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Loyalty Jobs (NOW HIRING)

Principle Auto

Loyalty Team Member

San Antonio, TX

$11 - $14.25/hr

* Principle Automotive - Volvo Cars San Antonio Loyalty Tema Member Who You Are Principle Auto is looking for an exceptional Loyalty Team Member to join our rapidly growing dealerships. You are highly ...

PGA TOUR Superstore

Sr. Manager, Loyalty

Center, GA

$110K - $145K/yr

Position Summary The Sr. Manager of Loyalty will play a key role in shaping how our customers engage with our brand across digital and physical channels. This role will lead the evolution of our ...

subway

Sr. Manager, Loyalty

Miami, FL · On-site

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic brands? Why Join Subway? At Subway, we are not standing still. We are building. This is a business ...

PGA TOUR Superstore

Sr. Manager, Loyalty

Roswell, GA · On-site

$116K - $153K/yr

Position Summary The Sr. Manager of Loyalty will play a key role in shaping how our customers engage with our brand across digital and physical channels. This role will lead the evolution of our ...

Utah Mammoth

Loyalty Program Manager

Sandy, UT

This person will manage loyalty like a product by owning the roadmap, requirements, prioritization, and ongoing optimization in close partnership with digital, app, CRM, ticketing, partnerships ...

New

Utah Mammoth

Loyalty Program Manager

Sandy, UT · On-site

This person will manage loyalty like a product by owning the roadmap, requirements, prioritization, and ongoing optimization in close partnership with digital, app, CRM, ticketing, partnerships ...

New

Omni Hotels & Resorts

Loyalty Ambassador

Dallas, TX · On-site

Conduct Loyalty Program training with other Front Office and hotel associates. * Conduct monthly Loyalty meetings with relevant hotel associates. * Promote the Select Guest program to guests that are ...

subway

Sr. Manager, Loyalty

Miami, FL · On-site

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic brands? Why Join Subway? At Subway, we are not standing still. We are building. This is a business ...

subway

Sr. Manager, Loyalty

Miami, FL · On-site

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic brands? Why Join Subway? At Subway, we are not standing still. We are building. This is a business ...

Wise Auto Group

Owner Loyalty Manager

Vacaville, CA · On-site

The Nissan Owner Loyalty Manager is responsible for developing and executing strategies that increase customer retention, repeat vehicle purchases, and overall owner satisfaction for the Nissan brand.

Par Pacific

Loyalty & Promotions Analyst

Houston, TX · On-site

Loyalty & Promotions Analyst at a Growth-Oriented Energy Company * We offer a competitive salary and comprehensive benefits package * Creating loyalty and digital brand presence for Par Pacific ...

KOHLS

Director, Loyalty (Hybrid)

Menomonee Falls, WI

Develop strategy and the overall perspective on what loyalty means to the Kohl's customer and influence the program hierarchy to promote and reward customer behaviors * Establish the member growth ...

subway

Sr. Manager, Loyalty

Miami, FL · On-site

$60K - $70K/yr

Sr Manager, Loyalty - Miami, FL Ready to build what's next with one of the world's most iconic brands? Why Join Subway? At Subway, we are not standing still. We are building. This is a business ...

Volvo of San Antonio

Loyalty Team Member

San Antonio, TX · On-site

$11 - $14.25/hr

Principle Automotive - Volvo Cars San Antonio Loyalty Tema Member Who You Are Principle Auto is looking for an exceptional Loyalty Team Member to join our rapidly growing dealerships. Youare highly ...

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Loyalty information

What are loyalty jobs?

Loyalty jobs typically involve positions focused on developing, managing, and enhancing customer loyalty programs for businesses. Professionals in these roles work to engage customers, increase retention rates, and drive repeat business by creating incentives, rewards, and personalized experiences. They may analyze customer data, design marketing campaigns, and collaborate with other departments to ensure loyalty initiatives align with overall business goals. Common job titles in this field include Loyalty Manager, Loyalty Program Coordinator, and Customer Retention Specialist.

What are the key skills and qualifications needed to thrive as a Loyalty Program Manager, and why are they important?

To thrive as a Loyalty Program Manager, you need a solid understanding of marketing principles, data analytics, and customer relationship management, often supported by a degree in marketing or business. Familiarity with CRM systems, loyalty program software, and analytics platforms is essential for tracking and optimizing program performance. Strong communication, project management, and problem-solving skills set top performers apart in this role. These abilities ensure effective program development, drive customer engagement, and contribute to business growth.

