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Marriott Reservations Jobs (NOW HIRING)

Marriott

Agent-Restaurant Reservations

Ponte Vedra Beach, FL · On-site

$14.75 - $18.50/hr

None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique ...

Marriott

Spa Reservations Concierge

Aspen, CO

$17 - $20.75/hr

Update the reservations/cancellations list throughout the day, inform providers of last-minute ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Reservations Clerk

Honolulu, HI

... reservations) by inputting the correct code and rate into the reservation system. Follow proper ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott

Senior Reservations Clerk

Grapevine, TX

Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Barnsley Resort

Reservations Manager

Adairsville, GA · On-site

As the Reservations Manager, you will play a crucial role in ensuring smooth and efficient ... A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville ...

New

Marriott

Reservation Sales Agent

Coronado, CA

$16 - $20.75/hr

Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

New

Marriott

Senior Reservations Clerk

Washington, DC

Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

Marriott International

Reservations Clerk

Honolulu, HI · On-site

$27.82 - $34.78/hr

... reservations) by inputting the correct code and rate into the reservation system. Follow proper ... None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming ...

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Marriott Reservations information

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$11

$17

$22

How much do marriott reservations jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for marriott reservations in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How does a Marriott Reservations agent typically collaborate with other departments to ensure a positive guest experience?

Marriott Reservations agents frequently coordinate with front desk staff, housekeeping, and sales teams to confirm room availability, accommodate special requests, and resolve guest issues. Effective communication is essential, as agents relay important guest preferences and booking details to on-property teams to ensure seamless service. This collaborative approach helps maintain high guest satisfaction and often involves using shared reservation systems and regular team meetings to address ongoing needs or challenges.

How do Marriott employees make reservations?

Marriott reservations employees typically use the company's internal reservation system or global distribution systems (GDS) to book rooms for guests. They may also handle reservations via phone, online platforms, or email, following company protocols and customer service standards.

What is the difference between Marriott Reservations vs Hotel Front Desk Agent?

AspectMarriott ReservationsHotel Front Desk Agent
Primary RoleHandling reservation bookings, managing guest reservations, and customer inquiries before arrivalAssisting guests during check-in/check-out, providing services, and managing guest needs on-site
Required SkillsCustomer service, reservation systems, communicationCustomer service, communication, problem-solving
Work EnvironmentOffice setting, call centers, reservation departmentsFront desk, hotel lobby, on-site
Common CertificationsHospitality or customer service experience, reservation system trainingHospitality experience, customer service skills

While Marriott Reservations focuses on managing bookings and guest inquiries remotely, Hotel Front Desk Agents handle guest interactions directly at the hotel. Both roles require strong customer service skills and hospitality knowledge, but they differ mainly in location and daily responsibilities.

What is the 15 5 rule at Marriott?

The 15/5 rule at Marriott refers to a customer service guideline where employees are encouraged to greet guests within 15 seconds of arrival and address their needs within 5 minutes. For reservations staff, it emphasizes prompt responses and efficient handling of guest inquiries to enhance service quality.

Is it hard to get hired by Marriott?

Getting hired for a Marriott Reservations position typically involves meeting basic requirements such as customer service skills and previous experience in hospitality or call center roles. The application process may include interviews and background checks, and competition can vary based on location and job availability.

How much does a Marriott employee make?

The average salary for a Marriott employee varies by role, experience, and location. Front desk staff typically earn around $12 to $16 per hour, while managerial positions can pay $50,000 or more annually. Compensation may also include benefits such as health insurance and employee discounts.

What are Marriott Reservations?

Marriott Reservations refers to the team or service responsible for handling bookings and inquiries for Marriott hotels worldwide. This team assists guests with making, modifying, or canceling hotel reservations, provides information about room availability, rates, and amenities, and helps ensure a smooth booking experience. Marriott Reservations can be reached via phone, online chat, or the official Marriott website, and they serve both individual travelers and groups. Their goal is to provide excellent customer service and support to guests before, during, and after their stay.

What are the key skills and qualifications needed to thrive as a Marriott Reservations Agent, and why are they important?

To thrive as a Marriott Reservations Agent, you need strong customer service skills, attention to detail, and familiarity with hospitality procedures, often supported by a high school diploma or equivalent. Experience with reservation management systems, such as Marriott's proprietary platforms, and proficiency in basic computer applications are important technical requirements. Excellent verbal communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills. These skills ensure accurate bookings, positive guest experiences, and effective handling of guest inquiries in a competitive hospitality environment.
What cities are hiring for Marriott Reservations jobs? Cities with the most Marriott Reservations job openings:
What are the most commonly searched types of Marriott Reservations jobs? The most popular types of Marriott Reservations jobs are:
What states have the most Marriott Reservations jobs? States with the most job openings for Marriott Reservations jobs include:
What job categories do people searching Marriott Reservations jobs look for? The top searched job categories for Marriott Reservations jobs are:
Marriott Reservations jobs near you
Infographic showing various Marriott Reservations job openings in the United States as of July 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Agent-Restaurant Reservations

Agent-Restaurant Reservations

Marriott

Ponte Vedra Beach, FL • On-site

$14.75 - $18.50/hr

Full-time

Posted 7 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,178 frontline employees who took The Breakroom Quiz

52nd of 107 rated hotels

Job description

POSITION SUMMARY

Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriottis part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Employment Type: FULL_TIME

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