities, enabling property activation, and ensuring post-launch stabilization across third-party channels. This manager collaborates closely with the Deployment team, Channel Operations and Support, Revenue Management and external technology partners to enable a seamless and timely transition for Marriott hotels into the next-generation ecosystem.
CANDIDATE PROFILE
Education and Experience
Required
  • 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major

4+ years' experience in the business, sales and marketing, management operations, or related professional area
OR
  • 5+ years of relevant professional experience in business or related function, demonstrating progressive career growth and pattern of exceptional performance.

Preferred
  • Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to troubleshoot, analyze, and communicate issue details clearly in real time.
  • Strong project management and organizational skills with a service mindset.
  • Experience working with CRS systems, OTA's, and/or technology partners.
  • Experience in a business side role that interreacts heavily with technical teams preferred.
  • Experience working in a ticketing or incident management environment.
  • Strong understanding and capabilities utilizing Microsoft Office suite.

CORE WORK ACTIVITIES
  • Manage the end-to-end process for product build on third-party channels for migrating and existing hotels, including preparation and processing data extracts from the CRS.
  • Execute prerequisite technical and operational tasks to support configuration and activation of migrating hotels to the new CRS.
  • Execute day-of-cutover migration activities for third-party channels.
  • Support post-go live stabilization efforts, logging production incidents and escalating per defined protocols.
  • Troubleshoot, identify and resolve production incidents, data issues, configuration gaps, and property concerns for third-party channel connections.
  • Troubleshoot and resolve ARI and booking errors across third-party channels, ensuring timely escalation and resolution to minimize disruption and maintain partner performance.
  • Maintain process documentation and training resources to ensure accuracy, consistency, and alignment with evolving workflows and partner requirements.
  • Proactively identify and implement system and process enhancements to drive efficiency, reduce friction, and improve scalability across operations.
  • Perform other duties as appropriate.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About Us
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
About the Team
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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