What is the difference between Loyalty vs Customer Service Representative?

AspectLoyaltyCustomer Service Representative
Primary RoleBuilds customer loyalty through engagement and rewards programsAssists customers with inquiries, complaints, and product information
Required SkillsCustomer relationship management, communication, marketingCommunication, problem-solving, product knowledge
Work EnvironmentMarketing, sales, customer retention teamsCall centers, retail, support desks
CertificationsCustomer loyalty certifications, marketing coursesNone typically required, but customer service training beneficial

While both roles focus on customer interaction, Loyalty specialists concentrate on fostering long-term relationships and engagement strategies, whereas Customer Service Representatives handle day-to-day customer inquiries and issues. Understanding these differences helps in choosing the right career path or job focus within the customer experience industry.

What are some common challenges faced by professionals in Loyalty Program roles, and how can they be addressed?

Professionals in Loyalty Program roles often face challenges such as keeping members engaged, analyzing large volumes of customer data, and ensuring that rewards remain attractive and relevant. To address these, it's important to regularly review program performance metrics, stay updated on customer preferences, and work closely with marketing, data analytics, and customer service teams. Continuous innovation and leveraging new technologies, such as mobile apps or personalized offers, can also help maintain member interest and program effectiveness.
More about Loyalty jobs
What cities are hiring for Loyalty jobs? Cities with the most Loyalty job openings:
What are the most commonly searched types of Loyalty jobs? The most popular types of Loyalty jobs are:
What states have the most Loyalty jobs? States with the most job openings for Loyalty jobs include:
What job categories do people searching Loyalty jobs look for? The top searched job categories for Loyalty jobs are:
Loyalty jobs near you
Infographic showing various Loyalty job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 61% Full Time, 29% Part Time, 1% Temporary, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Senior Manager, Loyalty

Senior Manager, Loyalty

Tillamook County Creamery Association

Portland, OR • On-site

Full-time

Posted 7 days ago

Job description

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we're not stopping there. We're loading up for our best years to come and want you to join us.
As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We're looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day.
What you will do:
The Sr. Manager, Loyalty is a critical leader on the Tillamook Brand Marketing team, responsible for shaping and delivering a differentiated, brand-led loyalty ecosystem that deepens emotional connection, builds fan devotion, and drives retention and lifetime value.
This role goes beyond traditional transactional programs-defining how Tillamook engages, recognizes, and rewards consumers across the full experience, including the Creamery, mobile app, email, digital platforms, and Consumer Relations. As a builder of an emerging capability, this leader brings structure to ambiguity-establishing strategy, defining operating approaches, and aligning cross-functional partners across Marketing, Martech, and DTC to deliver against a clear vision and roadmap.
Operating with a high degree of autonomy, the Sr. Manager leads both strategy and execution, influences product and channel direction, and makes critical tradeoff decisions to ensure loyalty is effectively embedded across the organization, driving measurable impact on both business performance and key brand health metrics.
Here's a day in the life:
LOYALTY
  • Own, evolve and lead execution of the vision and roadmap for Tillamook's loyalty ecosystem, focused on building long-term consumer relationships, emotional connection, and repeat engagement through brand-led, experiential programming, beyond transactional incentives.
  • Drive recruitment, retention, and fan devotion by developing consumer-centric programs and leading activation across key touchpoints, including email, Creamery/DTC, mobile app, web, social, and consumer relations
  • Ensure excellence in loyalty execution across channels, including campaign development, launch planning, and ongoing optimization
  • Own performance against key loyalty and brand health metrics, including engagement, recommend, trust, retention, repeat rate, and consumer lifetime value
  • Manage annual budgets across loyalty, email marketing, and Consumer Relations (CTLC)
  • Set priorities and make tradeoff decisions across loyalty initiatives, balancing competing priorities, resource constraints, and enterprise needs to create clarity and forward momentum in an evolving, cross-functional environment
  • Define and evolve ways of working, operating cadence, and decision frameworks across cross-functional teams to ensure clarity, speed, and accountability in execution

INTEGRATED MARKETING
  • Serve as the loyalty lead within integrated marketing planning, embedding consumer-led insights, strategy, and program ideas into seasonal and annual planning and identifying opportunities to deepening brand connection and first-party data capture
  • Lead cross-functional alignment and execution of integrated loyalty plans, working with Brand, Martech, DTC, Category, agencies, and marketing leadership to deliver against shared plans and priorities
  • Influence channel strategies and integration, building strong cross-functional relationships to ensure loyalty is consistently embedded across key touchpoints
  • Provide strategic direction for Email and CTLC through team leaders, guiding lifecycle strategy, campaign development, and program execution in alignment with loyalty and integrated marketing priorities

