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Loyalty Jobs (NOW HIRING)

OCVIBE

Director, Loyalty & Membership

Anaheim, CA · On-site

$165K - $205K/yr

Director, Loyalty & Membership Pay Details: The annual base salary range for this position in California is $165,000 to $205,000 per year. The starting pay for the successful candidate depends on ...

Anaheimducks

Director, Loyalty & Membership

Anaheim, CA · On-site

$165K - $205K/yr

Director, Loyalty & Membership Pay Details: The annual base salary range for this position in California is $165,000 to $205,000 per year. The starting pay for the successful candidate depends on ...

Home Depot

Loyalty Marketing Manager

Atlanta, GA · On-site

This Loyalty Marketing Manager position will be responsible for managing and owning key aspects of the marketing plan for The Home Depot's loyalty marketing program. The position serves as primary ...

OCVIBE

Director, Loyalty & Membership

Anaheim, CA · On-site

$165K - $205K/yr

Director, Loyalty & Membership Pay Details: The annual base salary range for this position in California is $165,000 to $205,000 per year. The starting pay for the successful candidate depends on ...

Nextlink Internet

Customer Loyalty Specialist

Weatherford, TX · On-site

$14.75 - $19.50/hr

Customer Loyalty Specialist The Customer Loyalty Specialist is the frontline advocate for strengthening customer relationships and ensuring long-term retention at Nextlink. This role is responsible ...

GoTo Foods

Manager, Loyalty Programs

Atlanta, GA · On-site

$109K - $112K/yr

The Manager, Loyalty Programs will help lead the design, launch, activation and ongoing management of the Rewards loyalty program(s) and member engagement framework in order to increase value ...

Greenix

Customer Loyalty Specialist

Bountiful, UT · On-site

$50K - $60K/yr

Successful Loyalty Agents determine customer needs and root concerns and provide a white-glove experience resulting in delighting the customer. $50,000.00 - $60,000.00 per year with Paid training ...

RUE GILT GROUPE

Director, Loyalty Programs

Boston, MA · On-site

$180K - $200K/yr

Director, Loyalty Programs Location: New York, NY or Boston, MA; Hybrid (2 days in the office required) Approved Salary Range: $180,000-$200,000 About the Role : At Rue Gilt Groupe (RGG), our vision ...

RUE GILT GROUPE

Director, Loyalty Programs

Boston, MA · On-site

$180K - $200K/yr

Director, Loyalty Programs Location: New York, NY or Boston, MA; Hybrid (2 days in the office required) Approved Salary Range: $180,000-$200,000 About the Role : At Rue Gilt Groupe (RGG), our vision ...

RUE GILT GROUPE

Director, Loyalty Programs

New York, NY · On-site

$180K - $200K/yr

Director, Loyalty Programs Location: New York, NY or Boston, MA; Hybrid (2 days in the office required) Approved Salary Range: $180,000-$200,000 About the Role : At Rue Gilt Groupe (RGG), our vision ...

Mira Home

Customer Loyalty Specialist

Lindon, UT · On-site

$20/hr

As a Customer Loyalty Specialist, you'll play a key role in protecting relationships with our valued customers by delivering personalized, caring, and proactive support/solutions. Your focus will be ...

SilvertonCasino

LOYALTY CASHIER - PART TIME

Las Vegas, NV · On-site

$11 - $15/hr

Loyalty Cashiers are responsible for completing monetary transactions, exchanging tokens, processing wire transfers, performing credit checks and balancing at the end of the shift, as well as ...

Circle K

Loyalty Accounting Supervisor

Tempe, AZ · On-site

Position Summary The Loyalty Accounting Supervisor is responsible for overseeing the accounting, financial reporting, compliance, and operational performance of loyalty, rebate, incentive, and ...

Greenix

Customer Loyalty Specialist

Bountiful, UT · On-site

$50K - $60K/yr

Successful Loyalty Agents determine customer needs and root concerns and provide a white-glove experience resulting in delighting the customer. $50,000.00 - $60,000.00 per year with Paid training ...

WS Development

Head of Loyalty

Chestnut Hill, MA · On-site

$175K - $225K/yr

The Head of Loyalty will lead Insider's evolution through strategic leadership, best-in-class technology development, and disciplined operational execution, driving measurable outcomes such as ...

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Loyalty information

What is a loyalty job?

Loyalty jobs typically involve positions focused on developing, managing, and enhancing customer loyalty programs for businesses. Professionals in these roles work to engage customers, increase retention rates, and drive repeat business by creating incentives, rewards, and personalized experiences. They may analyze customer data, design marketing campaigns, and collaborate with other departments to ensure loyalty initiatives align with overall business goals. Common job titles in this field include Loyalty Manager, Loyalty Program Coordinator, and Customer Retention Specialist.

What are the key skills and qualifications needed to thrive as a loyalty program manager?

To thrive as a Loyalty Program Manager, you need a solid understanding of marketing principles, data analytics, and customer relationship management, often supported by a degree in marketing or business. Familiarity with CRM systems, loyalty program software, and analytics platforms is essential for tracking and optimizing program performance. Strong communication, project management, and problem-solving skills set top performers apart in this role. These abilities ensure effective program development, drive customer engagement, and contribute to business growth.

What are some common challenges faced by professionals in loyalty program roles, and how can they be addressed?

Professionals in Loyalty Program roles often face challenges such as keeping members engaged, analyzing large volumes of customer data, and ensuring that rewards remain attractive and relevant. To address these, it's important to regularly review program performance metrics, stay updated on customer preferences, and work closely with marketing, data analytics, and customer service teams. Continuous innovation and leveraging new technologies, such as mobile apps or personalized offers, can also help maintain member interest and program effectiveness.

What is the difference between Loyalty vs Customer Service Representative?

AspectLoyaltyCustomer Service Representative
Primary RoleBuilds customer loyalty through engagement and rewards programsAssists customers with inquiries, complaints, and product information
Required SkillsCustomer relationship management, communication, marketingCommunication, problem-solving, product knowledge
Work EnvironmentMarketing, sales, customer retention teamsCall centers, retail, support desks
CertificationsCustomer loyalty certifications, marketing coursesNone typically required, but customer service training beneficial

While both roles focus on customer interaction, Loyalty specialists concentrate on fostering long-term relationships and engagement strategies, whereas Customer Service Representatives handle day-to-day customer inquiries and issues. Understanding these differences helps in choosing the right career path or job focus within the customer experience industry.

More about Loyalty jobs

What cities are hiring for Loyalty jobs?

Cities with the most Loyalty job openings:

What are the most commonly searched types of Loyalty jobs?

The most popular types of Loyalty jobs are:

What states have the most Loyalty jobs?

States with the most job openings for Loyalty jobs include:

What are popular job titles for Loyalty?

Popular job titles for Loyalty:

Loyalty jobs near you
Infographic showing various Loyalty job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 64% Full Time, 29% Part Time, 1% Temporary, and 5% Contract. Highlights an 95% Physical, and 5% Remote job distribution.

Director, Loyalty & Membership

Anaheim, CA • On-site

OC Sports and Entertainment
See more jobs at OC Sports and Entertainmentexternal

$165K - $205K/yr

Full-time

Posted 7 days ago

Job description

A great experience starts with you!
Join our team to help create and develop the future of live entertainment and sports in Orange County!
Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.
Mission: To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you
Vision: We are the gathering place of Orange County
Values: Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold
Job Title:
Director, Loyalty & Membership
Pay Details:
The annual base salary range for this position in California is $165,000 to $205,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate's geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.
The Director, Loyalty & Membership will lead OCVIBE's efforts to turn membership into a powerful driver of guest engagement and business performance - giving members more reasons to visit, participate, explore and return across the district. The Director will own the ongoing performance and evolution of the program, using member insight, offers, experiences, recognition and communications to drive measurable changes in behavior. The Director, Loyalty & Membership is accountable for translating OCVIBE's loyalty & membership strategy into a scalable, operational program - leading launch readiness, lifecycle management, program governance, cross-functional execution, platform operations, and ongoing optimization across the district.
This is also a builder role. At launch, the Director will operate as an individual contributor, directly standing up many of the processes, tools, governance mechanisms, campaigns and operating routines that will ultimately support a scaled, district-wide loyalty and membership program across OCVIBE's entertainment, hospitality and mixed-use ecosystem.
Responsibilities
Program Leadership & Roadmap
  • Translate the approved OCVIBE membership strategy and framework into an executable multi-year program roadmap.
  • Own the integrated loyalty roadmap across program operations, member experience, platform capabilities, lifecycle engagement and organizational readiness.
  • Identify capability, process, resource and organizational requirements needed to scale the program.
  • Partner with relationship owners on the introduction and activation of new statuses, ensuring the membership platform consistently recognizes and operationalizes those relationships.

Member Lifecycle & Engagement
  • Own the member journey - Join (acquisition/enrollment), Attend (activation), Drive (retention) - and the behavioral objectives within each stage, including cross-pollination across OCVIBE experiences and participation across the district, not just within a single business.
  • Translate Join, Attend and Drive objectives into executable journeys, audiences, triggers, offers, communications and recognition mechanics in partnership with the teams that own the underlying customer relationships and channels.
  • Own the integrated member recognition experience, ensuring statuses, recognition, achievements and associated entitlements are consistently activated, surfaced and communicated across the member journey.

Program Operations & Launch Readiness
  • Establish the day-to-day operating model for OCVIBE Loyalty, including workflows, SLAs, approvals, escalation paths and recurring operating cadences.
  • Lead end-to-end launch readiness across program, marketing, digital product, CRM, data, technology, venue operations and participating businesses.
  • Establish campaign and offer intake, configuration, QA, approval, launch and post-launch review processes.
  • Define member servicing and exception-management processes, including offer, badge, status and account-related escalations.
  • Establish change-management processes for program rules, platform configuration, benefits, offers and member-facing experiences.
  • Establish post-launch operating health and issue-management routines, ensuring member-facing, operational and platform issues are identified, triaged, resolved and incorporated into continuous improvement.
  • Build the future Loyalty Operations organization and define the capabilities and roles required as the program scales.

Member Growth & Business Performance
  • Own the ongoing performance of the loyalty program, using membership to drive measurable, incremental changes in visitation, frequency, spend, retention and cross-district participation.
  • Identify opportunities within member behavior and translate them into campaigns, offers, experiences and recognition that drive desired actions.
  • Partner with OCVIBE businesses and operators to use loyalty to address specific business opportunities - driving incremental visits, shifting demand to priority dayparts and occasions, and encouraging discovery across venues and experiences.
  • Establish a continuous test-and-learn approach, using member behavior and program performance to improve results and inform what comes next.

Cross-Functional Partnership & Governance
  • Establish and administer program governance, including decision rights, approval paths, operating standards and escalation mechanisms.
  • Own district-wide recognition governance while establishing how relationship-owner statuses are recognized and activated by the platform.
  • Maintain clear ownership boundaries across OCVIBE Loyalty, Ducks, Honda Center, Katella Commons and other participating businesses.
  • Facilitate cross-functional decisions involving communications, offers, funding, campaign prioritization and member experience.

Funding & Business Case
  • Build and refine the case for loyalty investment both centrally and via individual business owners - translating engagement, retention, and cross-experience participation into terms (occupancy, tenant performance, visitation) that resonate with real estate economics as well as consumer marketing metrics, bridging operator thinking and asset-manager thinking into one shared model.
  • Develop and administer the loyalty funding framework in partnership with Finance and participating business owners, establishing clear principles for how shared, business-specific and venue-specific loyalty investments are funded.
  • Establish clear funding classifications, approval requirements and measurement standards for enterprise-, asset-, business- and venue-funded offers and experiences.

Platform, Data & Performance
  • Serve as the senior business owner of the loyalty/membership platform and, during the build phase, operate hands-on within the platform to configure, test and troubleshoot offers, recognition mechanics, eligibility rules and member journeys as needed.
  • Own business requirements and prioritization for loyalty platform capabilities, partnering with Digital Product, Technology, CRM and Data teams on capabilities and integrations that extend beyond the loyalty platform.
  • Own the vendor relationship for the loyalty/membership technology stack, including evaluation and day-to-day management.
  • Define and track the KPIs that demonstrate the program's value to guests, operators, and the district (enrollment, activation, engagement, retention, cross-experience participation), and establish reporting cadences and dashboards in partnership with Guest & Business Intelligence.

Qualifications
  • 8+ years in loyalty, membership, or lifecycle marketing roles, spanning both strategy and hands-on program execution.
  • Experience building or materially scaling a loyalty, membership or lifecycle program in a complex consumer environment such as hospitality, sports/entertainment, retail or mixed-use destinations.
  • Experience operating complex programs across multiple business units, brands, operators or partners with distributed ownership.
  • Strong commercial and financial fluency, with the ability to evaluate promotional economics, offer funding, incrementality and business cases across multiple P&Ls.
  • Demonstrated ability to establish governance, decision rights and cross-functional operating rhythms in matrixed organizations.
  • Track record of driving outcomes through cross-functional influence rather than direct authority.
  • Experience taking a loyalty or membership program from strategy and requirements through implementation, launch and ongoing operations.
  • Working knowledge of loyalty/membership platforms, CRM, identity, audience segmentation and guest data concepts, with ability to translate business needs into platform, data and integration requirements.
  • Experience with the LAVA loyalty platform is a plus.
  • Exceptional executive communication, stakeholder management, program leadership and organizational skills, with the ability to create clarity and drive decisions in ambiguous, cross-functional environments.

Knowledge, Skills and Experience
Education - Bachelor's Degree
Experience Required - 8+ Years
This position is on-site.
RL 2026
Company:
OC Sports & Entertainment, LLC
Our Commitment:
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
Thanks for your interest in becoming part of OCVIBE!

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