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Manager Software Support Engineer Jobs (NOW HIRING)

AEM-OA

This position will report to the Software Support Manager. Note that while this position is fully ... Support client deployments in conjunction with technical services, engineering, and other technical ...

Radiansys Inc.

Cloud Support Engineer

San Ramon, CA · On-site

The Software Platform for the Industrial Internet. The Cloud Support Engineer needs to have ... time management skills • Strong interpersonal and written communication skills • Ability to ...

Fieldguide

Software Engineer, Production Support

$150K - $180K/yr

About the Role We are building a new engineering-led production support function, and as a Software Engineer, Production Support , you will operate at the intersection of support, product, and ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

... engineers a market-leading SaaS lending platform that empowers lenders to manage their retail and ... software support analyst Work Environment This job operates in a casual office environment. This ...

Midtown Athletic Club

Software Support Analyst

Chicago, IL · Hybrid

$75K - $85K/yr

Ongoing training and support for our member management systems called CSI Spectrum and Club ... Software Support Specialist requirements: * Bachelor's degree in business, accounting, IT, or have ...

PRI Technology

Be Seen First

Senior IT Support Engineer

New York, NY · On-site

$110K - $130K/yr

NO H1S OR 3RD PARTIES. SENIOR IT SUPPORT ENGINEER New York, NY Position Description Position ... computer software. * Set up, test, deploy and maintain computer patch management solution.

Parsons Corporation

Software Engineer I

Aberdeen, MD · On-site

$88.40K - $154.70K/yr

Relevant certifications in support engineering, IT service management (e.g., ITIL), or related areas Specialized Experience * Experience supporting DoD, defense, or C-UAS-related software systems in ...

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$39.5K

$90.7K

$166.5K

How much do manager software support engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for manager software support engineer in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Software Support Engineer, and why are they important?

To thrive as a Manager Software Support Engineer, you need a strong background in software troubleshooting, technical support processes, and a relevant degree such as computer science or information technology. Familiarity with ticketing systems (like Jira or ServiceNow), remote diagnostic tools, and ITIL certifications are typically important. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and resolving complex issues. These skills ensure efficient support operations, high customer satisfaction, and effective team performance in a technical environment.

What are some typical challenges faced by a Manager Software Support Engineer, and how can they be addressed?

As a Manager Software Support Engineer, you may often face challenges such as balancing customer satisfaction with technical constraints, managing escalated issues, and prioritizing tasks for your team. Effective communication and strong organizational skills are essential for coordinating between support engineers, development teams, and customers. Establishing clear escalation processes and regularly reviewing team performance can help address these challenges and ensure timely, high-quality support. Additionally, investing in team training and fostering a collaborative environment will promote both technical growth and customer success.

What does a Manager Software Support Engineer do?

A Manager Software Support Engineer oversees a team of support engineers who assist customers and end-users with software-related issues. They are responsible for managing escalations, ensuring timely and effective resolution of problems, and maintaining high customer satisfaction. This role often involves coordinating with other departments, implementing support processes, and training staff. They also analyze support trends to improve product quality and service delivery.

What is the difference between Manager Software Support Engineer vs Customer Support Manager?

AspectManager Software Support EngineerCustomer Support Manager
Primary FocusTechnical support, troubleshooting, and software issue resolutionCustomer service, client relations, and support team management
Required SkillsTechnical knowledge of software, problem-solving, communicationCustomer service skills, leadership, communication
Work EnvironmentIT support teams, technical departmentsCustomer service centers, client-facing roles
CertificationsIT support certifications, software-specific credentialsCustomer service certifications, management training

The Manager Software Support Engineer primarily handles technical support and troubleshooting within software teams, requiring technical expertise and certifications. In contrast, the Customer Support Manager focuses on managing customer relations and support teams, emphasizing leadership and communication skills. Both roles are vital in tech companies but serve different functions in supporting clients and maintaining software performance.

More about Manager Software Support Engineer jobs
What cities are hiring for Manager Software Support Engineer jobs? Cities with the most Manager Software Support Engineer job openings:
What are the most commonly searched types of Software Support Engineer jobs? The most popular types of Software Support Engineer jobs are:
What states have the most Manager Software Support Engineer jobs? States with the most job openings for Manager Software Support Engineer jobs include:
What job categories do people searching Manager Software Support Engineer jobs look for? The top searched job categories for Manager Software Support Engineer jobs are:
Manager Software Support Engineer jobs near you
Infographic showing various Manager Software Support Engineer job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 80% Full Time, 4% Part Time, 6% Temporary, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.

Software Support Specialist

Cemtek Environmental

Hatfield, PA

Full-time

Posted 7 days ago

Job description

Software Support Specialist


Cemtek KVB-Enertec is the leader in the environmental monitoring and compliance industrial space. We are growing and seeking a Software Support Specialist for our Hatfield, PA team.


Responsibilities:

Come join our team and be part of a technically innovative company that is helping our clients be more environmentally friendly with air emissions! The Software Support Specialist will act as frontline technical support assisting global users with Windows and Browser based software package used for compliance data reporting. This highly customized software will offer you a challenge as you embark on learning all the different features that it has to offer. A process that will extend well over a year, so be prepared to become part of the family and grow.


  • Become familiar with the software applications to guide users through step-by-step solutions.
  • Use analytical and problem-solving skills that will allow you to get information from customers in enough detail to diagnose their issues.
  • Maintain personal integrity to ensure accuracy and confidentiality of customer data.
  • Foster personal relationships with customer base to improve service level.
  • Communicate effectively with customers and be able to answer incoming phone calls and emails.
  • Be focused and organized so that all customer support tickets get handled in a timely manner.
  • Assist with environmental reporting to the EPA and local districts through our DAHS system.
  • Can work well in a group or independently.
  • Organize all information relating to the technical assistance requests and document actions and resolutions for record-keeping requirements as well as for training needs.
  • Able to work emergency cases after-hours, including weekends and holidays to meet business needs on a rotating schedule.


DESIRED:

  • Basic Networking and Microsoft skills including SQL Server needed.
  • Experience with programming/coding logic operations (basic, C++, etc.) a plus.
  • Knowledge of Allen Bradely PLC ladder logic programming a plus
  • Good working knowledge of Excel formulas and templating.
  • Experience working with a support ticket software and customers interaction.
  • Air Emissions reporting and QA experience.
  • Bachelor of Science degree in Software Engineering or Mathematics related field a plus.
  • College grads, upper-level college students, and professionals are encouraged to apply.
  • Familiarity with Energy Power Industry and USEPA and South Coast Air Quality Management District air emissions regulations.


REQUIRED:

  • 18 years or older.
  • Able to pass drug screening as part of the selection process and random drug testing as a possible requirement prior to visiting customer locations
  • Be willing to submit to a background investigation as part of the selection process
  • Unrestricted authorization to work in the United States
  • Able to fulfill the requirements to obtain a Transportation Worker Identity Credential (tsa.gov/twic)

Apply