CRM AND FIRST PARTY DATA
  • Define and evolve the CRM and first-party data strategy as a core enabler of loyalty, driving growth in data capture, audience understanding, and lifecycle engagement
  • Partner with Marketing Technology to activate data and platforms, delivering personalization, segmentation, and test-and-learn strategies across email, CTLC, and loyalty initiatives
  • Integrate CRM and first-party data into loyalty programs and marketing initiatives, ensuring strategies are effectively operationalized and delivered across the end-to-end consumer journey
  • Drive data-informed optimization, leveraging insights from loyalty programs, email, Consumer Relations and other channels to continuously refine campaigns, programs, and lifecycle performance
  • Partner with Consumer Insights to translate insights into action, applying learnings on behaviors, motivations, and pathways to loyalty into strategies that grow and engage high-value audiences

PEOPLE LEADERSHIP
  • Lead and develop Email and Consumer Relations (CTLC) teams, building strategic capability and performance
  • Coach and develop team leaders, setting clear expectations, driving stronger outcomes, and helping them translate insights into actions that elevate strategic thinking and impact across marketing and loyalty initiatives
  • Set clear direction and accountability for outputs, ensuring team performance translates into high-quality delivery against loyalty roadmap and marketing priorities. Hold team leaders accountable for outcomes, quality of work, and pace of delivery.
  • Elevate Consumer Relations beyond traditional service, achieving high standards for SLA's while also driving emotionally connected, brand-building experiences

AGENCY MANAGEMENT
  • Directly and indirectly manage agency partners (email, digital), setting clear direction and holding teams accountable for high-quality execution
  • Drive execution with agencies and internal teams on key initiatives, elevating channel performance and output
  • Define scope and requirements for loyalty and lifecycle programs, ensuring deliverables drive engagement and performance against key KPIs
  • Guide agency performance and investment, including scopes of work, budgets, and cross-functional alignment

CONSUMER TRENDS, ANALYTICS AND INSIGHTS
  • Stay current on consumer trends, insights, and behaviors, applying learnings to inform loyalty program development, and integrated marketing efforts
  • Partner with Consumer Insights (CMI) to define measurement frameworks and learning agendas, ensuring insights are translated into actionable plans that drive engagement, retention, and brand affinity
  • Guide development of analytics and crate loyalty reporting, connecting insights across the lifecycle to inform decisions and improve performance
  • Translate insights into action, identifying opportunities and driving optimizations that strengthen loyalty outcomes and marketing effectiveness

Knowledge, skills, and abilities:
EDUCATION: Bachelor's degree in marketing, communications, or related field required
EXPERIENCE:
  • 7+ years in marketing, loyalty, CRM, or consumer lifecycle/retention, with direct ownership of loyalty or lifecycle programs
  • 3-5 years of people leadership, including managing direct reports and leading cross-functional teams
  • Proven ability to translate brand and consumer insights into differentiated, high-impact loyalty or engagement strategies
  • Deep understanding of CRM, lifecycle marketing, and cross-channel engagement (email, mobile, web)
  • Experience partnering with product and/or marketing technology teams to define strategy and requirements (not hands-on technical execution)
  • Track record of building or evolving programs/capabilities that require cross-functional alignment, new processes, and behavior change
  • Experience introducing new approaches that drive measurable business impact
  • Food/CPG industry experience a plus
  • Willingness to travel periodically and support occasional off-hours needs
  • Strong ownership mindset with ability to balance strategic leadership and hands-on execution
  • Ability to translate analytics and consumer insights into actionable strategies and measurable outcomes
  • Working knowledge of CDPs and marketing ecosystem tools (ESP, analytics, CMS, etc.)
  • Excellent communication and influence skills across diverse cross-functional partners
  • Ability to lead through ambiguity, drive alignment, and make clear tradeoff decisions
  • Strong problem-solving, judgment, and conflict resolution skills
  • Highly organized with strong attention to detail; able to manage multiple priorities under pressure
  • Proficient in core business tools (e.g., Microsoft Office); familiarity with digital marketing platforms a plus

Industry leading benefit and reward programs:
We offer outstanding benefits to our employees. For more information, please visit the careers page: www.tillamook.com/careers.
We are committed to creating a culture of inclusion where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. We are seeking talent from a wide range of diversity, perspectives, and backgrounds to join our exceptional organization and help us build our future.
Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO
TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law.
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