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Manager Software Support Engineer Jobs (NOW HIRING)

TicketManager

Software Support Engineer

Calabasas, CA · On-site

$80K/yr

TicketManager is the enterprise platform they trust to source, manage, track, and report on live ... As a Software Support Engineer, you'll be a key member of our Technology team, contributing cross ...

Kapsch Group

Software Support Engineer

The Software Support Engineer is responsible for operating and maintaining core production and ... and Engineering, managing complex issues and coordinating with cross-functional teams. • ...

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Honeywell

Software Support Engineer

Raleigh, NC · On-site

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

Honeywell

Software Support Engineer

Raleigh, NC

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

Honeywell

Software Support Engineer

Raleigh, NC

Software Support Engineer - Raleigh, NC Are you a creative technical problem solver? Are you driven to fix what's not working or make things work better? If so, our team members are transforming how ...

Accela

Software Support Engineer (Backline)

$75K - $80K/yr

Identify software defects and collaborate directly with Product Management & Engineering on ... REQUIRED QUALIFICATIONS * 4-7 years of SaaS product support or software engineering experience.

ASM

Engineer, Software Support

Phoenix, AZ · On-site

Responsible for managing escalation calls with field support engineers * Create bug reports for the ... Software development or test (QA) experience. * Ability to travel 10-25% domestic and international.

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Manager Software Support Engineer information

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$39.5K

$90.7K

$166.5K

How much do manager software support engineer jobs pay per year?

As of May 31, 2026, the average yearly pay for manager software support engineer in the United States is $90,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Software Support Engineer, and why are they important?

To thrive as a Manager Software Support Engineer, you need a strong background in software troubleshooting, technical support processes, and a relevant degree such as computer science or information technology. Familiarity with ticketing systems (like Jira or ServiceNow), remote diagnostic tools, and ITIL certifications are typically important. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and resolving complex issues. These skills ensure efficient support operations, high customer satisfaction, and effective team performance in a technical environment.

What are some typical challenges faced by a Manager Software Support Engineer, and how can they be addressed?

As a Manager Software Support Engineer, you may often face challenges such as balancing customer satisfaction with technical constraints, managing escalated issues, and prioritizing tasks for your team. Effective communication and strong organizational skills are essential for coordinating between support engineers, development teams, and customers. Establishing clear escalation processes and regularly reviewing team performance can help address these challenges and ensure timely, high-quality support. Additionally, investing in team training and fostering a collaborative environment will promote both technical growth and customer success.

What does a Manager Software Support Engineer do?

A Manager Software Support Engineer oversees a team of support engineers who assist customers and end-users with software-related issues. They are responsible for managing escalations, ensuring timely and effective resolution of problems, and maintaining high customer satisfaction. This role often involves coordinating with other departments, implementing support processes, and training staff. They also analyze support trends to improve product quality and service delivery.

What is the difference between Manager Software Support Engineer vs Customer Support Manager?

AspectManager Software Support EngineerCustomer Support Manager
Primary FocusTechnical support, troubleshooting, and software issue resolutionCustomer service, client relations, and support team management
Required SkillsTechnical knowledge of software, problem-solving, communicationCustomer service skills, leadership, communication
Work EnvironmentIT support teams, technical departmentsCustomer service centers, client-facing roles
CertificationsIT support certifications, software-specific credentialsCustomer service certifications, management training

The Manager Software Support Engineer primarily handles technical support and troubleshooting within software teams, requiring technical expertise and certifications. In contrast, the Customer Support Manager focuses on managing customer relations and support teams, emphasizing leadership and communication skills. Both roles are vital in tech companies but serve different functions in supporting clients and maintaining software performance.

More about Manager Software Support Engineer jobs
What cities are hiring for Manager Software Support Engineer jobs? Cities with the most Manager Software Support Engineer job openings:
What are the most commonly searched types of Software Support Engineer jobs? The most popular types of Software Support Engineer jobs are:
What states have the most Manager Software Support Engineer jobs? States with the most job openings for Manager Software Support Engineer jobs include:
What job categories do people searching Manager Software Support Engineer jobs look for? The top searched job categories for Manager Software Support Engineer jobs are:
Manager Software Support Engineer jobs near you
Infographic showing various Manager Software Support Engineer job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 80% Full Time, 4% Part Time, 6% Temporary, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $90,663 per year, or $43.6 per hour.
Software Support Engineer

Software Support Engineer

L-Soft international, Inc.

Bethesda, MD • On-site

$40K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 7 days ago

Job description

L-Soft international, Inc., has an opening for a service-minded, ambitious Software Support Engineer interested in working on all aspects of product and service support in a small company with offices in four countries.

Qualifications:

Applicants must have a four-year technical degree or equivalent work experience; be well-versed in email protocols and standards as well as Windows and Unix system administration, including IIS and Apache; and demonstrate written and spoken fluency in English. Knowledge of databases, LDAP, programming languages and other network protocols would be a plus.

Personal Skills:

Attention to detail; quality focus; not afraid of complexity; able to prioritize and handle a workload with peaks and troughs without losing focus; superior analysis and problem-solving skills; "can-do" attitude.

Compensation:

$40-70k (see below); UnitedHealthcare Platinum; 401(k) with matching; free high-standard, on-premise gym; free parking.

Tasks (Junior Software Support Engineer):

  • Provide Level 1 email and telephone support to both product (on-premise) and hosting (cloud) customers
  • Take ownership of support tickets and ensure prompt, accurate and thorough resolution
  • Escalate to Level 2 as necessary while retaining ownership of the ticket
  • Proactively notify Support Manager of any customer satisfaction issues
  • Set up new hosting customers and configure services to their requirements

Optional Tasks (Software Support Engineer):

These tasks may be added to the position for additional compensation depending on skills and prior experience and represent the position's short-term growth potential.

  • Provide Level 2 email and telephone support to both product (on-premise) and hosting (cloud) customers
  • Escalate to Development or Consulting as necessary while retaining ownership of the ticket

L-Soft is the maker of LISTSERV®, the original email list management software created in 1986 by Eric Thomas. The company has offices in Maryland, Sweden, Germany and the UK. L-Soft offers a friendly, business casual environment with a competitive benefits package.

Company Description

Founded in 1994, L-Soft is a pioneer in the fields of email list management software, email marketing software and email list hosting services. L-Soft's solutions are used for managing email newsletters, discussion groups, email communities and opt-in email marketing campaigns.
The company's LISTSERV® software, originally developed in 1986, was the first product of its kind and single-handedly launched the email list management industry. Since then, L-Soft has expanded its portfolio to include email marketing and email list hosting solutions.
Today L-Soft's products deliver about 30 million messages a day to more than 130 million list subscriptions. The company serves more than 3,700 customers worldwide, including Microsoft, IBM, The New York Times, AOL-Time Warner/CNN, Dow Jones/The Wall Street Journal, The United Nations, the U.S. Senate and Harvard University.
L-Soft is an international company and works with both small and large customers in nearly every industry worldwide. L-Soft has local offices in