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Folio Jobs (NOW HIRING)

EBSCO

Customer Account Specialist, FOLIO

$80K - $115K/yr

Your Opportunity The FOLIO Customer Account Specialist (CAS) will manage a specific group of customers and act as the primary customer support, success, and relationship manager for FOLIO customers.

EBSCO

Customer Account Specialist, FOLIO

$80K - $115K/yr

Your Opportunity The FOLIO Customer Account Specialist (CAS) will manage a specific group of customers and act as the primary customer support, success, and relationship manager for FOLIO customers.

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How much do folio jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for folio in the United States is $21.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $29.57 per hour, depending on experience, location, and employer.

What is a folio?

Folio jobs typically refer to roles associated with managing, curating, or developing collections of works, such as portfolios in the art, publishing, finance, or academic industries. People in these positions may organize and present works for exhibitions, maintain investment portfolios, or oversee digital collections. Folio jobs require attention to detail, organizational skills, and expertise in the relevant field. The specific duties and requirements can vary greatly depending on the industry and the nature of the folio being managed.

What are the key skills and qualifications needed to thrive as a folio manager, and why are they important?

To thrive as a Folio Manager, you need strong analytical skills, financial acumen, and a solid educational background in finance or a related field. Familiarity with portfolio management software, investment analysis tools, and relevant certifications like CFA are typically required. Excellent communication, attention to detail, and decision-making abilities help distinguish top performers in this role. These skills ensure effective portfolio oversight, risk management, and successful achievement of clients' financial objectives.

What are some common challenges faced by professionals managing investment folios, and how can they be addressed?

Professionals managing investment folios often face challenges such as staying updated with market trends, balancing risk versus return, and meeting client expectations for portfolio performance. Addressing these issues requires ongoing market research, strong analytical skills, and effective communication with clients regarding investment strategies and market fluctuations. Collaboration with research analysts and compliance teams is also crucial to ensure that investment decisions adhere to regulatory standards and align with clients’ financial goals.

What is the difference between Folio vs Photographer?

AspectFolioPhotographer
CredentialsPortfolio management, digital skillsPhotography skills, camera proficiency
Work EnvironmentOnline platforms, studiosOn-location, studio, events
Industry UsageUsed by photographers to showcase work, by clients to reviewProfessionally captures images for clients, events, or personal projects

While a Folio is a digital or physical collection of work used to showcase a photographer's skills, a Photographer is a professional who creates images. The Folio is a tool for photographers to present their work, whereas the Photographer is the individual performing the photography services. Both are integral in the photography industry, with the Folio serving as a portfolio to attract clients and demonstrate expertise.

More about Folio jobs

What states have the most Folio jobs?

States with the most job openings for Folio jobs include:

What job categories do people searching Folio jobs look for?

The top searched job categories for Folio jobs are:

Folio jobs near you
Infographic showing various Folio job openings in the United States as of August 2026, with employment types broken down into 39% Full Time, 60% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,189 per year, or $21.2 per hour.

Customer Account Specialist, FOLIO

EBSCO

Remote

$80K - $115K/yr

Full-time

Re-posted 8 days ago

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information - when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.
Your Opportunity
The FOLIO Customer Account Specialist (CAS) will manage a specific group of customers and act as the primary customer support, success, and relationship manager for FOLIO customers. This position will handle all EBSCO related business with specific focus on FOLIO. The FOLIO CAS will work internally with the FOLIO PM, Development, Hosting, and Implementation teams to understand customer needs, gain technical insight in order to provide support, and better understand FOLIO solutions.
What You'll Do
  • Monitor all casework on behalf of a specific group of customers and ensure SLA compliance by diagnosing problems, identifying solutions, and driving issues to timely resolutions.
  • Perform proactive service meetings with customers to prepare them for upcoming FOLIO releases and to provide status updates on support cases, Service Issues, and Enhancement Requests.
  • Collaborate with other internal organizations to communicate, prioritize, and advocate on behalf of customers.
  • Develop and deliver internal training to both Support and Training teams on FOLIO capabilities and maintain FOLIO internal documentation (FAQs).
  • Refine the service delivery model to our FOLIO customers based on revisions to the product, customer expectations, or to improve current service delivery methods on a continuous basis.
  • Evaluate multiple competing factors to form sound judgments and recommendations that balance current and anticipated business needs.
  • Communicate and present library and technical concepts to non-technical professionals.
  • Adjust quickly and effectively to changing priorities and conditions of varied complexity.

Your Team
Global Customer Satisfaction enjoys the flexibility and greater work life balance that working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a FOLIO Customer Account Specialist and your continued development and career growth at EIS.
About You
  • 5+ years in ILS Management/Implementation or Library experience
  • Willingness to submit to and clear a Public Trust background check

What sets you apart
  • Technical knowledge of EBSCO products and API services
  • Master's degree in Library Science or Information Systems, with experience as a systems librarian, data scientist, or similar role.
  • Current Public Trust Background Check

Pay Range
USD $80,985.00 - USD $115,690.00 /Yr.

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