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Lock Desk Manager Jobs (NOW HIRING)

Risewell Homes

Lock Desk & Pricing Analyst

Englewood, CO · On-site

$62K - $72K/yr

Lock Desk management and sales support. * Update and import rates into Optimal Blue * Support updates in Optimal Blue * Support mortgage loan sale process. * Assist in the audit of the hedge model ...

Huntington

Lock Desk Specialist

Columbus, OH · Hybrid

A Lock Desk Specialist will review/process work items and re-price as applicable ... S/he is accountable for achieving the pricing benchmark as established by management and will work ...

Bayview Asset Management

LOCK DESK SPECIALIST

Denver, CO · On-site

$45K - $60K/yr

Founded in 1993, Bayview Asset Management is an investment management firm focused on investments ... The Lock Desk Specialist will execute Bayview's pricing strategies. You will be required to follow ...

AD Mortgage

Lock Desk Specialist

Troy, MI

About this opportunity The Lock Desk Specialist is responsible for managing the daily interest rate lock process for all mortgage loan channels (e.g., Retail, Correspondent, Wholesale). This role ...

Huntington

Lock Desk Specialist

Detroit, MI · Hybrid

A Lock Desk Specialist will review/process work items and re-price as applicable ... S/he is accountable for achieving the pricing benchmark as established by management and will work ...

Huntington

Lock Desk Specialist

Dallas, TX · Hybrid

A Lock Desk Specialist will review/process work items and re-price as applicable ... S/he is accountable for achieving the pricing benchmark as established by management and will work ...

Bayview Asset Management

LOCK DESK SPECIALIST

Denver, CO · Hybrid

$45K - $60K/yr

Founded in 1993, Bayview Asset Management is an investment management firm focused on investments ... The Lock Desk Specialist will execute Bayview's pricing strategies. You will be required to follow ...

Huntington

Lock Desk Specialist

Youngstown, OH · Hybrid

A Lock Desk Specialist will review/process work items and re-price as applicable ... S/he is accountable for achieving the pricing benchmark as established by management and will work ...

Huntington

Lock Desk Specialist

Detroit, MI · Hybrid

A Lock Desk Specialist will review/process work items and re-price as applicable ... S/he is accountable for achieving the pricing benchmark as established by management and will work ...

Huntington

Lock Desk Specialist

Tupelo, MS · Hybrid

A Lock Desk Specialist will review/process work items and re-price as applicable ... S/he is accountable for achieving the pricing benchmark as established by management and will work ...

Huntington

Lock Desk Specialist

Columbus, OH · Hybrid

A Lock Desk Specialist will review/process work items and re-price as applicable ... S/he is accountable for achieving the pricing benchmark as established by management and will work ...

Huntington

Lock Desk Specialist

Columbus, OH · Hybrid

A Lock Desk Specialist will review/process work items and re-price as applicable ... S/he is accountable for achieving the pricing benchmark as established by management and will work ...

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Lock Desk Manager information

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$29K

$104.6K

$118K

How much do lock desk manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for lock desk manager in the United States is $104,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a Lock Desk Manager?

A Lock Desk Manager is a professional in the mortgage industry responsible for overseeing the lock desk, which handles the rate-lock process for loans. They manage interest rate locks, ensuring compliance with lender guidelines, and work closely with loan officers and secondary marketing teams. Their role is crucial in protecting both lenders and borrowers from market fluctuations by securing interest rates during the mortgage process. Additionally, Lock Desk Managers maintain policies, resolve lock-related issues, and monitor pipeline management to optimize profitability and customer satisfaction.

What is the difference between Lock Desk Manager vs Loan Processor?

AspectLock Desk ManagerLoan Processor
Primary RoleOversees lock commitments, manages rate locks, and coordinates with lenders and borrowersPrepares and processes loan documentation, verifies borrower information, and ensures loan files are complete
CertificationsTypically requires mortgage licensing, knowledge of lock policiesOften requires mortgage licensing, loan processing certifications
Work EnvironmentOffice-based, mortgage or financial institution settingOffice-based, mortgage or lending company setting
Employer & IndustryMortgage lenders, banks, financial institutionsMortgage lenders, banks, financial institutions

While both roles operate within the mortgage industry, the Lock Desk Manager focuses on managing rate locks and lock commitments, ensuring favorable terms for the lender. The Loan Processor handles the preparation and verification of loan documents. Understanding these differences helps candidates choose the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a Lock Desk Manager, and why are they important?

