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Lobby Concierge Jobs (NOW HIRING)

Sardi's Pollo A La Brasa

Lobby Ambassadors

Bowie, MD · On-site

We're Hiring Lobby Ambassadors! As a Lobby Ambassador for Sardi's, you will be expected to maintain a professional and friendly atmosphere for our guests. You will be the person with whom our ...

Sardi's Pollo A La Brasa

Lobby Ambassadors

Laurel, MD · On-site

As a Lobby Ambassador for Sardi's, you will be expected to maintain a professional and friendly atmosphere for our guests. You will be the person with whom our customers have the most contact with ...

Sardi's Pollo A La Brasa

Lobby Ambassadors

Laurel, MD · On-site

We're Hiring Lobby Ambassadors! As a Lobby Ambassador for Sardi's, you will be expected to maintain a professional and friendly atmosphere for our guests. You will be the person with whom our ...

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How much do lobby concierge jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for lobby concierge in the United States is $20.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What is a lobby concierge?

Lobby concierges are hospitality professionals who assist guests and visitors in the lobby area of hotels, office buildings, or residential complexes. Their responsibilities often include greeting guests, providing information about the property and local area, handling reservations or appointments, and coordinating services like transportation or luggage assistance. They serve as the first point of contact and play a key role in creating a positive impression for visitors. Strong communication and problem-solving skills are essential for this role. Lobby concierges help ensure a smooth and welcoming experience for everyone who enters the building.

Is lobby concierge an entry level job?

Lobby concierge positions are often considered entry-level roles that typically require good communication skills, customer service experience, and a professional appearance. Many employers provide on-the-job training, and some roles may require a high school diploma or equivalent. Advancement opportunities can lead to supervisory or specialized positions within hospitality or property management.

Do lobby concierges make good money?

Lobby concierges typically earn an hourly wage that varies by location and experience, with median salaries around $12 to $20 per hour. Experienced concierges or those working in luxury hotels can earn higher wages and may receive tips, increasing overall income. Compensation often depends on the employer, hours worked, and additional benefits offered.

How does a lobby concierge typically collaborate with other hotel departments to enhance guest satisfaction?

A Lobby Concierge works closely with departments such as housekeeping, front desk, and guest services to ensure a seamless guest experience. For example, they may coordinate with housekeeping to prioritize room readiness for VIP guests or partner with the front desk to resolve guest inquiries quickly. Effective communication and teamwork are essential, as the concierge often serves as a liaison between guests and various hotel services to anticipate needs and address any issues promptly, ensuring a memorable stay.

What is the difference between Lobby Concierge vs Front Desk Agent?

AspectLobby ConciergeFront Desk Agent
CredentialsCustomer service experience, possibly hospitality certificationsCustomer service skills, hospitality or administrative experience
Work EnvironmentLuxury hotels, high-end residential buildings, exclusive venuesHotels, motels, office buildings, hospitals
Employer & IndustryHospitality, luxury residential, entertainmentHospitality, corporate, healthcare
Primary RoleAssist guests with amenities, provide local info, enhance guest experienceCheck-in/out, answer inquiries, administrative tasks

While both roles involve guest interaction and customer service, a Lobby Concierge focuses on personalized guest experiences and amenities in luxury settings, whereas a Front Desk Agent handles check-in/out procedures and general inquiries across various hospitality environments.

What are the key skills and qualifications needed to thrive as a lobby concierge, and why are they important?

To thrive as a Lobby Concierge, you need excellent customer service skills, knowledge of local amenities, and a high school diploma or equivalent. Familiarity with reservation systems, visitor management software, and phone switchboards is commonly required. Outstanding interpersonal skills, discretion, and problem-solving abilities help you deliver exceptional guest experiences. These competencies are essential for creating a welcoming environment, addressing guest needs efficiently, and representing the organization professionally.
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Lobby Concierge jobs near you
Infographic showing various Lobby Concierge job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,515 per year, or $20.4 per hour.

Full Sail Support Tier II (Lobby Concierge)

Full Sail University

Winter Park, FL • On-site

Full-time

Re-posted 15 days ago

Full Sail University rating

6.5

Company rating: 6.5 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

512th of 618 rated colleges and universities

Job description

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!
The mission of Full Sail Support is to serve as liaisons between all university departments and the public through multiple communication platforms including phone, face-to-face, and digital channels. FSS agents are responsible for facilitating meaningful connections between students, families, guests, or vendors, and the appropriate divisions that provide timely and compliant resolution to all inquiries. FSS is an ever-present support system to our community by guiding individuals to campus resources.
The Full Sail Support Tier II is primarily responsible for providing support to callers and guests at all stages of their educational journey. All work will be completed in-person from our campus in Winter Park, Florida. Full Sail Support Tier II agents will rotate their time between lobby and call center environments while completing daily tasks that include phone conversations, face-to-face interactions, and data processes in collaboration with multiple university divisions. This is an entry-level customer service position.
***Positions are located on and worked from campus in Winter Park, Florida.***
Essential Duties and Responsibilities:
  • Provide excellent customer-service to all callers by asking clarifying questions that help agents best assess which university department can service their needs
  • Serve as a liaison to current and prospective students by reviewing their needs and accurately documenting calls to the appropriate department to resolve individual concerns
  • Perform front desk services in all guest-facing areas by displaying a positive and welcoming demeanor
  • Act as a trainer and mentor to newly hired agents
  • Leverage all university and department resources to ensure accuracy and adherence to the organization's SOPs
  • Display strong communication skills by monitoring/replying to all communication channels in a timely manner
  • Support data management projects to ensure timely follow up to student outreach
  • Provide administration and communication support to Full Sail Security and Operations
  • Make outbound calls as part of follow up efforts during high volume call times
  • Adhere to the departments and university's policies and procedures including strict observance to published phone and compliance guidelines
  • Be a Full Sail University ambassador embracing our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service
  • Contribute to the overall success of the department and Full Sail University by performing all other duties as assigned by leadership
  • Demonstrates a strong commitment to the mission and values of the organization

Supervisory Responsibilities: None
Competencies:
  • Ability to interact with callers, guests, and staff at all levels in a fast-paced environment; Full Sail Support 2 agents should anticipate interacting with hundreds of students/guests/etc over a variety of mediums daily
  • Quick-learner with the ability to relay updated information accurately and consistently
  • Must be able to provide excellent customer service with a polite, professional demeanor
  • Detail-oriented
  • Possesses strong written and verbal communication skills
  • Ability to multi-task and work independently

Education and/or Experience:
  • High School diploma required
  • Customer Service experience preferred
  • Administrative/Clerical/Reception experience preferred

Certificates, Licenses, Registrations: n/a
Computer Skills:
  • Strong communication skills both verbally and in writing through multiple digital communication tools (email, Slack, etc)
  • Multi-tasking skills are needed as all Full Sail Support staff are required to answer phones, while navigating through computer system, as well as greeting and assisting guests (almost simultaneously)
  • Ability to research situations using all available university databases and resources
  • Comfortable learning new software and navigating cloud-based systems
  • Familiarity with using multi-line phone systems is preferred

Environmental Factors/Physical Demands:
Work is performed in-person from an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to walking, standing, bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.
Full Sail is an Equal Opportunity Employer.

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