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Manager Customer Experience Cx Jobs (NOW HIRING)

acv

Customer Experience Analyst I

Buffalo, NY · On-site

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

Alps Pharmacy

Customer Experience Specialist

Nixa, MO · On-site

$15.75 - $19.75/hr

The Customer Experience Specialist is a key member of the Customer Experience (CX) & Sales team ... Manages routine client support activities and resolution of routine to complex client issues and ...

Spot & Tango

Customer Experience Specialist

Miami, FL

$17 - $21.25/hr

... customer experience, and be the eyes and ears of the brand. Responsibilities: * Deliver ... Share insights from customer interactions with your colleagues including CX Managers and other ...

JCPenney

Ast Mgr Customer Experience

Elmhurst, NY · On-site

$52K/yr

Overview As the Assistant Manager of Customer Experience, you contribute to profitable sales growth by attracting, developing, leading, retaining and engaging associates, leading strategies and ...

ACV, INC.

Customer Experience Analyst I

Buffalo, NY · On-site

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX) department and reports directly to the Sr Manager, Operations & CX. As a Customer Experience Analyst I ...

Portnox

Customer Experience Manager

Austin, TX · On-site

... other CX tools. Skills, Knowledge, and Expertise * Experience : 3-7 years in customer success ... Experience managing technical projects. * Communication : Exceptional verbal and written ...

QXO

Director, Customer Experience

Atlanta, GA

Key Account Managers (KAM) supporting strategic and core accounts * Ensure clear role clarity and accountability across CX, Sales, and Operations * Establish consistent expectations, performance ...

GCI

Senior Customer Experience Specialist

Anchorage, AK · On-site

$20 - $27.50/hr

Uphold experience standards while leading cross-functional collaboration to execute customer ... Knowledge of CX platforms, CRM systems, ticketing & reporting tools. Additional Job Requirements:

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Manager Customer Experience Cx information

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How much do manager customer experience cx jobs pay per year?

As of Aug 8, 2026, the average yearly pay for manager customer experience cx in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Customer Experience (CX), and why are they important?

To thrive as a Manager Customer Experience (CX), you need expertise in customer service management, data analysis, and a relevant degree in business or a related field. Familiarity with CX platforms (such as Salesforce or Zendesk), CRM systems, and certifications in customer experience (like CCXP) are highly valuable. Exceptional communication, leadership, and problem-solving skills set outstanding candidates apart in this role. These skills and qualities are vital for driving customer satisfaction, fostering team performance, and aligning CX strategies with business goals.

What is the difference between Manager Customer Experience Cx vs Customer Service Manager?

AspectManager Customer Experience CxCustomer Service Manager
Primary FocusEnhancing overall customer experience and satisfaction across multiple touchpointsManaging customer service operations and resolving customer issues
Required SkillsCustomer journey mapping, data analysis, cross-department collaborationCustomer support, conflict resolution, team management
Work EnvironmentCross-functional teams, strategic planning, customer insightsCustomer support centers, service teams, direct customer interaction
Common UsageUsed in industries focusing on holistic customer experience strategiesUsed in retail, telecom, and service industries for frontline support

The Manager Customer Experience Cx focuses on improving the entire customer journey and strategic initiatives, while the Customer Service Manager concentrates on managing customer support teams and resolving issues. Both roles require strong communication skills, but the Cx role emphasizes data-driven experience enhancement, whereas the Customer Service Manager emphasizes operational management.

What does a Manager Customer Experience (CX) do?

A Manager Customer Experience (CX) is responsible for overseeing and improving the overall experience that customers have with a company. They analyze customer feedback, design strategies to enhance customer satisfaction, and lead teams to implement customer-centric processes. Their role often involves collaborating across departments, managing customer service initiatives, and using data to identify areas for improvement. Ultimately, their goal is to ensure that every customer interaction is positive and supports the company's brand and business objectives.

What are some common challenges Manager Customer Experience (CX) professionals face when aligning cross-functional teams to improve customer satisfaction?

