The Director of Operations Learning & Development is responsible for building and leading a modern, scalable learning ecosystem. This ecosystem should equip every front line SoFi Operations employee ...
The Director of Operations Learning & Development is responsible for building and leading a modern, scalable learning ecosystem. This ecosystem should equip every front line SoFi Operations employee ...
Director of Professional Learning and Coaching
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Director of Professional Learning and Coaching 242 Day Contract, 24 vacation days Hours a day: 8 Start Date: July 1, 2027 Salary: $113,991-$174,665 Depending on qualifications and experience. This ...
Director of Professional Learning and Coaching
American Fork, UT · On-site
$113.99K - $174.67K/yr
Director of Professional Learning and Coaching 242 Day Contract, 24 vacation days Hours a day: 8 Start Date: July 1, 2027 Salary: $113,991-$174,665 Depending on qualifications and experience. This ...
The Director of Operations Learning & Development is responsible for building and leading a modern, scalable learning ecosystem. This ecosystem should equip every front line SoFi Operations employee ...
The Director of Operations Learning & Development is responsible for building and leading a modern, scalable learning ecosystem. This ecosystem should equip every front line SoFi Operations employee ...
Program Management
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Details Open Date 05/08/2026 Requisition Number PRN44981B Job Title Program Management Working Title Experiential Learning Director Career Progression Track M00 Track Level M6 - Director FLSA Code ...
Program Management
$120K - $140K/yr
Details Open Date 05/08/2026 Requisition Number PRN44981B Job Title Program Management Working Title Experiential Learning Director Career Progression Track M00 Track Level M6 - Director FLSA Code ...
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Salt Lake City, UT · On-site
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Announcement Details Open Date 05/08/2026 Requisition Number PRN44981B Job Title Program Management Working Title Experiential Learning Director Career Progression Track M00 Track Level M6 - Director ...
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Salt Lake City, UT · On-site
$120K - $140K/yr
Announcement Details Open Date 05/08/2026 Requisition Number PRN44981B Job Title Program Management Working Title Experiential Learning Director Career Progression Track M00 Track Level M6 - Director ...
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... Director of Academic Services, Deans, staff and faculty. To excel in this role, you'll need a strong educational background. Additionally, extensive knowledge of learning concepts and educational ...
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Under the direction of the Director of Innovative Learning, the Innovative Learning Coach facilitates teacher improvement through relationship and student-centered coaching practices. In addition ...
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This is work that matters: you'll be a direct partner to faculty, helping them translate their expertise into learning experiences that actually work for students. The right person for this role ...
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Salt Lake City, UT · On-site
$62K - $70K/yr
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About the role The Head of Academics & Learning Engineering will lead the design and development of Outsmart's undergraduate courses and programs, ensuring they are world-class and designed for the ...
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Salt Lake City, UT · On-site
$62K - $70K/yr
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This individual will provide direct support to students, lead or co-lead student support initiatives, facilitate faculty professional learning, and maintain proactive communication with students ...
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This individual will provide direct support to students, lead or co-lead student support initiatives, facilitate faculty professional learning, and maintain proactive communication with students ...
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Center Director The Children's Courtyard of Bluffdale
Bluffdale, UT · On-site
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Center Director The Children's Courtyard of Bluffdale
Bluffdale, UT · On-site
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$35K - $45K/yr
The Assistant Director will assist in overseeing the daily operations of the school, ensuring the ... Strong knowledge of child development, early learning best practices, team leadership and classroom ...
Quick apply
Assistant Director
$35K - $45K/yr
The Assistant Director will assist in overseeing the daily operations of the school, ensuring the ... Strong knowledge of child development, early learning best practices, team leadership and classroom ...
Learning Director information
See Utah salary details
$32.8K - $41.5K
2% of jobs
$41.5K - $50.2K
2% of jobs
$50.2K - $58.8K
9% of jobs
$66.5K is the 25th percentile. Wages below this are outliers.
$58.8K - $67.5K
14% of jobs
$67.5K - $76.2K
12% of jobs
The median wage is $82.2K / yr.
$76.2K - $84.9K
17% of jobs
$84.9K - $93.6K
18% of jobs
$94.7K is the 75th percentile. Wages above this are outliers.
$93.6K - $102.3K
13% of jobs
$102.3K - $111K
5% of jobs
$111K - $119.7K
5% of jobs
$119.7K - $128.4K
3% of jobs
$32.8K
$83.7K
$128.4K
How much do learning director jobs pay per year?
