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Manager Software Support Engineer Jobs in Virginia

Manages multiple airborne sensors' processes simultaneously to operate and interface with multiple ... Provides technical and engineering sensors and networks support * Responds to Incident tickets

The Technical Support Engineer routinely acts independently while researching and developing ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

Technical Support Engineer This is an ON-SITE position at our Reston, VA office. The Technical ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

The Technical Support Engineer routinely acts independently while researching and developing ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

The Technical Support Engineer routinely acts independently while researching and developing ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

The Technical Support Engineer routinely acts independently while researching and developing ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

The Technical Support Engineer routinely acts independently while researching and developing ... Effectively manage customer escalations related to complex problems in Apptium software products to ...

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Manager Software Support Engineer information

What are the key skills and qualifications needed to thrive as a Manager Software Support Engineer, and why are they important?

To thrive as a Manager Software Support Engineer, you need a strong background in software troubleshooting, technical support processes, and a relevant degree such as computer science or information technology. Familiarity with ticketing systems (like Jira or ServiceNow), remote diagnostic tools, and ITIL certifications are typically important. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and resolving complex issues. These skills ensure efficient support operations, high customer satisfaction, and effective team performance in a technical environment.

What are some typical challenges faced by a Manager Software Support Engineer, and how can they be addressed?

As a Manager Software Support Engineer, you may often face challenges such as balancing customer satisfaction with technical constraints, managing escalated issues, and prioritizing tasks for your team. Effective communication and strong organizational skills are essential for coordinating between support engineers, development teams, and customers. Establishing clear escalation processes and regularly reviewing team performance can help address these challenges and ensure timely, high-quality support. Additionally, investing in team training and fostering a collaborative environment will promote both technical growth and customer success.

What does a Manager Software Support Engineer do?

A Manager Software Support Engineer oversees a team of support engineers who assist customers and end-users with software-related issues. They are responsible for managing escalations, ensuring timely and effective resolution of problems, and maintaining high customer satisfaction. This role often involves coordinating with other departments, implementing support processes, and training staff. They also analyze support trends to improve product quality and service delivery.

What is the difference between Manager Software Support Engineer vs Customer Support Manager?

AspectManager Software Support EngineerCustomer Support Manager
Primary FocusTechnical support, troubleshooting, and software issue resolutionCustomer service, client relations, and support team management
Required SkillsTechnical knowledge of software, problem-solving, communicationCustomer service skills, leadership, communication
Work EnvironmentIT support teams, technical departmentsCustomer service centers, client-facing roles
CertificationsIT support certifications, software-specific credentialsCustomer service certifications, management training

The Manager Software Support Engineer primarily handles technical support and troubleshooting within software teams, requiring technical expertise and certifications. In contrast, the Customer Support Manager focuses on managing customer relations and support teams, emphasizing leadership and communication skills. Both roles are vital in tech companies but serve different functions in supporting clients and maintaining software performance.

What are the most commonly searched types of Software Support Engineer jobs in Virginia? The most popular types of Software Support Engineer jobs in Virginia are:
What job categories do people searching Manager Software Support Engineer jobs in Virginia look for? The top searched job categories for Manager Software Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Manager Software Support Engineer jobs? Cities in Virginia with the most Manager Software Support Engineer job openings:
Lowband Software Support Engineer (Onsite)

Lowband Software Support Engineer (Onsite)

Collins Aerospace

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago


Collins Aerospace rating

8.5

Company rating: 8.5 out of 10

Based on 243 frontline employees who took The Breakroom Quiz

22nd of 59 rated aerospace companies


Job description

Date Posted:

2026-05-01

Country:

United States of America

Location:

US-VA-LANGLEY-AFB-CUST ~ 586 Weyland Rd ~ LANGLEY AFB (External Site)

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​

Security Clearance Type:

TS/SCI - Current

Security Clearance Status:

Active and existing security clearance required on day 1

Raytheon Company Managed by Collins Aerospace

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. 

Collins Aerospace is seeking an onsite Sensor Resource Manager Expert to join our team at Langley AFB, VA in support of the US Air Force Distributed Common Ground System (DCGS) Signals Intelligence Field Support (DSFS). US AF DCGS DSFS collects, processes, and analyses intelligence information from airborne, ground, and other systems.

What You Will Do

  • Manages multiple airborne sensors’ processes simultaneously to operate and interface with multiple airborne sensors, sites, networks, and systems
  • Provides updates to sensor resources management processes
  • Provides management and ground support of multiple airborne SIGINT sensors and networks
  • Provides sensor troubleshooting support and recommend updates to CICS, GCP (CETS,MSCS, RIM, SEAM, and SDE) SW and networks
  • Provides technical and engineering sensors and networks support
  • Responds to Incident tickets
  • Monitors the network connections between the SIGINT sensors and ground equipment
  • Provides comprehensive analysis, diagnostics and fault isolation for the SIGINT systems and networks associated with ground components
  • Provides comprehensive analysis, diagnostics and fault isolation for the SIGINT sensors associated with End-to-End Sensor paths
  • Subject Matter Expert (SME) that provides SIGINT and networks sustainment support during system upgrades
  • Provides SIGINT process and network improvements/recommendations
  • Manages data encryption changes and implementation
  • Supports post upgrade SW/HW efforts in accordance with (IAW) tech data, Tactics, Techniques and Procedures (TTPs), and Operating Instructions (OIs). Provides OJT to AFP and identifies SIGINT and networks sustainment support improvements that reduce logistics footprint
  • Ensures SIGINT and networks system readiness, system/mission configuration relative to the sensor or communication link
  • Performs SIGINT and networks pre-mission tasks (system reboots, ground rings, etc.)
  • Completes SIGINT and networks data input for mission template
  • Provides real-time SIGINT and networks assistance to pilot, maintainers, operators and users
  • Documents issues with SIGINT End-to-End process/systems
  • Monitors SIGINT sensor and networks; takes appropriate action to restore sensor and networks capabilities using Government provided tools to perform process resets, power cycles, etc.)
  • Monitors all SIGINT related networks paths; takes appropriate action to restore communication
  • Monitors all SIGINT related DCGS systems; takes appropriate action to restore systems/processes
  • Evaluates SIGINT sensor/ground and networks anomalies such as maintenance actions and Incident tickets
  • Submits SIGINT and networks Incident tickets and performs SW maintenance actions as required
  • Completes SIGINT End-to-End mission debriefs and ensures appropriate maintenance personnel are aware of issues
  • Position is considered Mission Essential with the possibility of working nights/weekends/various shifts.

Qualifications You Must Have 

  • 10 years of DCGS experience.
  • 10 years of COMINT experience.
  • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience.
  • Current DoD 8570.1 IAT Level II or IAM Level I certification (e.g., Security+ CE, CCNA Security, CySA+, CAP, etc.)
  • Active and transferable TS/SCI U.S. government issued security clearance is required prior to start date. ​

Qualifications We Prefer

  • Current DoD 8570.1 IASAE Level I certification (e.g., CASP+ CE, CISSP, etc.).

What We Offer

  • Medical, dental, and vision insurance.  ​
  • Three weeks of vacation for newly hired employees.  ​
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.  ​
  • Tuition reimbursement program. ​
  • Student Loan Repayment Program.  ​
  • Life insurance and disability coverage.  ​
  • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. ​
  • Birth, adoption, parental leave benefits. ​
  • Ovia Health, fertility, and family planning.  ​
  • Adoption Assistance.           ​
  • Autism Benefit.  ​
  • Employee Assistance Plan, including up to 10 free counseling sessions.  ​
  • Healthy You Incentives, wellness rewards program. ​
  • Doctor on Demand, virtual doctor visits.  ​
  • Bright Horizons, child, and elder care services. ​
  • Teladoc Medical Experts, second opinion program.  ​
  • Eligible for relocation.
  • And more!  

Learn More & Apply Now!

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. ​

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

 ​

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.  ​

 ​

Apply now and be part of the team that’s redefining aerospace, every day.  

Employee Referral Eligible

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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About Collins Aerospace

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Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2018