Advanced Support Engineer
Reston, VA · On-site +1
... manage the right expectation until the closure of the cases • Work closely and provide direct ... application, cloud or mobile environments. Fortinet ranks number one in the most security ...
Advanced Support Engineer
Reston, VA · On-site +1
... manage the right expectation until the closure of the cases • Work closely and provide direct ... application, cloud or mobile environments. Fortinet ranks number one in the most security ...
... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... This role will may also act as technical support, helping to resolve application errors, server ...
... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... This role will may also act as technical support, helping to resolve application errors, server ...
Advanced Support Engineer
Reston, VA · On-site +1
... manage the right expectation until the closure of the cases • Work closely and provide direct ... application, cloud or mobile environments. Fortinet ranks number one in the most security ...
Advanced Support Engineer
Reston, VA · On-site +1
... manage the right expectation until the closure of the cases • Work closely and provide direct ... application, cloud or mobile environments. Fortinet ranks number one in the most security ...
Position Summary ECS is seeking an Enterprise Application Support Manager - SME to support the ARNG ENOCS program by providing expert leadership in managing and overseeing the lifecycle of enterprise ...
Position Summary ECS is seeking an Enterprise Application Support Manager - SME to support the ARNG ENOCS program by providing expert leadership in managing and overseeing the lifecycle of enterprise ...
The engineer will support users executing workloads within Linux-based High Performance Computing ... Experience troubleshooting application build or runtime issues related to compiler configuration ...
The engineer will support users executing workloads within Linux-based High Performance Computing ... Experience troubleshooting application build or runtime issues related to compiler configuration ...
The NOC Support Engineer is responsible for maintaining, modifying, and managing the NOC's software ... Identify, propose, and implement network and application enhancements. Utilize metrics and trend ...
The NOC Support Engineer is responsible for maintaining, modifying, and managing the NOC's software ... Identify, propose, and implement network and application enhancements. Utilize metrics and trend ...
The engineer will support users executing workloads within Linux-based High Performance Computing ... Experience troubleshooting application build or runtime issues related to compiler configuration ...
The engineer will support users executing workloads within Linux-based High Performance Computing ... Experience troubleshooting application build or runtime issues related to compiler configuration ...
The engineer will support users executing workloads within Linux-based High Performance Computing ... Experience troubleshooting application build or runtime issues related to compiler configuration ...
The engineer will support users executing workloads within Linux-based High Performance Computing ... Experience troubleshooting application build or runtime issues related to compiler configuration ...
The Product Support Engineer Manager is responsible for managing the Product Support Engineer team and providing expert technical support to internal parts and service departments; providing ...
The Product Support Engineer Manager is responsible for managing the Product Support Engineer team and providing expert technical support to internal parts and service departments; providing ...
HPC Support Engineer
Charlottesville, VA · On-site
The engineer will support users executing workloads within Linux-based High Performance Computing ... Experience troubleshooting application build or runtime issues related to compiler configuration ...
HPC Support Engineer
Charlottesville, VA · On-site
The engineer will support users executing workloads within Linux-based High Performance Computing ... Experience troubleshooting application build or runtime issues related to compiler configuration ...
Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support ... Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support ... Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
HPC Support Engineer
Charlottesville, VA · On-site
The engineer will support users executing workloads within Linux-based High Performance Computing ... Experience troubleshooting application build or runtime issues related to compiler configuration ...
HPC Support Engineer
Charlottesville, VA · On-site
The engineer will support users executing workloads within Linux-based High Performance Computing ... Experience troubleshooting application build or runtime issues related to compiler configuration ...
... in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics ... This dual-role position combines customer support and application engineering, requiring both ...
... in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics ... This dual-role position combines customer support and application engineering, requiring both ...
System Protection Support Engineer
$84K - $160K/yr
... management. We encourage professional development because when you are your best, that is when we ... Contributing to and reviewing white papers, application guides, industry journals, and technical ...
System Protection Support Engineer
$84K - $160K/yr
... management. We encourage professional development because when you are your best, that is when we ... Contributing to and reviewing white papers, application guides, industry journals, and technical ...
We are a rapidly growing organization seeking experienced ITSM/Remedy Application Support ... Computer Engineering, Computer Information Systems, Telecommunications, Management Information ...
We are a rapidly growing organization seeking experienced ITSM/Remedy Application Support ... Computer Engineering, Computer Information Systems, Telecommunications, Management Information ...
Cloud Support Engineer
Reston, VA · On-site
$100K/yr
Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support ... Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
Cloud Support Engineer
Reston, VA · On-site
$100K/yr
Cloud Support Engineer Join our team at Zachary Piper Solutions in Reston, VA, as a Cloud Support ... Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
Mac Support Engineer
Ashburn, VA · On-site
$75K - $85K/yr
As an integral member of the CBP End User Device IT Management Services team, the Jr. Mac Support ... Working knowledge of application requirements gathering, analysis, testing, benchmarking, and ...
Mac Support Engineer
Ashburn, VA · On-site
$75K - $85K/yr
As an integral member of the CBP End User Device IT Management Services team, the Jr. Mac Support ... Working knowledge of application requirements gathering, analysis, testing, benchmarking, and ...
