1

Home Based Lock Desk Jobs (NOW HIRING)

Monitor lock desk queues and prioritize tickets based on urgency and established SLAs, generally within 1-2 hours of the request * Maintain responsibility for approximately 20-25% of total lock desk ...

Monitor lock desk queues and prioritize tickets based on urgency and established SLAs, generally within 1-2 hours of the request * Maintain responsibility for approximately 20-25% of total lock desk ...

A Lock Desk Specialist will review/process work items and re-price as applicable. S/he is ... We're combining the best of both worlds: in-office and work from home. Our approach enables our ...

A Lock Desk Specialist will review/process work items and re-price as applicable. S/he is ... We're combining the best of both worlds: in-office and work from home. Our approach enables our ...

A Lock Desk Specialist will review/process work items and re-price as applicable. S/he is ... We're combining the best of both worlds: in-office and work from home. Our approach enables our ...

A Lock Desk Specialist will review/process work items and re-price as applicable. S/he is ... We're combining the best of both worlds: in-office and work from home. Our approach enables our ...

A Lock Desk Specialist will review/process work items and re-price as applicable. S/he is ... We're combining the best of both worlds: in-office and work from home. Our approach enables our ...

A Lock Desk Specialist will review/process work items and re-price as applicable. S/he is ... We're combining the best of both worlds: in-office and work from home. Our approach enables our ...

About this opportunity The Lock Desk Specialist is responsible for managing the daily interest rate ... This is a full-time, office-based position in a modern, cozy environment in our Troy, MI office.

A Lock Desk Specialist will review/process work items and re-price as applicable. S/he is ... We're combining the best of both worlds: in-office and work from home. Our approach enables our ...

A Lock Desk Specialist will review/process work items and re-price as applicable. S/he is ... We're combining the best of both worlds: in-office and work from home. Our approach enables our ...

A Lock Desk Specialist will review/process work items and re-price as applicable. S/he is ... We're combining the best of both worlds: in-office and work from home. Our approach enables our ...

A Lock Desk Specialist will review/process work items and re-price as applicable. S/he is ... We're combining the best of both worlds: in-office and work from home. Our approach enables our ...

LOCK DESK SPECIALIST

Denver, CO · On-site

$45K - $60K/yr

The Lock Desk Specialist will execute Bayview's pricing strategies. You will be required to follow ... This is a hybrid role (3 days per week) based in Bayview's Denver office or can be fully remote.

next page

Showing results 1-20

Home Based Lock Desk information

What cities are hiring for Home Based Lock Desk jobs? Cities with the most Home Based Lock Desk job openings:
What are the most commonly searched types of Lock Desk jobs? The most popular types of Lock Desk jobs are:
What states have the most Home Based Lock Desk jobs? States with the most job openings for Home Based Lock Desk jobs include:
Lock Desk Specialist

Lock Desk Specialist

V.I.P. Mortgage Inc.

Scottsdale, AZ • Remote

$28.84/hr

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Summary:

The Mortgage Lock Desk Specialist at V.I.P. Mortgage, Inc. is responsible for the accurate and timely processing of lock-related requests submitted by Loan Officers and TPO originators. This role is execution-focused and volume-driven, with an emphasis on service levels, accuracy, and adherence to pricing and lock policies.

The Lock Desk Specialist plays a critical role in ensuring smooth loan origination workflows by processing tickets efficiently and consistently within established guidelines.

Essential Job Functions:

Lock Desk Operations

  • Process lock, extension, renegotiation, relock, and cancellation requests in Encompass
  • Review requests for completeness, accuracy, and compliance with pricing and lock policies
  • Utilize Optimal Blue to validate pricing, lock terms, and eligibility
  • Communicate clearly with Loan Officers, Account Executives, and Operations teams regarding lock status, corrections, or issues
  • Maintain service level standards for ticket turnaround times
  • Collaborate with Secondary team on loan-level data reconciliation
  • Assist with ad hoc projects and responsibilities as directed by Lock Desk Manager

Ticket & Workflow Management

  • Monitor lock desk queues and prioritize tickets based on urgency and established SLAs, generally within 1-2 hours of the request
  • Maintain responsibility for approximately 20–25% of total lock desk tickets, with a representative mix of both routine and complex requests
  • Ensure all lock actions are properly documented in Encompass
  • Escalate pricing discrepancies, system issues, or policy exceptions as appropriate
  • Assist in maintaining clean pipelines and minimizing rework or corrections

Quality & Compliance Support

  • Follow established lock desk policies, procedures, and controls
  • Assist with audits, post-lock reviews, and quality checks as requested
  • Identify recurring issues and communicate trends or concerns to management
  • Other duties as assigned by management

Qualifications:

  • High School diploma or GED, required.
  • 1–3 years of mortgage experience, preferably in Lock Desk, Secondary, or Operations
  • Working knowledge of mortgage rate locks, extensions, and pricing concepts
  • Experience using Encompass LOS and Optimal Blue
  • High attention to detail and accuracy
  • Strong time management and organizational skills
  • Ability to work efficiently in a high-volume, ticket-driven environment
  • Clear written and verbal communication skills

Work Environment:

  • Office Setting
  • Hybrid
  • Shift time of 9am-6pm PST

Physical Demands:

  • Dexterity of hands to operate a computer keyboard.
  • Reaching overhead above the shoulders and horizontally bending at the waist, climbing, kneeling, and stooping for installation of hardware and more.
  • Hearing and speaking to communicate and provide information to others.
  • Prolonged periods sitting at a desk and working on a computer.