What are the key skills and qualifications needed to thrive as a Learning Director, and why are they important?
How does a Learning Director typically collaborate with other departments to align training initiatives with organizational goals?
What are Learning Directors?
What is the difference between Learning Director vs Learning Manager?
| Aspect | Learning Director | Learning Manager |
|---|---|---|
| Credentials | Typically requires a bachelor’s or master’s degree in education, HR, or related field; certifications like CPLP or ATD are common | Similar educational background; often holds certifications like CPLP or ATD |
| Work Environment | Strategic leadership in organizations, overseeing multiple training programs and teams | Operational management of training programs, working directly with trainers and learners |
| Employer & Industry Usage | Used in corporate, educational, and nonprofit sectors for high-level training strategy | Common in corporate and educational settings for day-to-day training operations |
The main difference between a Learning Director and a Learning Manager lies in scope and strategic focus. Learning Directors typically oversee overall training strategies and manage teams at a higher level, while Learning Managers focus on executing training programs and managing daily operations. Both roles require relevant certifications and experience, but the Learning Director's role is more strategic and leadership-oriented.

Full-time
Posted 15 days ago
Job description
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
The Director of Operations Learning & Development is responsible for building and leading a modern, scalable learning ecosystem. This ecosystem should equip every front line SoFi Operations employee with the skills, knowledge, and learning resources required to deliver fast, accurate, and member-centric experience. This leader owns the strategy, operating model, governance, and execution of new hire onboarding, continuous training and development, readiness for new product launches, and knowledge management across all front line Operations functions. They ensure that training is AI-enabled, data-driven, and tightly aligned to business outcomes such as improved First Contact Resolution (FCR), higher Customer Satisfaction (CSAT) and post contact NPS.
What You'll Do:
- Be the owner and driver of the Operations L&D program strategy end to end from development through execution - In partnership with senior cross-functional leadership, translate SoFi's product and Member Experience strategies into a focused and dynamic portfolio of learning and development resources driven by data and front line insights
- Cultivate and empower a team of knowledge managers, instructional designers, and trainers-fostering collaboration, creativity, and continuous growth so they can produce best-in-class learning experiences that strengthen operational excellence across SoFi
- Own and maintain the Operational Learning Library from New Hire Training, Nesting/On the Job Training, and In Production using innovative instructional design and Knowledge Management to enable learning through a variety of channels
- Training methodologies will include classroom instruction, online learning and scenario practice, hands-on labs, peer-to-peer coaching, focus groups, instruction to senior leadership, and train-the-trainer sessions, among other methodologies
- Apply a data-focused approach and leveraging AI to continually improve SoFi's learning and development programs, strategies, and standards
- Develop and strengthen SoFi's culture of Continuous Learning. This includes a structured program pursuing development activities (for front line managers and individual contributors) and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills, and seeking feedback from others
- Drive scale and Member Experience by selecting (build and/or buy) a learning and content management system and related tools, and developing a robust plan to optimize and iterate upon the system
- Oversee all duties associated with developing and conducting training. This includes all pre-training prep work, administration of learning modules, schedules, and calendars, and maintaining participant records (e.g., test scores, evaluations, attendance, and completion records), among others areas
- Communicate progress, plans, and problems to senior management on training and program impact, areas of opportunity, and needed investments
- Partner closely with SoFi enterprise L&D for consistency and alignment across programs
What You'll Need:
- Bachelor's degree in management, training, education, psychology or other related field, Master's preferred
- Minimum of 10 years of training, development, or talent experience, including leadership experience in corporate training design, delivery and assessment
- Minimum 5 years of fintech or banking experience
- Minimum of 5 years of experience leading teams
- Experience delivering training in both a classroom setting and virtually/remotely
- Excellent interpersonal and executive presentation skills coupled with exceptional written and verbal communication
- Completed coursework in instructional design highly desired
- Excellent performance and demonstrated operations/call center curriculum development
- Sound understanding of adult learning techniques, instructional design and delivery, blended learning methodologies and industry best practices
- Ability to analyze and interpret data and leverage those insights into training
- Ability to build exceptional, collaborative relationships within all levels of the organization inside and outside of L&D; show up as a positive culture carrier aligned with our SoFi values, driving inclusiveness and mentorship
- Strong organizational skills; history of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
About SoFi
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
San Francisco, CA, US
Year founded
2011