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Loyalty Specialist Jobs (NOW HIRING)

Jim Norton Toyota

Loyalty Specialist

Tulsa, OK · On-site

Jim Norton Toyota prides itself on taking care of our customers and is seeking a motivated, high-integrity Loyalty Specialist to help our service customers explore upgrade opportunities using ...

Greenix

Customer Loyalty Specialist

Bountiful, UT · On-site

$50K - $60K/yr

Successful Loyalty Agents determine customer needs and root concerns and provide a white-glove experience resulting in delighting the customer. $50,000.00 - $60,000.00 per year with Paid training ...

Greenix

Customer Loyalty Specialist

Bountiful, UT

$50K - $60K/yr

Successful Loyalty Agents determine customer needs and root concerns and provide a white-glove experience resulting in delighting the customer. $50,000.00 - $60,000.00 per year with Paid training ...

National Debt Relief, LLC.

Client Loyalty Specialist

$18/hr

Overview Due to our continued growth, we are looking for commission-driven, experienced Client Loyalty Specialists (Retention Agents) to join our team! In this role, you will support National Debt ...

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Loyalty Specialist information

See salary details

$20.5K

$53.9K

$97K

How much do loyalty specialist jobs pay per year?

As of Aug 25, 2026, the average yearly pay for loyalty specialist in the United States is $53,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $60,500.00 per year, depending on experience, location, and employer.

What are the main challenges a loyalty specialist faces when managing customer loyalty programs?

One of the main challenges a Loyalty Specialist encounters is ensuring that loyalty programs remain engaging and relevant to a diverse customer base. This often involves analyzing customer data, identifying changing preferences, and collaborating with marketing and IT teams to implement new features or campaigns. Additionally, maintaining clear communication with both customers and internal stakeholders can be complex, especially when program changes are introduced. Staying updated on industry trends and competitor offerings is also crucial to keep the program competitive and valuable.

What are the key skills and qualifications needed to thrive as a loyalty specialist, and why are they important?

To thrive as a Loyalty Specialist, you need a background in customer service, data analysis, and marketing, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM systems, loyalty program platforms, and analytics tools such as Salesforce or Tableau is typically required. Excellent communication, problem-solving abilities, and a customer-centric mindset help you build strong relationships and resolve issues effectively. These skills are crucial for designing engaging loyalty programs, analyzing customer behavior, and fostering long-term customer retention.

What is the difference between Loyalty Specialist vs Customer Service Representative?

AspectLoyalty SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer relations or salesHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, call centers, or retail environments focused on loyalty programsCall centers, retail stores, or service desks handling customer inquiries
Employer & Industry UsageRetail, hospitality, banking, and telecom industries focusing on customer retentionBroadly used across industries for general customer support

The main difference is that Loyalty Specialists focus on managing and enhancing customer loyalty programs, while Customer Service Representatives handle general customer inquiries and support. Loyalty Specialists work specifically to retain customers through targeted programs, whereas Customer Service Representatives address a wider range of customer needs.

What does a loyalty specialist do?

A loyalty specialist manages customer loyalty programs to increase retention and engagement. They analyze customer data, develop reward strategies, and communicate program benefits, often using CRM tools. Strong communication skills and knowledge of marketing are essential for this role.

What job categories do people searching Loyalty Specialist jobs look for?

The top searched job categories for Loyalty Specialist jobs are:

Loyalty Specialist jobs near you
Infographic showing various Loyalty Specialist job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,925 per year, or $25.9 per hour.

Loyalty Specialist

Cancer Treatment Centers of America

Newnan, GA • On-site

Full-time

Posted 8 days ago

Job description

Loyalty Specialist

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope's uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Job Summary

The Specialist, Cancer Fighters, is instrumental in implementing and executing national strategies aimed at enhancing the in-hospital experience at the main campus and clinics of City of Hope. This role focuses on key performance indicators, including enrollment, engagement, and influencing referrals within the Cancer Fighters Program, which provides vital peer-to-peer support throughout the cancer journey-from diagnosis to survivorship. Key responsibilities include supporting the execution of national initiatives at the regional level to drive interest and deliver significant value to patients. The Specialist works closely with the Cancer Fighters team to enhance the in-hospital experience, fostering connections among members and promoting resources. By actively engaging with patients and staff, the Specialist contributes to achieving key performance indicators, improving patient satisfaction scores, and increasing referrals. This role is essential in ensuring that the Cancer Fighters Program effectively supports patients and caregivers during their journey.

Job Qualifications

  • Education: Bachelor's Degree

  • Experience: 1-3 years relevant experience

  • Preferred Education: Customer Service or Hospitality, Marketing, Business Administration, Communications, or related field

  • Preferred Experience: Customer service, hospitality, marketing, communications, business administration, patient engagement, event coordination, or related experience preferred.

City of Hope is an equal opportunity employer.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

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