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Customer Support Engineer Jobs in Virginia (NOW HIRING)

Staffmark Group

Field Support Engineer

Arlington, VA · On-site

$70K - $90K/yr

Field Support Engineer Location: Dallas, TX (Home-based when not in the field) Hours: 8:00am - 5 ... Serve as a technical liaison between customers and the company's engineering teams. Diagnose and ...

Staffmark Group

Field Support Engineer

Arlington, VA · On-site

$70K - $90K/yr

Field Support Engineer Location: Dallas, TX (Home-based when not in the field) Hours: 8:00am - 5 ... Serve as a technical liaison between customers and the company's engineering teams. Diagnose and ...

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Showing results 21-40

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Virginia

Customer Support Engineer information

See Virginia salary details

$38.7K

$77.9K

$107.6K

How much do customer support engineer jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer support engineer in Virginia is $77,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,400.00 and $89,200.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are popular job titles related to Customer Support Engineer jobs in Virginia?

For Customer Support Engineer jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Virginia look for?

The top searched job categories for Customer Support Engineer jobs in Virginia are:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Virginia as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 84% In-person, 4% Hybrid, and 12% Remote job distribution, with an average salary of $77,895 per year, or $37.4 per hour.

Field Support Engineer

Arlington, VA • On-site

Staffmark Group
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Staffmark Groupexternal

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Field Support Engineer
Location: Dallas, TX (Home-based when not in the field)
Hours: 8:00am - 5:00pm Mon-Fri
FLSA: Non-Exempt, Full-Time, Direct Hire

Pay: $34-$43/h($70K-$90K/y) + overtime + bonus

A leading provider of Surface Mount Technology (SMT) equipment is seeking an industry experienced Field Support Engineer. This Dallas based position primarily supports local client sites while working from a home office when not in the field. The company offers a comprehensive six-month training program for new hires to learn about its products and core concepts. Up to 75% of the role involves field service within the local area, with occasional out-of-state travel as needed.

Responsibilities:
Serve as a technical liaison between customers and the company's engineering teams.
Diagnose and resolve complex mechanical, electrical, software, and process-related issues.
Troubleshoot industrial machinery and software at customer sites.
Provide on-site and remote engineering support to minimize customer downtime.
Assist clients with network configuration and administration, including the setup of Windows and database servers.
Document service activities and maintain detailed service logs.
Conduct customer training on the company's software products as needed.
Deliver services in accordance with company policies, procedures, and service manuals.
Escalate technical issues and recommend improvements to support quality standards.

Qualifications:
Prior experience in Surface Mount Technology (SMT) is required.

Bachelor of Science required; a degree in Mechanical, Electrical, or a related Engineering field is preferred.
Knowledge and hands-on experience in mechanical and electrical systems.
Previous field service or customer support experience.
Basic knowledge of Windows OS and networking concepts.
Willingness to travel as needed.
Valid driver's license and reliable transportation.

Benefits: Health Insurance (Medical, Dental Vision), Holidays, 401K, Vacation, Tuition Assistance, and Bonus

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

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