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Customer Support Engineer Jobs in Virginia (NOW HIRING)

MBR Partners

Core Network Support Engineer

Reston, VA · On-site

$80K - $90K/yr

Customer Support Engineer Reports To: Regional Support Manager Position Summary The Customer Support Engineer is responsible for providing technical support and maintaining strong customer ...

New

MBR Partners

Core Network Support Engineer

Ashburn, VA · On-site

$80K - $90K/yr

Customer Support Engineer Reports To: Regional Support Manager Position Summary The Customer Support Engineer is responsible for providing technical support and maintaining strong customer ...

New

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Virginia

Customer Support Engineer information

See Virginia salary details

$38.7K

$77.9K

$107.6K

How much do customer support engineer jobs pay per year?

As of Aug 4, 2026, the average yearly pay for customer support engineer in Virginia is $77,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,400.00 and $89,200.00 per year, depending on experience, location, and employer.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are popular job titles related to Customer Support Engineer jobs in Virginia? For Customer Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Virginia look for? The top searched job categories for Customer Support Engineer jobs in Virginia are:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Virginia as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $77,895 per year, or $37.4 per hour.

macOS Customer Support Engineer - SBG

Document Storage Systems Inc

Arlington, VA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

SBG Technology Solutions, Inc. (SBG), a DSS, Inc. company, offers IT Governance, Systems Engineering, Enterprise Modernization, Artificial Intelligence, and Cybersecurity innovation to federal and commercial clients nationwide.
If you are passionate about protecting the nation's critical infrastructure and thrive in a dynamic, mission-driven environment, we want to hear from you.
Overview
SBG Technology Solutions is seeking a skilled and mission-driven macOS Customer Support Engineer to join our growing federal technology team. In this role, you will serve as the primary customer-facing team member for macOS-related issues, directly supporting federal employees who are on the front lines of securing the nation's critical cyber and physical infrastructure.
We are looking for candidates who are customer-focused, mission-oriented, and collaborative. Ideal team members bring strong macOS support expertise, the ability to resolve technical issues efficiently and professionally, and the interpersonal skills needed to build lasting trust with federal end users. Just as importantly, successful candidates embrace a team-first culture, actively contribute to process improvements, and are motivated by the privilege of supporting one of the most consequential cybersecurity missions in the federal government.
Conditions of Employment

  • Must be able to pass a federal background check.
  • Must be eligible to obtain and maintain a DHS security clearance.

What We Offer
At SBG Technology Solutions, we invest in the professionals who power our mission. When you join our team, you can expect:
  • Play a direct role in supporting federal operations that safeguard the nation's cyber and physical infrastructure.
  • Collaborate with a diverse team of engineers, federal stakeholders, and IT professionals who are passionate about what they do.
  • Grow your federal IT career with access to professional development resources, certifications, and continuous learning opportunities.
  • Competitive medical, dental, and vision coverage for you and your family.
  • Salary and benefits commensurate with experience and federal contracting standards.
  • Vacation, personal, and sick leave, plus paid federal holidays.
  • Employer-matching retirement contributions to support your long-term financial well-being.
  • Financial assistance and dedicated time to pursue relevant industry certifications and training.
  • Work with industry-leading enterprise macOS management tools and platforms in a sophisticated federal IT environment.

A macOS Customer Support Engineer will:
  • Serve as the primary customer-facing interface for macOS-related incidents and service requests, delivering exceptional support to federal employees in a high-stakes environment.
  • Triage and resolve tickets escalated from the help desk involving macOS endpoints, JAMF, or mobility services in a timely and professional manner.
  • Assist with imaging, patching, application deployment, and account management for macOS devices across the enterprise.
  • Collaborate with Tier 3/4 engineers to escalate complex issues and implement effective, enterprise-wide solutions.
  • Write, bench test, and maintain Shell/Bash/Python scripts to automate and optimize endpoint management tasks.
  • Provide training and guidance to end users on macOS features, organizational policies, and security best practices consistent with federal security requirements.

Other Duties:
  • Abide by all policies set forth in the SBG and Departmental Handbook, including timely Timesheet and Expense submissions.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind work assignments and make reasonable accommodations as needed.
Security and Privacy Responsibilities
Individuals working for DSS or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.
Required Skills
  • 3+ years of hands-on experience supporting macOS systems in enterprise-level environments.
  • Strong troubleshooting and diagnostic skills for endpoint, application, and end-user issues across a complex IT environment.
  • Excellent customer service and communication skills, with the ability to build trust and rapport with federal end users at all levels.
  • Eligibility to obtain and maintain a DHS security clearance.

Preferred:
  • Familiarity with JAMF (strongly preferred); experience with other MDM platforms such as AirWatch or Microsoft Intune is acceptable.
  • Database management expertise.
  • Proficiency with Shell/Bash/Python scripting for endpoint automation and management tasks.
  • Prior federal IT support experience (DHS or VA experience is a significant advantage).
  • Experience operating within FedRAMP-compliant or NIST 800-53-governed IT environments

Education
Required: Bachelor of Science (B.S.) degree in Computer Science, Computer Engineering, Information Technology, or a closely related discipline.
Preferred: An equivalent combination of education, professional training, and directly applicable work experience may be considered in lieu of a degree.
Certification(s) / Licenses
The following certifications are required for this role. Candidates holding these credentials will receive strong preference during the evaluation process:
Certification
Status
Apple Certified Support Professional (ACSP)
Required
Apple Certified IT Professional (ACITP)
Required
Apple Device Support
Required
CompTIA Security+
Required
JAMF Certified Associate or Administrator
Preferred
DHS Security Clearance Eligibility
Required
Years of Experience in a Similar Role
Required:
  • 3+ years of professional, hands-on experience supporting macOS systems in enterprise-level IT environments.
  • Demonstrated experience with MDM platforms (JAMF strongly preferred), macOS endpoint management, and enterprise device deployment workflows.

Preferred:
  • Background working within a tiered IT support structure (Tier 2/3) in a large enterprise or government setting.

Physical Demands
Standing
10% per day
Sitting
60% per day
Walking
5% per day
Stooping
0% per day
Lifting
  • If traveling, the ability to lift up to 50 lbs. unassisted (luggage, laptop, etc.)
  • Up to 15 lbs. unassisted, several times a day (laptop, office equipment, office supplies, etc.)

Computer Work
100% per day
Telephone Work
60% per day
Reading
100% per day
Other, please specify
  • Travel unassisted less up to 10% per year, via aircraft or privately owned vehicle.

SBG, Inc. is an Equal Opportunity Employer
If you need an accommodation seeking employment with SBG, Inc., please email or call . Accommodations are made on a case-by-case basis.

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