Library Customer Service Assistant Jobs in Virginia

Salary : $43,696.64 - $73,207.11 Annually
Location : 235 East Plume Street, Norfolk VA 23510, VA
Job Type: Casual Part-time
Job Number: 14308
Department: The Slover
Division: Downtown Branch Library
Opening Date: 08/12/2026
Closing Date: 8/23/2026 11:59 PM Eastern
Description
The Downtown Branch at The Slover invites applicants for a part-time Library Assistant II to join our team. Success in this position requires knowledge of library resources and procedures, the ability to deliver consistent, high-level customer care, and embrace innovative processes and technologies that enhance library operations.
The successful candidate will assist with the daily operations of the library and support patrons by providing information, promoting general usage of the facilities, and operating all library equipment.
This position reports to the Customer Service Team Lead.
The Slover is a beautiful venue and multi-use facility in downtown Norfolk with a mission to be a premier destination for residents and visitors to enjoy. The Slover will support a thriving downtown by encouraging tourism, providing resources for entrepreneurs, and housing the downtown branch library at The Slover.
Departmental Hiring Salary Range: $21.00-$24.15 hourly
Essential Functions
Essential functions include but are not limited to:

• Performs circulation activities by checking materials in and out, reserving material requests, registering new patrons, coordinating interlibrary loans, and collecting fees.
• Provides customer service by assisting patrons with technology, equipment, and access to e-resources, answering reference and directional questions, and recommending reading material
• Performs administrative duties by preparing statistical reports, ordering supplies, opening mail, distributing library materials, replacing damaged materials, and preparing lost book forms.
• Assists with events by setting up displays, creating promotional materials, and researching and preparing information about authors.
• Receives incoming bins, checks materials for damage, processes new items, pulls and prepares hold requests, and removes expired holds.
• Collects returned items from multiple drop points, discharges and/or marks items used in Workflows and routes to appropriate location.
• Uses shelving best practices to ensure the aesthetics and maintenance of the collection.

Education/Experience
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
One year of experience in library or related customer service work.
Proficient with technology / comfortable assisting patrons with equipment, software, and basic troubleshooting.
Additional Information & Requirements
Work Hours: This position is 20 hours per week. Workdays and hours will vary depending on organizational needs. Staff typically work schedules anytime within the hours of 9:30 am - 6:00 pm on Monday, 8:30 am - 7:00 pm Tuesday - Thursday, and 8:30 am -5:00 pm on Friday and Saturday. This position will require flexibility to work some rotating weekends and a minimum of one evening per week.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02
Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
04
Please select the highest level of education you have completed.

• High School Diploma/GED
• Some College (6 months or more)
• Vocational/Technical Degree
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

05
This position requires the ability to work evening and weekend hours. Are you willing and able to accept this scheduling requirement?

• Yes
• No

06
How many years of experience do you have in a library and/or a related service-oriented field?

• No experience
• Less than a year
• 1-3 years
• 3-5 years
• More than 5 years

07
For the next questions, rate your proficiency using the following scale: (a) Basic - knowledge of basic techniques and concepts but little to no experience; (b) Novice - limited experience based on classroom or some on-the-job learning. Completing tasks requires significant help; (c) Intermediate - Practical experience applying common techniques. Able to complete tasks independently or with minimal guidance; (d) Advanced - Extensive experience applying many complex techniques. Often the "person to ask" when others need minor assistance; (e) Expert - Holds certification or advanced training. Considered the "go to" person for teaching others. Using SirsiDynix Symphony Workflows and/or similar integrated library systems (ILS) such as for entering and managing patron and collection information and generating reports.

• Basic
• Novice
• Intermediate
• Advanced
• Expert

08
Using Hoopla, Libby, and/or related digital library platforms such as for guiding patrons on basic use, accessing eBooks and other digital resources, and basic troubleshooting.

• Basic
• Novice
• Intermediate
• Advanced
• Expert

09
Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question