Vice President, Loyalty Strategy & Competitive Intelligence Lead Shape how loyalty is built, measured, and improved in a fast-moving auto finance business. In this role, your insights will influence ...
New
Vice President, Loyalty Strategy & Competitive Intelligence Lead Shape how loyalty is built, measured, and improved in a fast-moving auto finance business. In this role, your insights will influence ...
New
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
As a Teammate - Endzone & Loyalty, you help create a positive final impression that keeps athletes coming back. Join a team that values connection, service, and winning together. QUALIFICATIONS:
Loyalty information
What is a loyalty job?
Loyalty jobs typically involve positions focused on developing, managing, and enhancing customer loyalty programs for businesses. Professionals in these roles work to engage customers, increase retention rates, and drive repeat business by creating incentives, rewards, and personalized experiences. They may analyze customer data, design marketing campaigns, and collaborate with other departments to ensure loyalty initiatives align with overall business goals. Common job titles in this field include Loyalty Manager, Loyalty Program Coordinator, and Customer Retention Specialist.
What are the key skills and qualifications needed to thrive as a loyalty program manager?
To thrive as a Loyalty Program Manager, you need a solid understanding of marketing principles, data analytics, and customer relationship management, often supported by a degree in marketing or business. Familiarity with CRM systems, loyalty program software, and analytics platforms is essential for tracking and optimizing program performance. Strong communication, project management, and problem-solving skills set top performers apart in this role. These abilities ensure effective program development, drive customer engagement, and contribute to business growth.
What is the difference between Loyalty vs Customer Service Representative?
| Aspect | Loyalty | Customer Service Representative |
|---|---|---|
| Primary Role | Builds customer loyalty through engagement and rewards programs | Assists customers with inquiries, complaints, and product information |
| Required Skills | Customer relationship management, communication, marketing | Communication, problem-solving, product knowledge |
| Work Environment | Marketing, sales, customer retention teams | Call centers, retail, support desks |
| Certifications | Customer loyalty certifications, marketing courses | None typically required, but customer service training beneficial |
While both roles focus on customer interaction, Loyalty specialists concentrate on fostering long-term relationships and engagement strategies, whereas Customer Service Representatives handle day-to-day customer inquiries and issues. Understanding these differences helps in choosing the right career path or job focus within the customer experience industry.
What are some common challenges faced by professionals in loyalty program roles, and how can they be addressed?
Professionals in Loyalty Program roles often face challenges such as keeping members engaged, analyzing large volumes of customer data, and ensuring that rewards remain attractive and relevant. To address these, it's important to regularly review program performance metrics, stay updated on customer preferences, and work closely with marketing, data analytics, and customer service teams. Continuous innovation and leveraging new technologies, such as mobile apps or personalized offers, can also help maintain member interest and program effectiveness.
What are the most commonly searched types of Loyalty jobs in Arizona? The most popular types of Loyalty jobs in Arizona are:
What are popular job titles related to Loyalty jobs in Arizona? For Loyalty jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Loyalty jobs in Arizona look for? The top searched job categories for Loyalty jobs in Arizona are:
Other
Medical, Retirement
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Job description
Vice President, Loyalty Strategy & Competitive Intelligence Lead
Shape how loyalty is built, measured, and improved in a fast-moving auto finance business. In this role, your insights will influence strategy for both end customers and our manufacturer and retailer partners. You will connect customer behavior, competitive signals, and financial outcomes to recommend actions leaders can execute. If you enjoy turning complex data into clear decisions, this is a high-impact opportunity.
As a Vice President, Loyalty Strategy & Competitive Intelligence Lead in Chase Auto Private Label Captive Finance, you own competitive intelligence for loyalty, acquisition, and attrition and lead loyalty initiatives that deliver measurable business outcomes. You will help us and our manufacturer partners understand the competitive landscape and where we can win through targeted experiences, offers, and retailer enablement. You will partner across analytics, finance, marketing, digital product, and operations to build business cases, define success metrics, and track performance. We value clear thinking, strong collaboration, and practical recommendations that improve results.
Job Responsibilities- Lead the development of a loyalty strategy for private label captive finance brands grounded in customer insights and partner objectives
- Analyze internal, third-party, and market data to assess loyalty performance, customer behavior, and offer effectiveness
- Conduct competitive intelligence and competitive analysis to identify trends, gaps, and differentiated opportunities
- Build business cases and cost-benefit analyses, including opportunity sizing, investment needs, risks, and trade-offs
- Develop and maintain executive-ready reporting that tracks initiative performance against defined metrics
- Translate complex analysis into concise recommendations and decisions needed for senior leaders and partners
- Partner with cross-functional teams to implement loyalty initiatives and operationalize measurement plans
- Improve analytics and reporting processes by applying automation and emerging technology capabilities
- Define and track testing approaches to evaluate loyalty actions and inform iterative improvements
- Support partner discussions with insights on positioning, performance, and actionable growth opportunities
- Bachelor's degree
- 7 years of experience in strategy, marketing, consulting, finance, analytics, loyalty, automotive, or related fields
- 3 years of experience using customer, portfolio, market, or performance data to generate insights and recommendations
- 3 years of experience building business cases and conducting cost-benefit analysis tied to financial outcomes
- 3 years of experience performing competitive analysis and translating competitor and market trends into strategic implications
- Experience creating executive-level materials that summarize analysis, recommendations, and actions required
- Experience working with cross-functional stakeholders to define success metrics and drive delivery against them
- Demonstrated experience using automation, analytical tools, or emerging technology to improve insight generation or decision support
- Demonstrated ability to manage multiple priorities and deliver in a fast-paced, ambiguous environment
- Demonstrated ability to lead through influence, including driving alignment and accountability across teams
- Experience developing and implementing initiatives that improve loyalty, retention, engagement, or customer experience
- Experience in captive finance, automotive finance, or partnering directly with automotive manufacturers
- Experience shaping loyalty strategy for both consumer and partner audiences
- Hands-on experience with segmentation, forecasting, propensity modeling, or test-and-learn measurement approaches
- Experience building partner-facing business cases supported by customer insights and financial analysis
- Experience improving digital experiences related to loyalty, targeting, or offer delivery
- Experience with retailer enablement strategies that drive loyalty outcomes at the point of sale
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.
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