Manager Customer Experience (CX) professionals often encounter challenges when working to align various departments—such as sales, marketing, support, and product development—towards a unified customer-centric approach. Differences in departmental priorities, communication styles, and KPIs can create silos, making it difficult to implement cohesive CX initiatives. Successful CX managers address these challenges by fostering open communication, establishing shared goals, and using data-driven insights to demonstrate the value of customer-focused strategies. Building strong relationships across teams and regularly showcasing customer feedback can help drive collaboration and ensure everyone is working toward enhancing the customer journey.
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Manager Customer Experience Cx jobs near you
Infographic showing various Manager Customer Experience Cx job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Director - Strategic CX Designer

Unum UK

Portland, ME

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Job Posting End Date: August 30

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

  • Award-winning culture

  • Inclusion and diversity as a priority

  • Performance Based Incentive Plans

  • Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

  • Generous PTO (including paid time to volunteer!)

  • Up to 9.5% 401(k) employer contribution

  • Mental health support

  • Career advancement opportunities

  • Student loan repayment options

  • Tuition reimbursement

  • Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:The Director, Strategic Customer Experience (CX) Designer is responsible for understanding the key pain points and problem statements for the stakeholder personas. They help the Value Stream Owner to create the satisfying and compelling North Star experience based on customer insight, industry best practices and the enterprise Customer Experience (CX) frameworks and guardrails defined.
This role will partner with other members of the Core Team including the Value Stream Owner and the Voice of Customer (VoC) Strategist to help with design and prioritization decisions with the goal of developing the value stream's MVPs and quick wins.
This is a campus-based role. Current remote and field-based Unum employees may apply and will be considered in accordance with company policy

Principal Duties and Responsibilities

  • Define the North Star experience for priority personas and with end-to-end experiences (vs point fixes)

  • Breakdown the North Star experience into the key feature set

  • Lead detailed design discoveries: customer research, experience mapping, friction analysis, and concept development

  • Acts as a strategic partner with the VoC Strategist in the design and interpretation of qualitative and quantitative customer research including interviews and surveys

  • Identifies and articulates latent needs of customers to business stakeholders

  • Identifies and re-shapes moments of truth for customers to improve business outcomes

  • Partners with VoC Strategist and UI UX designers to help test prototypes with customers

  • Helps link the customer facing solutions / features to measurable CX leading and lagging indicators

  • Perform other related duties as assigned.

Job Specifications

  • BA/BS required, MBA preferred.

  • 10+ years of experience delivering value to customers through design thinking, problem solving, analytics, and/or digital assets, or equivalent relevant experience.

  • Experienced in leveraging customer research toolkit (qualitative + quantitative), including interviews, concept testing, and synthesis into actionable requirements

  • End-to-end customer experience and service design capability; able to define "moments that matter" and redesign flows across channels

  • Skilled in rapid prototyping and collaboration tools; comfortable working inside sprint cycles with enablement and delivery teams

  • Experienced in persona design and definition; skilled in storytelling and executive communication around customer pain points.

  • Deep understanding of common CX metrics and measurement systems (NPS, CES, etc.); as well as the customer journey and behaviors & expectations to invest in technology.

  • Proven experience influencing business outcomes through experience strategy, design direction, and insightled recommendations.

  • Excellent problem solving, communication and design thinking ability with strong understanding of operating in an Agile value stream based delivery environment.

  • Experience delivering data and/or digital based solutions that have a direct impact on customer experience.

  • Fundamental understanding of various research techniques and data analytics; including strong skills in conducting and analyzing quantitative research

  • Proven experience with Journey mapping, service design, prototyping, concept testing tools

  • Turn data into action -Proactively identify and advocate for areas of opportunity through synthesis of detailed analysis and research into strategic insights and practical recommendations.

  • Ability to influence mid-level to senior management through personal interactions as well as the creation and delivery of presentations.

  • Comfortable asking tough questions - challenging mid-level to senior management throughout the transformation process

  • Proven results focusing on quality delivery and delighting customers; holds self to high standards of delivery

  • Collaborative team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.

  • Superior consulting and advisory skills; Clarity, coherence, desirability, and measurability of experiences delivered. This role does not own delivery or operational outcomes but shapes the experience direction that guides value stream execution.

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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$109,100.00-$224,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

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