To thrive as a Lock Desk Manager, you need a deep understanding of mortgage loan processes, secondary marketing, and interest rate management, often backed by experience in mortgage operations or finance. Familiarity with loan origination systems (LOS), pricing engines, and compliance tools is typically required, as well as proficiency with Excel and data analysis software. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for handling complex rate lock requests and collaborating with internal teams. These skills ensure accurate lock processing, regulatory compliance, and optimized pricing, which are vital for minimizing risk and maximizing profitability in mortgage lending.

What are some common challenges faced by Lock Desk Managers, and how can they be addressed?

Lock Desk Managers often encounter challenges such as managing high volumes of rate lock requests during peak market activity, ensuring compliance with constantly changing lending regulations, and minimizing errors in lock confirmations. To address these issues, it's important to develop strong organizational skills, stay updated with industry changes, and foster clear communication with loan officers and secondary marketing teams. Many organizations also invest in lock desk software and regular training to help managers maintain accuracy and efficiency.
More about Lock Desk Manager jobs
What cities are hiring for Lock Desk Manager jobs? Cities with the most Lock Desk Manager job openings:
What are the most commonly searched types of Lock Desk jobs? The most popular types of Lock Desk jobs are:
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Lock Desk Manager jobs near you
Infographic showing various Lock Desk Manager job openings in the United States as of June 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $104,575 per year, or $50.3 per hour.
Lock Desk Specialist

Lock Desk Specialist

V.I.P. Mortgage Inc.

Scottsdale, AZ • On-site

$28.84/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Summary:
The Mortgage Lock Desk Specialist at V.I.P. Mortgage, Inc. is responsible for the accurate and timely processing of lock-related requests submitted by Loan Officers and TPO originators. This role is execution-focused and volume-driven, with an emphasis on service levels, accuracy, and adherence to pricing and lock policies.
The Lock Desk Specialist plays a critical role in ensuring smooth loan origination workflows by processing tickets efficiently and consistently within established guidelines.
Essential Job Functions:
Lock Desk Operations
  • Process lock, extension, renegotiation, relock, and cancellation requests in Encompass
  • Review requests for completeness, accuracy, and compliance with pricing and lock policies
  • Utilize Optimal Blue to validate pricing, lock terms, and eligibility
  • Communicate clearly with Loan Officers, Account Executives, and Operations teams regarding lock status, corrections, or issues
  • Maintain service level standards for ticket turnaround times
  • Collaborate with Secondary team on loan-level data reconciliation
  • Assist with ad hoc projects and responsibilities as directed by Lock Desk Manager

Ticket & Workflow Management
  • Monitor lock desk queues and prioritize tickets based on urgency and established SLAs, generally within 1-2 hours of the request
  • Maintain responsibility for approximately 20-25% of total lock desk tickets, with a representative mix of both routine and complex requests
  • Ensure all lock actions are properly documented in Encompass
  • Escalate pricing discrepancies, system issues, or policy exceptions as appropriate
  • Assist in maintaining clean pipelines and minimizing rework or corrections

Quality & Compliance Support
  • Follow established lock desk policies, procedures, and controls
  • Assist with audits, post-lock reviews, and quality checks as requested
  • Identify recurring issues and communicate trends or concerns to management

  • Other duties as assigned by management

Qualifications:
  • High School diploma or GED, required.
  • 1-3 years of mortgage experience, preferably in Lock Desk, Secondary, or Operations
  • Working knowledge of mortgage rate locks, extensions, and pricing concepts
  • Experience using Encompass LOS and Optimal Blue
  • High attention to detail and accuracy
  • Strong time management and organizational skills
  • Ability to work efficiently in a high-volume, ticket-driven environment
  • Clear written and verbal communication skills

Work Environment:
  • Office Setting
  • Hybrid
  • Shift time of 9am-6pm PST

Physical Demands:
  • Dexterity of hands to operate a computer keyboard.
  • Reaching overhead above the shoulders and horizontally bending at the waist, climbing, kneeling, and stooping for installation of hardware and more.
  • Hearing and speaking to communicate and provide information to others.
  • Prolonged periods sitting at a desk and working on a computer.

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