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Library Customer Service Assistant Jobs in Indiana

Allisonville Nursery by Sullivan

Service Assistant

Fishers, IN · On-site

$14 - $18.75/hr

Service Assistant Allisonville Nursery by Sullivan is looking for a Service Assistant for our ... Taking customer's purchases to their cars * Loading cars with purchases, including heavy plants and ...

Georgia

Part-time Library Assistant

Jasper, IN

$17/hr

PT Library Assistant - Appalachian Campus APPLICATION PROCEDURE: For your application to be ... Provides reference and research services to patrons; assists with maintenance of periodical ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Indiana

Library Customer Service Assistant information

See Indiana salary details

$11

$19

$26

How much do library customer service assistant jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for library customer service assistant in Indiana is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.73 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Indiana? For Library Customer Service Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Indiana look for? The top searched job categories for Library Customer Service Assistant jobs in Indiana are:
What cities in Indiana are hiring for Library Customer Service Assistant jobs? Cities in Indiana with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,634 per year, or $19.1 per hour.

Assistant Librarian - Youth Services - Branches

Lake County Library

Hobart, IN • On-site

$37K - $59K/yr

Full-time

Posted 17 days ago

Job description

JOB INFORMATION

HOURS PER WEEK: 37.5 (Full-Time)

JOB CLOSING DATE: JULY 23, 2026

PLEASE NO PHONE CALL INQUIRIES


Lake County Public Library – Job Description

POSITION TITLE: Assistant Librarian Youth Services – Branches

GRADE LEVEL: PP-7

SUPERVISOR’S TITLE: Branch Head

DEPARTMENT: Any Branch Location

FLSA STATUS: Non-Exempt, Salary


POSITION PURPOSE

Provide library service to the public.


POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL FUNCTIONS

· Assist with planning, publicizing and implementing programs

· Promote library services through outreach activities such as school and community visits

· Answer reference and reader’s advisory questions using books, internet, on-line catalog, and other resources

· Maintain discipline and order in the library

· Supervise, instruct, schedule and evaluate branch personnel as assigned

· Assist patrons in selecting, locating and using library materials

OTHER RESPONSIBILITIES

· Perform circulation related functions as needed

· Recommend and select titles/materials for purchase, weeding, repair and replacement in assigned areas

· Assist with the physical security and maintenance of library and its equipment

· Assist in developing and/or updating bibliographies/reading lists and displays

· Conduct library tours

· Participate in professional meetings and workshop

· Assist in training staff in all branch and ILS procedures

· Prepare reports and statistics for branch as assigned

· Work a schedule that includes weekends and nights

· Responsible for verifying that work time recorded on time sheets matches work time listed on official schedule

· Perform all other duties as assigned


EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must have the following education and/or experience:

· Bachelor’s degree from an accredited college or university is required

· Two years of work experience required

· Children’s experience is required

· Library experience desirable

· Must be able to get the Indiana State Library Certification

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Customer Service – Provides prompt, attentive, and friendly customer service in-person and by phone; represents the organization well; maintains personal accountability and ownership for providing excellent customer service; seeks and responds to feedback from customers to improve service; follows up and meets commitments; shows willingness to go out of his or her way to help customers.

· Teamwork – Cooperates and works together with all co-workers; plans and complete job duties with minimal supervisory direction, including appropriate judgment; collaborates with and supports coworkers by helping out where needed; creates and maintains positive relationships with coworkers; asks for and listens to coworkers feedback and incorporates feedback into revised processes; complete work on time and with proper quality; supports cross-training and shares learning with others.

· Communications and Media – Communicates ideas and thoughts clearly, accurately, and respectfully; listens to others and seeks to understand others’ perspectives; has knowledge of communication techniques and methods, including alternative ways to inform and educate using electronic media, including but not limited to email, internet, and social media sites.

· Adaptability – Willingness to take on new challenges and responsibilities; open to change and variety within the workplace; works hard to implement successful change in areas of responsibility; recommends and implements changes to improve processes and customer service.

· Image – Portrays a positive image of library; is a strong public ambassador and promotes library programs and services during customer interactions.

· Technical – Proficiency in using computers and related software.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Outreach events may be conducted within the library facilities or at various community locations

· A valid driver’s license is required

· The employee frequently is required to:

o Stand, walk, and sit

o Use hands and fingers to handle books, paper, and technology

o Speak and listen to others

o See and read

o Reach with hands and arms

o Stoop, kneel, crouch, or crawl

· The employee must be able to lift and/or move up to 25 pounds

NOTE

  • The Lake County Public Library is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, age, sex, national origin, religion, disability, sexual orientation or any other unlawful basis.
  • All employees hired at the Lake County Public Library are subject to transfer anywhere in the Lake County Public Library system.
  • The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive list of duties, responsibilities and requirements.


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