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Lobby Concierge Jobs (NOW HIRING)

RAPPORT GUEST SERVICES

Lobby Ambassador

Manhattan, NY · On-site

$24 - $25/hr

Lobby Ambassador Working as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share ...

Compass Group

LOBBY AMBASSADOR

New York, NY

$27 - $27.50/hr

Job Summary The Lobby Ambassador program is responsible for responding to and delivering all aspects of lobby operations through a hospitality lens; offering continuous attentive service and creating ...

Rapport Guest Services

Lobby Ambassador

Manhattan, NY · On-site

$24 - $25/hr

Lobby Ambassador Working as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share ...

Compass Group

Lobby Ambassador - Tishman NYC

Manhattan, NY · On-site

$24 - $25/hr

... concierge, or reception role • Strong communication and interpersonal skills • Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook • Ability to stand and walk for ...

Rapport

Lobby Ambassador - Tishman NYC

New York, NY · On-site

$24 - $25/hr

... concierge, or reception role • Strong communication and interpersonal skills • Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook • Ability to stand and walk for ...

Sardi's Pollo A La Brasa

Lobby Ambassadors

Laurel, MD · On-site

As a Lobby Ambassador for Sardi's, you will be expected to maintain a professional and friendly atmosphere for our guests. You will be the person with whom our customers have the most contact with ...

Compass Group

LOBBY AMBASSADOR

Manhattan, NY · On-site

$27 - $27.50/hr

Job Summary The Lobby Ambassador program is responsible for responding to and delivering all aspects of lobby operations through a hospitality lens; offering continuous attentive service and creating ...

Sardi's Pollo A La Brasa

Lobby Ambassadors

Bowie, MD · On-site

As a Lobby Ambassador for Sardi's, you will be expected to maintain a professional and friendly atmosphere for our guests. You will be the person with whom our customers have the most contact with ...

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Lobby Concierge information

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$5

$20

$34

How much do lobby concierge jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for lobby concierge in the United States is $20.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What are lobby concierges?

Lobby concierges are hospitality professionals who assist guests and visitors in the lobby area of hotels, office buildings, or residential complexes. Their responsibilities often include greeting guests, providing information about the property and local area, handling reservations or appointments, and coordinating services like transportation or luggage assistance. They serve as the first point of contact and play a key role in creating a positive impression for visitors. Strong communication and problem-solving skills are essential for this role. Lobby concierges help ensure a smooth and welcoming experience for everyone who enters the building.

What qualifications do I need to be a concierge?

To be a lobby concierge, candidates typically need a high school diploma or equivalent, excellent communication and customer service skills, and previous experience in hospitality or customer service roles. Knowledge of local area information and proficiency with communication tools or reservation systems can also be beneficial.

How does a Lobby Concierge typically collaborate with other hotel departments to enhance guest satisfaction?

A Lobby Concierge works closely with departments such as housekeeping, front desk, and guest services to ensure a seamless guest experience. For example, they may coordinate with housekeeping to prioritize room readiness for VIP guests or partner with the front desk to resolve guest inquiries quickly. Effective communication and teamwork are essential, as the concierge often serves as a liaison between guests and various hotel services to anticipate needs and address any issues promptly, ensuring a memorable stay.

What is the difference between Lobby Concierge vs Front Desk Agent?

AspectLobby ConciergeFront Desk Agent
CredentialsCustomer service experience, possibly hospitality certificationsCustomer service skills, hospitality or administrative experience
Work EnvironmentLuxury hotels, high-end residential buildings, exclusive venuesHotels, motels, office buildings, hospitals
Employer & IndustryHospitality, luxury residential, entertainmentHospitality, corporate, healthcare
Primary RoleAssist guests with amenities, provide local info, enhance guest experienceCheck-in/out, answer inquiries, administrative tasks

While both roles involve guest interaction and customer service, a Lobby Concierge focuses on personalized guest experiences and amenities in luxury settings, whereas a Front Desk Agent handles check-in/out procedures and general inquiries across various hospitality environments.

What are the key skills and qualifications needed to thrive as a Lobby Concierge, and why are they important?

To thrive as a Lobby Concierge, you need excellent customer service skills, knowledge of local amenities, and a high school diploma or equivalent. Familiarity with reservation systems, visitor management software, and phone switchboards is commonly required. Outstanding interpersonal skills, discretion, and problem-solving abilities help you deliver exceptional guest experiences. These competencies are essential for creating a welcoming environment, addressing guest needs efficiently, and representing the organization professionally.
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Lobby Concierge jobs near you
Infographic showing various Lobby Concierge job openings in the United States as of May 2026, with employment types broken down into 5% Locum Tenens, 75% Full Time, and 20% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $42,515 per year, or $20.4 per hour.

Lobby Ambassador - Tishman NYC

Compass Group

New York, NY

$24 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Compass Group rating

6.3

Company rating: 6.3 out of 10

Based on 1,053 frontline employees who took The Breakroom Quiz

292nd of 426 rated business services

Job description

Salary: $24 - $25 / hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

As a Lobby Ambassador, you will create a welcoming, professional, and secure environment for all clients, candidates, guests, and employees. Serving as the first point of contact, you will manage front desk operations, assist visitors, coordinate guest services, and ensure a positive arrival experience for everyone entering the facility.

Key Responsibilities

• Greet and acknowledge all guests in a warm and professional manner
• Anticipate guest needs and provide exceptional customer service
• Manage visitor registration requests through a centralized email inbox
• Operate the main switchboard and direct calls appropriately
• Escort VIP and high-touch guests to meeting locations as needed
• Coordinate with internal teams to ensure a seamless guest experience
• Maintain a clean, organized, and professional front desk area
• Serve as the primary point of contact for lobby-related activities and emergencies
• Resolve guest concerns independently or escalate issues when necessary
• Support a positive team environment and collaborate across departments
• Perform additional duties as assigned

Preferred Qualifications

• Experience in a customer service, hospitality, concierge, or reception role
• Strong communication and interpersonal skills
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
• Ability to stand and walk for extended periods
• Some college coursework

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

  • Medical 
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1532898

Rapport a specialized division of FLIK Hospitality Group

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