Mac Support Engineer
Ashburn, VA · Hybrid
$75K - $85K/yr
As an integral member of the CBP End User Device IT Management Services team, the Jr. Mac Support ... Working knowledge of application requirements gathering, analysis, testing, benchmarking, and ...
Mac Support Engineer
Ashburn, VA · Hybrid
$75K - $85K/yr
As an integral member of the CBP End User Device IT Management Services team, the Jr. Mac Support ... Working knowledge of application requirements gathering, analysis, testing, benchmarking, and ...
... M counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... support for deployment of application changes to IT environment consisting of multiple platforms ...
... M counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ... support for deployment of application changes to IT environment consisting of multiple platforms ...
TrakSYS Support Engineer
Richmond, VA · On-site
Responsibilities : • Provide Level 1 / Level 2 Support for TrakSYS MES application. • Monitor ... management and services requests through ticketing tools e.g., ServiceNow. • Maintain support ...
TrakSYS Support Engineer
Richmond, VA · On-site
Responsibilities : • Provide Level 1 / Level 2 Support for TrakSYS MES application. • Monitor ... management and services requests through ticketing tools e.g., ServiceNow. • Maintain support ...
Manager Application Support Engineer information
What is the difference between Manager Application Support Engineer vs Application Support Engineer?
| Aspect | Manager Application Support Engineer | Application Support Engineer |
|---|---|---|
| Credentials | Bachelor's degree, relevant certifications, leadership experience | Bachelor's degree, technical certifications often preferred |
| Work Environment | Team leadership, client communication, strategic planning | Technical troubleshooting, user support, system monitoring |
| Employer & Industry Usage | IT departments, software companies, enterprise environments | IT support teams, software vendors, tech companies |
| Search & Comparison Intent | Understanding managerial roles in application support | Technical support roles, troubleshooting skills |
The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.
What are the most commonly searched types of Application Support Engineer jobs in Virginia? The most popular types of Application Support Engineer jobs in Virginia are:
What are popular job titles related to Manager Application Support Engineer jobs in Virginia? For Manager Application Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Manager Application Support Engineer jobs in Virginia look for? The top searched job categories for Manager Application Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Manager Application Support Engineer jobs? Cities in Virginia with the most Manager Application Support Engineer job openings:
Full-time
Posted 15 days ago
Job description
Job Description
Federal Advanced Support Engineer - Remote
Job Description
As an FFI Advanced Support Engineer, you will be delivering technical support for our US Federal customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities
• Collection, analysis, and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education (gaps in networking, product knowledge etc)
• Reproduction of customer environments on lab equipment
• Follow up technical cases and manage the right expectation until the closure of the cases
• Work closely and provide direct technical email and phone support to FFI customers
• Develop best practice deployment and troubleshooting methodology documentation.
• Analysis of support request, completion of requests for information and documentation
• Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
• Participate in an on-call rotation to support FFI customer outside of business hours
Job Skills Required
• Minimum of two years relevant professional experience preferably in the network industry
• Strong network security and routing experiences
• Scripting and Windows server app experience
• Exceptional customer service orientation and strong communications skills
• Proficient with MS Word, PowerPoint, and Excel
• Asset to have Fortinet NSE 4 or 5, CCNA or CCNP
• US Citizenship is required
Educational Requirements
• Bachelors degree and/or relevant experience
About Fortinet and Fortinet Federal
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
Fortinet Federal, Inc., a wholly owned, independently managed and operated subsidiary of Fortinet Inc., is dedicated to delivering modernized and secure infrastructure to the U.S. Government. With more than twenty years of experience and frequent industry recognition for engineering excellence, Fortinet Federal provides advanced infrastructure technology to secure U.S. Government systems, devices, and data worldwide.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at ffi-hr@fortinetfederal.com
Fortinet Federal is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying
Federal Advanced Support Engineer - Remote
Job Description
As an FFI Advanced Support Engineer, you will be delivering technical support for our US Federal customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities
• Collection, analysis, and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education (gaps in networking, product knowledge etc)
• Reproduction of customer environments on lab equipment
• Follow up technical cases and manage the right expectation until the closure of the cases
• Work closely and provide direct technical email and phone support to FFI customers
• Develop best practice deployment and troubleshooting methodology documentation.
• Analysis of support request, completion of requests for information and documentation
• Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
• Participate in an on-call rotation to support FFI customer outside of business hours
Job Skills Required
• Minimum of two years relevant professional experience preferably in the network industry
• Strong network security and routing experiences
• Scripting and Windows server app experience
• Exceptional customer service orientation and strong communications skills
• Proficient with MS Word, PowerPoint, and Excel
• Asset to have Fortinet NSE 4 or 5, CCNA or CCNP
• US Citizenship is required
Educational Requirements
• Bachelors degree and/or relevant experience
About Fortinet and Fortinet Federal
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
Fortinet Federal, Inc., a wholly owned, independently managed and operated subsidiary of Fortinet Inc., is dedicated to delivering modernized and secure infrastructure to the U.S. Government. With more than twenty years of experience and frequent industry recognition for engineering excellence, Fortinet Federal provides advanced infrastructure technology to secure U.S. Government systems, devices, and data worldwide.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at ffi-hr@fortinetfederal.com
Fortinet Federal is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying