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Library Customer Service Assistant Jobs in Indiana

Clearwater Paper

Administrative Assistant CSR

Hagerstown, IN · On-site

$15.75 - $20.50/hr

... Just in Time" service for customer needs. Nestled in the Nettle Creek valley, the town of ... award-winning library, a beautiful park system, and a forward-thinking school system. Downtown ...

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Library Customer Service Assistant information

See Indiana salary details

$11

$19

$26

How much do library customer service assistant jobs pay per hour?

As of May 31, 2026, the average hourly pay for library customer service assistant in Indiana is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.73 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are popular job titles related to Library Customer Service Assistant jobs in Indiana? For Library Customer Service Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Indiana look for? The top searched job categories for Library Customer Service Assistant jobs in Indiana are:
What cities in Indiana are hiring for Library Customer Service Assistant jobs? Cities in Indiana with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Indiana as of May 2026, with employment types broken down into 25% Full Time, and 75% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,634 per year, or $19.1 per hour.
Centre Branch Library Manager

Centre Branch Library Manager

St. Joe County Public Library

South Bend, IN • On-site

$2.57K - $3.73K/wk

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 hours ago

Job description

Pay
Hiring Range: $2,573.60 - $3,152.40, Biweekly
Pay Range: $2,573.60 - $3,731.20, Biweekly
Hours
  • Full time, 40 hour workweek.
  • Evening and weekend work as required.
  • Flexible availability for emergency situations.

Essential Job Duties
The Centre Branch Library Manager is in charge of three of our beautiful libraries, Centre Township, North Liberty, and Lakeville branches, connecting community members with our limitless resources and services. Under the direct supervision of the Director of Patron Experience, and with an unwavering commitment to Diversity, Equity, and Inclusion, the Area Branch Manager will:
  • Manage and perform all operations for the Centre Branch and oversee operations at the Lakeville and North Liberty Branches, including information and reference, circulation and readers' advisory services, community resource assistance, and patron computer services. Keep staff and stakeholders informed about departmental initiatives and projects.
  • Manage departmental staff. Hire, train, schedule, enforce library policies, resolve difficulties, recommend changes to employment status, establish performance standards and evaluate employee performance of department staff and volunteers.
  • Engage the local community through programming, outreach and special events.
  • Manage the branch materials collection with the help and guidance of the Collection Development department.
  • Evaluate and implement safety, security and maintenance solutions in conjunction with Facilities and Crisis Intervention Managers.
  • Recommend and account for departmental expenditures.
  • Participate in special library initiatives and teams. Provide training as needed on a variety of department related topics.
  • Implement the goals, objectives, and activities of the Library's Strategic Plan in collaboration with the senior leadership team. Track relevant metrics and data and prepare regular reports.

Requirements
Education and Experience
  • ALA (American Library Association) accredited MLS (Master's of Library Science).
  • Four years supervisory experience with at least 2 in a public library setting.
  • A valid State of Indiana Librarian Certification, Level 4 obtained within three years of hire as a condition of employment.

Requirements:
  • Spanish language skills preferred.
  • High level of initiative and attention to detail.
  • Excellent verbal and written communication skills, as well as strong organizational skills.
  • Strong management skills and the ability to supervise, coach, mentor and empower staff.
  • Public service orientation and commitment to excellent and genuine customer service.
  • Demonstration of character and integrity in all situations while upholding SJCPL's ethical standards.
  • Experience working with and proficiency with computers, including Internet, Microsoft Office, Google Suite, and Windows and Mac OS and communication technologies.
  • Knowledge and experience of current library technology.
  • Knowledge of library materials and services appropriate for a variety of patrons.

Ability to:
  • Plan, prioritize and delegate. Make decisions and work independently and interdependently.
  • Accept and manage change. Maintain composure and overcome stress in any situation.
  • Identify efficiencies and implement improvements in workflow.
  • Display high standards of ethical conduct, honesty, and integrity. Lead by example.
  • Understand and endorse the St. Joseph County Public Library's policies and procedures.
  • Form and maintain excellent working relationships with library staff at all levels, patrons and community organizations. Network and partner with appropriate community organizations.
  • Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
  • Problem solve in a professional manner with Library patrons, co-workers, and Leadership.
  • Maintain patron and staff confidentiality.
  • Work patiently and creatively with all patrons.
  • Model excellent customer service.

Benefits
  • Medical, Dental, and Vision Health Plans
  • Employer Sponsored Pension Plan (Fully Vested after 10 Years of Service)
  • Public Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans
  • Flexible Spending Account (FSA)
  • Employer Sponsored Life/AD&D and Long Term Disability Insurance
  • Employee Assistance Program
  • Tuition Reimbursement
  • 208.4 Vacation Hours (26 days) annually
  • 80 Sick Hours (10 days) annually
  • 10 Paid Holidays

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