ZipRecruiter

Log In

1

Msp Help Desk Jobs (NOW HIRING)

Trust Tech, LLC

MSP Help Desk Technician

Valparaiso, IN · On-site

$20 - $27/hr

Help Desk Technician Technical position providing 1st and limited 2nd level support to Trust Tech, LLC staff and clients. The position is responsible for problem tracking, recording, resolution, and ...

Send IT Solutions

Be Seen First

Multi-Talented MSP Help Desk Technician

Carrollton, TX · On-site

$20 - $30/hr

We are a growing Managed Service Provider (MSP) based in the Dallas-Fort Worth area looking for an experienced IT Help Desk Technician at the Level 2 or Level 3 tier. You will be a key member of a ...

MSP Hire, Inc.

MSP Helpdesk Technician

Beaverton, OR · On-site

$22 - $28/hr

The Role We're looking for an MSP Help Desk Technician who will be the initial point of contact for our clients -- delivering remote and onsite support, diagnosing and resolving technical issues ...

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

We stand by our service and products, and we are looking for an IT Help Desk Director that has the ... Experience in an MSP or multi-client support environment. * A strong track record of hitting SLAs ...

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

We stand by our service and products, and we are looking for an IT Help Desk Director that has the ... Experience in an MSP or multi-client support environment. * A strong track record of hitting SLAs ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware ...

Harbor IT

Help Desk II

$20.50 - $27.75/hr

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge ... The Help Desk Technician II is a remote-first support role within Harbor IT's Service Delivery ...

next page

Showing results 1-20

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsMsp Help Desk Jobs

MSP Help Desk information

See salary details

$37.5K

$83.8K

$124.5K

How much do msp help desk jobs pay per year?

As of Aug 31, 2026, the average yearly pay for msp help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is an MSP Help Desk?

An MSP Help Desk job involves providing technical support to clients of a Managed Services Provider (MSP). This includes troubleshooting IT issues, managing network systems, and assisting with software and hardware problems. Help desk technicians communicate with customers via phone, email, or chat to resolve technical concerns efficiently. They may also escalate complex issues to higher-level support teams. This role requires strong problem-solving skills and knowledge of IT systems.

What are the key skills and qualifications needed to thrive in the MSP Help Desk position, and why are they important?

To thrive as an MSP Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote monitoring and management (RMM) tools, ticketing systems like ConnectWise or ServiceNow, and standard operating system administration is also important. Strong interpersonal skills, patience, and effective problem-solving abilities help you deliver excellent customer service in high-pressure situations. These competencies are crucial for resolving client issues efficiently, maintaining client satisfaction, and ensuring smooth IT operations for managed service clients.

What are some common challenges faced by MSP Help Desk professionals, and how are these typically addressed?

MSP Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide variety of client environments, and balancing multiple priorities. Adaptability is key, as issues can range from simple password resets to complex network outages, and technicians must quickly assess and address each situation. Effective time management, comprehensive documentation, and engaging in ongoing technical training help overcome these challenges. Additionally, working within a supportive team environment and utilizing knowledge bases or escalation processes ensures solutions can be delivered efficiently and accurately.

Is the MSP Help Desk still in demand?

The MSP Help Desk role remains in demand due to ongoing reliance on managed service providers for IT support, cybersecurity, and network management. Professionals with skills in troubleshooting, remote support tools, and certifications like CompTIA A+ are sought after as businesses prioritize reliable IT assistance.
More about MSP Help Desk jobs

What cities are hiring for Msp Help Desk jobs?

Cities with the most Msp Help Desk job openings:

What are the most commonly searched types of Msp Help Desk jobs?

The most popular types of Msp Help Desk jobs are:

What states have the most Msp Help Desk jobs?

States with the most job openings for Msp Help Desk jobs include:

What job categories do people searching Msp Help Desk jobs look for?

The top searched job categories for Msp Help Desk jobs are:

MSP Help Desk jobs near you
Infographic showing various Msp Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

MSP Help Desk/Service Desk Support - L2

Plano, TX • On-site

Axxys Technologies, Inc.
IT Services • 11 - 50 employees
Learn more about Axxys Technologies, Inc.external

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.
Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.
Responsibilities
  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements
  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

Apply