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Library Customer Service Assistant Jobs in Indiana

Roehl Transport

Customer Service Assistant

Gary, IN · On-site

$17.25 - $23.75/hr

As a Customer Service Assistant with Roehl Transport, you play a key part in our mission of delivering "confidence and satisfaction" to our customers. In this position, you will: * Schedule pick-up ...

Purdue University

Library Assistant

Westville, IN · On-site

$15/hr

Three years of experience providing customer service in direct contact with clients, in an office setting * University and/or library experience preferred Core Competencies of Library Assistant

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Library Customer Service Assistant information

See Indiana salary details

$11

$19

$26

How much do library customer service assistant jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for library customer service assistant in Indiana is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.73 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Indiana? For Library Customer Service Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Indiana look for? The top searched job categories for Library Customer Service Assistant jobs in Indiana are:
What cities in Indiana are hiring for Library Customer Service Assistant jobs? Cities in Indiana with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,634 per year, or $19.1 per hour.
Library Assistant

Library Assistant

St. Joe County Public Library

South Bend, IN

$16.39 - $22.95/hr

Part-time

Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Pay

  • Hiring Range: $16.39 - $19.67 Hourly
  • Pay Range: $16.39 - $22.95 Hourly

Hours

  • Part Time 20 hour workweek
  • Partial days, evenings, and weekends are required.

Location

  • Virginia Tutt Branch Library
  • 2223 Miami St, South Bend, IN 46613

Essential Job Functions

Library Assistants provide excellent service and connect community members with library services and materials. Under the direct supervision of the Assistant Branch Manager and with an unwavering commitment to diversity, equity, and inclusion, the Library Assistant will:

  1. Provide hands-on customer service. Assist patrons with library accounts and issuing library cards. Assist patrons in person or on the phone with transactions, such as using self-checks, fax/scanning, and printing. Perform circulation duties, including check-out, placing holds, collecting fines, and searching patron database. 
  2. Connect patrons digitally by helping them use a variety of devices and technologies. 
  3. Perform daily departmental procedures, including cash register operations. Use a variety of library technologies and softwares. Troubleshoot computers, copiers, and equipment as needed. 
  4. Help patrons one-on-one with a variety of in-depth projects and topics such as completing government forms, school projects, job applications, etc. Provide readers' advisory and reference services to patrons.
  5. Provide accurate information and directional assistance for patrons, including performing online catalog searches and locating items on the shelf. 
  6. Participate in merchandising and maintaining branch appearance including filling displays and performing shelving responsibilities. 
  7. Perform other duties as assigned.

Requirements

Education and Experience:

  • High school diploma or equivalent required.
  • Cash register experience preferred.
  • At least 2 years of work experience in a public library and/or retail.

Ability to:

  • Work efficiently and prioritize important tasks. Make decisions and work independently and interdependently.
  • Accept and manage change. Maintain composure and overcome stress in any situation.
  • Identify efficiencies and suggest improvements in workflow. 
  • Display high standards of ethical conduct, honesty, and integrity. Lead by example. 
  • Understand, endorse, and communicate the St. Joseph County Public Library's policies and procedures in a courteous, friendly, and positive manner.
  • Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
  • Solve problems in a professional manner with library patrons, co-workers, and Leadership.
  • Form and maintain excellent working relationships.
  • Manage confidential information appropriately.
  • Work patiently and creatively with all patrons.
  • Provide excellent customer service. 
  • Teach and instruct others on a variety of topics.
  • Become proficient with current library technology.
  • Take charge in emergency situations if assigned as Librarian in Charge (full-time only).

Requirements

  • Spanish language skills preferred.
  • Excellent verbal and written communication skills, as well as strong organizational skills.
  • Public service orientation and commitment to excellent and genuine customer service. 
  • Demonstration of character and integrity in all situations while upholding SJCPL's ethical standards. 
  • Practical experience and proficiency with computers, including the Internet, Microsoft Office, Google Suite, Windows, Mac OS, and communication technologies. Stay current with new technologies.
  • Dependability, punctuality, trustworthiness, good attendance, and work habits.
  • Physical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time.

Benefits

  • Dental and Vision Insurance Plans
  • Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plan
  • Flexible Spending Account (FSA)
  • Employee Assistance Program
  • 16 Vacation Hours Annually
  • 40 Sick Time Hours Annually 
  • 10 Paid Holidays

Apply