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Lobby Concierge Jobs (NOW HIRING)

Compass Group

Lobby Ambassador

Santa Monica, CA

$25 - $27/hr

Lobby Ambassador Tishman Santa Monica, CA Pay 5 Salary: $25-$27/hour Other Forms of Compensation ... Experience in hospitality, front-of-house, concierge, or customer-facing roles * Prior experience ...

GardaWorld

Concierge Security - Lobby Officer

Akron, OH · On-site

$16.20/hr

GardaWorld Security Services is Now Hiring a Concierge Security Officer! Ready to suit up as a Security Guard in a Concierge post? What matters most in a role like this is your ability to build ...

Compass Group

Lobby Ambassador

Santa Monica, CA · On-site

$25 - $27/hr

Lobby Ambassador Tishman Santa Monica, CA Pay 5 Salary: $25-$27/hour Other Forms of Compensation ... Experience in hospitality, front-of-house, concierge, or customer-facing roles * Prior experience ...

Compass Group

Lobby Ambassador

Santa Monica, CA · On-site

$25 - $27/hr

Lobby Ambassador Tishman Santa Monica, CA Pay 5 Salary: $25-$27/hour Other Forms of Compensation ... Experience in hospitality, front-of-house, concierge, or customer-facing roles * Prior experience ...

Rapport

Lobby Ambassador

Santa Monica, CA · On-site

$25 - $27/hr

Lobby Ambassador Tishman Santa Monica, CA Pay 5 Salary: $25-$27/hour Other Forms of Compensation ... Experience in hospitality, front-of-house, concierge, or customer-facing roles * Prior experience ...

Sardi's Pollo A La Brasa

Lobby Ambassadors

Bowie, MD · On-site

We're Hiring Lobby Ambassadors! As a Lobby Ambassador for Sardi's, you will be expected to maintain a professional and friendly atmosphere for our guests. You will be the person with whom our ...

Sardi's Pollo A La Brasa

Lobby Ambassadors

Laurel, MD · On-site

We're Hiring Lobby Ambassadors! As a Lobby Ambassador for Sardi's, you will be expected to maintain a professional and friendly atmosphere for our guests. You will be the person with whom our ...

Sardi's Pollo A La Brasa

Lobby Ambassadors

Laurel, MD · On-site

We're Hiring Lobby Ambassadors! As a Lobby Ambassador for Sardi's, you will be expected to maintain a professional and friendly atmosphere for our guests. You will be the person with whom our ...

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Lobby Concierge information

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$5

$20

$34

How much do lobby concierge jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for lobby concierge in the United States is $20.44, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What is a lobby concierge?

Lobby concierges are hospitality professionals who assist guests and visitors in the lobby area of hotels, office buildings, or residential complexes. Their responsibilities often include greeting guests, providing information about the property and local area, handling reservations or appointments, and coordinating services like transportation or luggage assistance. They serve as the first point of contact and play a key role in creating a positive impression for visitors. Strong communication and problem-solving skills are essential for this role. Lobby concierges help ensure a smooth and welcoming experience for everyone who enters the building.

What are the key skills and qualifications needed to thrive as a lobby concierge, and why are they important?

To thrive as a Lobby Concierge, you need excellent customer service skills, knowledge of local amenities, and a high school diploma or equivalent. Familiarity with reservation systems, visitor management software, and phone switchboards is commonly required. Outstanding interpersonal skills, discretion, and problem-solving abilities help you deliver exceptional guest experiences. These competencies are essential for creating a welcoming environment, addressing guest needs efficiently, and representing the organization professionally.

How does a lobby concierge typically collaborate with other hotel departments to enhance guest satisfaction?

A Lobby Concierge works closely with departments such as housekeeping, front desk, and guest services to ensure a seamless guest experience. For example, they may coordinate with housekeeping to prioritize room readiness for VIP guests or partner with the front desk to resolve guest inquiries quickly. Effective communication and teamwork are essential, as the concierge often serves as a liaison between guests and various hotel services to anticipate needs and address any issues promptly, ensuring a memorable stay.

What is the difference between Lobby Concierge vs Front Desk Agent?

AspectLobby ConciergeFront Desk Agent
CredentialsCustomer service experience, possibly hospitality certificationsCustomer service skills, hospitality or administrative experience
Work EnvironmentLuxury hotels, high-end residential buildings, exclusive venuesHotels, motels, office buildings, hospitals
Employer & IndustryHospitality, luxury residential, entertainmentHospitality, corporate, healthcare
Primary RoleAssist guests with amenities, provide local info, enhance guest experienceCheck-in/out, answer inquiries, administrative tasks

While both roles involve guest interaction and customer service, a Lobby Concierge focuses on personalized guest experiences and amenities in luxury settings, whereas a Front Desk Agent handles check-in/out procedures and general inquiries across various hospitality environments.

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Lobby Concierge jobs near you
Infographic showing various Lobby Concierge job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 15% Part Time, and 8% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $42,515 per year, or $20.4 per hour.

Lobby Ambassador

Compass Group

Santa Monica, CA

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,095 frontline employees who took The Breakroom Quiz

349th of 500 rated business services

Job description

Position Title: Lobby Ambassador Tishman Santa Monica, CA 

Pay 5 

Salary: $25-$27/hour

Other Forms of Compensation:  

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Lead Lobby & Amenity Ambassador will serve as a primary front-of-house representative for the client’s amenity space and building lobby, delivering an elevated hospitality experience for tenants and visitors. This role is responsible for supporting both the day-to-day operations and community engagement of the amenity space, as well as enhancing the lobby arrival and visitor experience.


Essential Duties and Responsibilities:

  • Front-of-House & Guest Arrival Experience

    • Serve as the first point of contact for all guests entering the building
    • Oversee daily tracking of expected visitors and notify appropriate internal teams

    Hospitality & Guest Engagement

    • Act as a knowledgeable resource and primary point of contact for customer questions, concerns, and general guidance
    • Build strong relationships with tenants, guests, and partners through proactive, hospitality-driven service
    • Anticipate guest needs and resolve issues quickly, professionally, and with a solutions-oriented mindset

    Facility & Administrative Support:

    • Partner with Property Management to upkeep the amenity space

About You

  • Experience in hospitality, front-of-house, concierge, or customer-facing roles
  • Prior experience supporting events or hospitality programming preferred
  • Strong presence and professionalism, with a natural ability to engage with guests
  • Comfortable with basic technology, including assisting customers with building app functionality, WiFi connectivity, and guest check-in via iPad
  • Exceptional interpersonal and communication skills
  • Highly organized, reliable, and detail-oriented
  • Calm under pressure and able to manage a steady flow of guest interactions

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

  • Medical 
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1552260

Rapport a specialized division of FLIK Hospitality Group

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