ZipRecruiter

Log In

1

Manager Application Support Engineer Jobs in Virginia

Apptium Technologies

Be Seen First

Application Support Engineer

Reston, VA · On-site

$65K - $85K/yr

The Application Support Engineer is responsible for delivering high-quality software application ... Work closely with Product Management and Engineering to communicate customer and field feedback ...

ManTech

Software Application Support Engineer

Chantilly, VA · On-site

$97K - $161K/yr

MANTECH seeks a motivated, career and customer-oriented Software Application Support Engineer to ... Bachelor's degree in Information Technology, or Computer Science, or Management Information Systems ...

Aptino

WMS Application Support L2/L3

Richmond, VA · On-site

WMS Application Support Engineer (L2/L3) Location: Richmond, VA (Hybrid - 3 days/week onsite) We ... Strong understanding of warehouse management , inventory control , material planning , and ...

New

Cooley LLP

Product Support Engineer

Reston, VA · On-site

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

Cooley

Product Support Engineer

Reston, VA

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

Cooley LLP

Product Support Engineer

Reston, VA

... application portfolio. Under the direction of the Manager of Support and Training, and with guidance from the Associate Director of Product, the Product Support Engineer bridges support and ...

next page

Showing results 1-20

All JobsApplication Support Engineer JobsManager Application Support Engineer JobsManager Application Support Engineer Jobs in Virginia

Manager Application Support Engineer information

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

What are the most commonly searched types of Application Support Engineer jobs in Virginia? The most popular types of Application Support Engineer jobs in Virginia are:
What are popular job titles related to Manager Application Support Engineer jobs in Virginia? For Manager Application Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Manager Application Support Engineer jobs in Virginia look for? The top searched job categories for Manager Application Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Manager Application Support Engineer jobs? Cities in Virginia with the most Manager Application Support Engineer job openings:
Manager Application Support Engineer jobs near you
Manager Application Support

Manager Application Support

shentel

Winchester, VA

Other

Posted 20 days ago

Shentel rating

6.1

Company rating: 6.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

67th of 81 rated telecommunications companies

Job description

Job Summary:
The focus of this role is to lead the strategy and execution of IT applications, Quality Assurance Functions, User Access and Operational
Team functions, known as ASO - App Support & Operations.

The ASO Manager will support our business applications and the successful implementation of new functionality to the Shentel technology ecosystem, managing the team responsible for the configuration, maintaining version control, testing functionality and access.

Finally, the role is responsible for the performance of software applications or systems software and operational processes such as billing, print and mail.

Job Responsibilities:
• Application management: Coordinating the maintenance, updates, and restructuring of software applications, websites, and databases
• Technical support: Identifying and solving user problems with applications, and designing solutions
• Team leadership: Supervising, mentoring, and guiding junior developers and analysts
• Process improvement: Identifying and implementing process changes to improve data quality and address gaps
• Vendor management: Assisting with vendor engagement, contract negotiations, and renewals
• Customer service: Providing exemplary customer service by leading user support, account setup, security, access, and standards
• Policy development: Developing, implementing, and maintaining policies and procedures on application support services
• Project management: Leading projects from conception to deployment, offering technical expertise and input on feasibility, timelines, and resource requirements
• Training: Training staff on how to implement plans to address issues
• Operational Processes: Processing ~56 billing cycles a month, printing and mailing invoices as well as uploading and posting customer account information to and from 3rd party vendors.

Qualification Requirements:
Education: Associate's/Technical Degree - two years is required for the role. Four Year Degree is preferred.

Experience Level:
• 5 years of Solve Complex Technical Problems (Tier 2/3) experience is Required.
• 5 years of Excellent Customer Relation and Communication Skills experience is Required.
• 5 years of Critical Thinking and Decision Making experience is Required.
• Excellent team leadership capabilities. Understand how to coach for performance.
• Excellent planning, analytical, organizational, and problem-solving skills
• Excellent interpersonal, peer and executive communications, customer relations and writing skills Demonstrated experience developing and maintaining productive relationships with key clients, stakeholders, and technology partners
• Must possess a comprehensive knowledge of information systems, including application software architecture, with interrelationships, and basic knowledge of hardware architecture and operating environments
• Proven experience supporting SDLC activities. Understands waterfall and agile methodology and applies project management principles and strategic thinking
• Understanding of fundamental IT project and work management skills and competencies

Job Skills & Knowledge:
• Design and implementation experience in IT, with a deep knowledge in a minimum of
• Tier 2 of the following technical disciplines: Quality Assurance, Application Administration, application development, application programming interfaces (APIs), middleware, servers and storage, database management, and operations
• Exposure to multiple, diverse technical configurations technologies encompassing mainframe, distributed systems, on-premise, cloud, and Applications as a Service i.e. Salesforce and Site Core
• Leading and coaching teams
• Familiarity with iSeries, IAM, SaaS and including Salesforce, Sitecore, ServiceNow, and Pega.

What Shentel employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply