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Loyalty Jobs (NOW HIRING)

Georgia Aquarium

Membership & Loyalty Strategist

Atlanta, GA · On-site

$116K - $151K/yr

Membership & Loyalty Strategist Department: Consumer Engagement/Digital Marketing Classification: Exempt Direct Report: Director, Consumer Engagement Position Summary We are seeking a customer ...

subway

Sr. Manager, Loyalty

Miami, FL

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic brands? Why Join Subway? At Subway, we are not standing still. We are building. This is a business ...

subway

Sr. Manager, Loyalty

Miami, FL

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic brands? Why Join Subway? At Subway, we are not standing still. We are building. This is a business ...

subway

Sr. Manager, Loyalty

Miami, FL

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic brands? Why Join Subway? At Subway, we are not standing still. We are building. This is a business ...

AccorHotel

Loyalty Relations Supervisor

Scottsdale, AZ · On-site

$139K/yr

Audit Loyalty reports daily to ensure compliance with the loyalty program * Reconcile guest departures with points that have been posted, making corrections and adjustments as needed * Credit guest ...

GoTo Foods

Manager, Loyalty Programs

Atlanta, GA · On-site

$109K - $112K/yr

The Manager, Loyalty Programs will help lead the design, launch, activation and ongoing management of the Rewards loyalty program(s) and member engagement framework in order to increase value ...

Principle Auto

Loyalty Team Member

San Antonio, TX · On-site

$11 - $14.25/hr

* Principle Automotive - Volvo Cars San Antonio Loyalty Tema Member Who You Are Principle Auto is looking for an exceptional Loyalty Team Member to join our rapidly growing dealerships. You are highly ...

Par Pacific

Loyalty & Promotions Analyst

Houston, TX · On-site

Loyalty & Promotions Analyst at a Growth-Oriented Energy Company * We offer a competitive salary and comprehensive benefits package * Creating loyalty and digital brand presence for Par Pacific ...

Kohl's

Influence the creation of loyalty lifecycle moments, program benefits hierarchies and value propositions, including Kohl's Card, MVC, Co-Brand Card, and Kohl's Rewards program * Drive acquisition ...

RUE GILT GROUPE

Director, Loyalty Programs

Boston, MA · On-site

$180K - $200K/yr

Director, Loyalty Programs Location: New York, NY or Boston, MA; Hybrid (2 days in the office required) Approved Salary Range: $180,000-$200,000 About the Role : At Rue Gilt Groupe (RGG), our vision ...

Wise Auto Group

Owner Loyalty Manager

Vacaville, CA · On-site

The Nissan Owner Loyalty Manager is responsible for developing and executing strategies that increase customer retention, repeat vehicle purchases, and overall owner satisfaction for the Nissan brand.

Greenix

Customer Loyalty Specialist

Bountiful, UT

$50K - $60K/yr

Successful Loyalty Agents determine customer needs and root concerns and provide a white-glove experience resulting in delighting the customer. $50,000.00 - $60,000.00 per year with Paid training ...

Wise Auto Group

Owner Loyalty Manager

Vacaville, CA · On-site

The Nissan Owner Loyalty Manager is responsible for developing and executing strategies that increase customer retention, repeat vehicle purchases, and overall owner satisfaction for the Nissan brand.

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Loyalty information

What are loyalty jobs?

Loyalty jobs typically involve positions focused on developing, managing, and enhancing customer loyalty programs for businesses. Professionals in these roles work to engage customers, increase retention rates, and drive repeat business by creating incentives, rewards, and personalized experiences. They may analyze customer data, design marketing campaigns, and collaborate with other departments to ensure loyalty initiatives align with overall business goals. Common job titles in this field include Loyalty Manager, Loyalty Program Coordinator, and Customer Retention Specialist.

What are the key skills and qualifications needed to thrive as a Loyalty Program Manager, and why are they important?

To thrive as a Loyalty Program Manager, you need a solid understanding of marketing principles, data analytics, and customer relationship management, often supported by a degree in marketing or business. Familiarity with CRM systems, loyalty program software, and analytics platforms is essential for tracking and optimizing program performance. Strong communication, project management, and problem-solving skills set top performers apart in this role. These abilities ensure effective program development, drive customer engagement, and contribute to business growth.

What is the difference between Loyalty vs Customer Service Representative?

AspectLoyaltyCustomer Service Representative
Primary RoleBuilds customer loyalty through engagement and rewards programsAssists customers with inquiries, complaints, and product information
Required SkillsCustomer relationship management, communication, marketingCommunication, problem-solving, product knowledge
Work EnvironmentMarketing, sales, customer retention teamsCall centers, retail, support desks
CertificationsCustomer loyalty certifications, marketing coursesNone typically required, but customer service training beneficial

While both roles focus on customer interaction, Loyalty specialists concentrate on fostering long-term relationships and engagement strategies, whereas Customer Service Representatives handle day-to-day customer inquiries and issues. Understanding these differences helps in choosing the right career path or job focus within the customer experience industry.

What are some common challenges faced by professionals in Loyalty Program roles, and how can they be addressed?

Professionals in Loyalty Program roles often face challenges such as keeping members engaged, analyzing large volumes of customer data, and ensuring that rewards remain attractive and relevant. To address these, it's important to regularly review program performance metrics, stay updated on customer preferences, and work closely with marketing, data analytics, and customer service teams. Continuous innovation and leveraging new technologies, such as mobile apps or personalized offers, can also help maintain member interest and program effectiveness.
More about Loyalty jobs
What cities are hiring for Loyalty jobs? Cities with the most Loyalty job openings:
What are the most commonly searched types of Loyalty jobs? The most popular types of Loyalty jobs are:
What states have the most Loyalty jobs? States with the most job openings for Loyalty jobs include:
What job categories do people searching Loyalty jobs look for? The top searched job categories for Loyalty jobs are:
Loyalty jobs near you
Infographic showing various Loyalty job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 64% Full Time, 28% Part Time, 1% Temporary, and 6% Contract. Highlights an 96% Physical, and 4% Remote job distribution.
Membership & Loyalty Strategist

Membership & Loyalty Strategist

Georgia Aquarium

Atlanta, GA • On-site

$116K - $151K/yr

Full-time

Posted 25 days ago

Georgia Aquarium rating

7.2

Company rating: 7.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

16th of 34 rated wildlife parks and zoos

Job description

Position Title: Membership & Loyalty Strategist
Department: Consumer Engagement/Digital Marketing
Classification: Exempt
Direct Report: Director, Consumer Engagement
Position Summary
We are seeking a customer-centric, data-driven individual who challenges the status quo, delivers measurable results, and brings creative yet disciplined approaches to membership growth. The Membership & Loyalty Strategist will lead the strategy, execution, and growth of Georgia Aquarium's Membership Program. The ideal candidate will have member program experience, along with a natural curiosity and analytical mind. The role will focus on new member acquisition, retention strategy, member communications, and exclusive member engagement events. This individual must combine strong business acumen with analytical rigor, use data to inform decision-making and optimize performance across the full member journey.
Responsibilities:
Membership Strategy & Program Roadmap
  • Define and own the end-to-end membership strategy, including program architecture, member value proposition, tiering, benefits and customer positioning.
  • Determine clear performance targets across all key KPI categories and report on progress with actionable insights.
  • Lead the evolution of the membership pricing model and packaging to better align with consumer behavior and maximize long-term value.
  • Identify and implement new growth levers beyond traditional channels, including partnerships, product innovation, and experience-driven value creation.
  • Define and evolve the Aquarium's loyalty strategy, including engagement frameworks, rewards, recognition programs, and customer retention initiatives.

Data Strategy
  • Serve as the primary owner of membership data, leveraging insights to inform strategy and drive continuous optimization.
  • Collaborate with Data Science and Digital Marketing teams to identify trends, test hypotheses, and uncover new opportunities for growth and efficiency.
  • Manage and optimize CRM and marketing technology platforms to support member acquisition, engagement, retention, and reporting efforts.
  • Develop loyalty and engagement reporting frameworks that track customer behavior across acquisition, visitation, retention, and advocacy stages.
  • Partner with Digital Marketing and Technology teams to develop audience segmentation, automation workflows, and personalized member journeys across email, SMS, website, and other digital channels.
  • Provide regular reporting on sales, retention and visitation metrics to senior management.

Lifecycle Marketing & Personalization
  • Design and implement a comprehensive lifecycle marketing strategy that supports members from acquisition through renewal and advocacy.
  • Advance personalization efforts across communications, offers, and experiences to increase engagement and perceived value.
  • Optimize renewal strategies through targeted messaging, timing, and value reinforcement.
  • Develop segmentation strategies based on behavior, demographics, and engagement patterns.

Membership, Loyalty and Customer Engagement
  • Continuously evolve the membership value proposition, including benefits, experiences, and partnerships, to increase differentiation and loyalty.
  • Develop and manage loyalty initiatives that reward engagement, increase visitation frequency, and strengthen long-term customer relationships.
  • Oversee the development and execution of member-exclusive experiences and events that deepen engagement and brand affinity.
  • Partner with Guest Experience teams to ensure seamless and high-quality onsite membership sales, service, and fulfillment.
  • Act as the voice of the member internally, advocating for enhancements that improve satisfaction and loyalty.
  • Monitor customer feedback and satisfaction metrics to identify opportunities to improve the overall member and guest experience.

Communications and Cross-Functional Collaboration
  • Own the membership communications strategy and calendar across all touchpoints.
  • Champions a customer-centric culture by advocating for initiatives that improve customer satisfaction, loyalty, and lifetime value.
  • Collaborate with Communications team to develop compelling, brand-aligned creative and messaging for acquisition, engagement, and renewal campaigns.
  • Ensure consistency, clarity, and effectiveness of all member communications.
  • Partner with Development team to identify opportunities to deepen member relationships through philanthropic engagement.

Qualifications:
  • 3+ years of experience in marketing, membership, loyalty strategy or a related field.
  • Bachelor's degree in a relevant field (e.g., marketing, communications).
  • Strong business acumen with the ability to connect marketing efforts to financial outcomes.
  • Experience with CRM, and customer data platforms (e.g., Tessitura, Customer.io, Salesforce or similar systems) is highly preferred.
  • Experience with lifecycle marketing, segmentation, and personalization strategies.
  • Excellent communication skills, with the ability to translate data into clear insights and recommendations.
  • Self-starter with a high level of initiative, accountability, and comfort working in a fast-paced environment.
  • Strong collaboration skills and ability to influence cross-functional stakeholders.
  • Proficiency with Microsoft Office Products is required.

Physical Demands & Work Environment:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Commitment:
I commit to Georgia Aquarium, Inc. to be a part of the following:
Mission: Georgia Aquarium is a nonprofit committed to inspiring awareness and preservation of our ocean and Aquatic animals worldwide.
Vision: To be the Premier Aquarium in the World for Science, Entertainment, Education and Conservation.
Values: Respect, Teamwork, Integrity, Innovation, Leadership, Excellence, Appreciation & Inclusion
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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