Job Title:ย Business Support Analyst
Job Location:ย Glen Allen, VA 23059
Job Duration:ย 6ย Months+ Extension
Schedule:ย Monday thru Friday, 08:00 AM โ 05:00 PM
In-Office:ย 4 days/week
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Description:- We are seeking a detail-oriented and reliable temporary contractor to support the Mortgage operations of the Retail and Correspondent Desk.
- This role will collaborate closely with Loan Officers, Lenders, and other internal departments and individuals to ensure the accurate and timely maintenance of customer loan data.
- The ideal candidate will bring a foundational understanding of mortgage operations, strong analytical and mathematical abilities, and a commitment to operational excellence.
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Key Responsibilities:- Process loan updates and lock changes in alignment with established pricing and eligibility guidelines.
- Assist in the testing, validation, and documentation of updates to pricing and eligibility rules.
- Support reporting, tracking, and audit activities to promote transparency, accuracy, and compliance across Lock Desk operations.
- Communicate effectively with internal partners to resolve issues and ensure smooth loan pipeline management.
Required Skills & Experience:- Aboveโaverage mathematical skills, including the ability to accurately work with fractions, percentages, and basic calculations essential to pricing and lock scenarios.
- Proficiency in Microsoft Office Suite, with strong capabilities in Excel.
- Prior experience in the mortgage industry was preferred.
- Excellent written and verbal communication skills.
- Exceptional organizational and timeโmanagement skills with the ability to prioritize and manage multiple tasks simultaneously.
- Strong analytical thinking, attention to detail, and problemโsolving abilities.
- Demonstrated commitment to highโquality customer service in a fastโpaced environment.
- Ability to work collaboratively with crossโfunctional teams.
- Accurate and efficient data entry skills.
- Experience with Empower, Encompass, or PollyEx is a plus.