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Knowledge Manager Jobs in Oregon (NOW HIRING)

Empower AI Inc.

Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousing

Empower AI Inc.

Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousing

New York Life

Manager, Proposal Support Operations

The position plays a key role in driving consistency, process improvement, knowledge management, and operational scalability across the proposal support function. What You'll DoLead & Develop the ...

Baylor Scott & White Health

$124K/yr

Knowledge, Skills and Abilities * Operate and Maintain * Systems Analysis * Skill in assessing ... Knowledge Management * Knowledge of computer networking concepts and protocols, and network ...

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All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Oregon

Knowledge Manager information

See Oregon salary details

$46K

$91.1K

$130K

How much do knowledge manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for knowledge manager in Oregon is $91,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,800.00 and $109,400.00 per year, depending on experience, location, and employer.

What does a Knowledge Manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What Is a Knowledge Manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

How does a Knowledge Manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What are the key skills and qualifications needed to thrive as a Knowledge Manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What are the most commonly searched types of Knowledge jobs in Oregon? The most popular types of Knowledge jobs in Oregon are:
What are popular job titles related to Knowledge Manager jobs in Oregon? For Knowledge Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Knowledge Manager jobs in Oregon look for? The top searched job categories for Knowledge Manager jobs in Oregon are:
What cities in Oregon are hiring for Knowledge Manager jobs? Cities in Oregon with the most Knowledge Manager job openings:
What are popular job titles related to Knowledge Manager jobs in OR? For Knowledge Manager jobs in OR, the most frequently searched job titles are:
Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Oregon as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $91,052 per year, or $43.8 per hour.
Contact Center Knowledge Manager

Contact Center Knowledge Manager

Empower AI Inc.

On-site

Full-time

Posted 10 days ago

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

 

Empower AI is seeking a Contact Center Knowledge Manager to support a contact center for a federal civilian customer.

Responsibilities:

  • Maintain contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations and data warehousing
  • Develop Standard Operating Procedures (SOPs) as they relate to Knowledge Management
  • Develop knowledge training programs for staff on how to use the KM IT Tool

 

 

Qualifications

Qualifications:

  • Bachelor's degree in Knowledge Management, Information Systems, or related field.
  • 4-6 years experience managing and maintaining contact center knowledge management processes related to content analysis, document management, data capture, portal operations & maintenance, shared storage locations, workflow, and data warehousing.
  • Technical expertise in CRM configuration, operations, and maintenance, as well as KM integration with digital properties (e.g., Intelligent IVR, Chatbot).
  • Relevant experience as a KM within Department of Transportation (DOT)
  • Experience with Salesforce as a CRM
  • Expertise in developing Standard Operating Procedures (SOPs) as they relate to Knowledge Management including flagging articles for revision, editing, and approving new content, and auditing existing articles and customer experience.
  • Experience developing a knowledge training program to teach employees how to use the KM IT Tool and contribute articles to the KM database.
  • Technical writing, data analysis and strategic planning skills.
  • Adaptability to changing circumstances, as well as a proactive approach to overcoming potential blockers and mitigating risks.
About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

Employment Type: FULL_TIME

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