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Knowledge Manager Jobs in Springfield, OR (NOW HIRING)

ITW Hobart Service

Service Manager

Coburg, OR · On-site

Knowledge of an Annual Operating Plan/Long Range Plan * Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.) * Service ...

ITW Food Equipment Group LLC

Service Manager

Coburg, OR · On-site

Knowledge of an Annual Operating Plan/Long Range Plan * Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.) * Service ...

New

Avenue5 Residential, LLC

Property Manager

Eugene, OR · On-site

$30 - $32/hr

Maintain professional and technical knowledge by attending educational workshops, reviewing ... Manage the property and associate safety records, property loss claims, and risk management ...

Avenue5 Residential, LLC

Property Manager

Eugene, OR · On-site

Maintain professional and technical knowledge by attending educational workshops, reviewing ... Manage the property and associate safety records, property loss claims, and risk management ...

Avenue5 Residential, LLC

Property Manager

Eugene, OR · On-site

Maintain professional and technical knowledge by attending educational workshops, reviewing ... Manage the property and associate safety records, property loss claims, and risk management ...

Avenue5 Residential, LLC

Property Manager

Eugene, OR

$30 - $32/hr

Maintain professional and technical knowledge by attending educational workshops, reviewing ... Manage the property and associate safety records, property loss claims, and risk management ...

Avenue5 Residential, LLC

Property Manager

Eugene, OR · On-site

$30 - $32/hr

Maintain professional and technical knowledge by attending educational workshops, reviewing ... Manage the property and associate safety records, property loss claims, and risk management ...

Avenue5 Residential, LLC

Property Manager

Eugene, OR · On-site

Maintain professional and technical knowledge by attending educational workshops, reviewing ... Manage the property and associate safety records, property loss claims, and risk management ...

Kernutt Stokes

Audit Manager

Eugene, OR · On-site

$104K - $137K/yr

Must be a licensed CPA * Possess technical knowledge in GAAP, GAAS and OCBOA sufficient to supervise staff accountants, and evaluate their progress when appropriate * Experience with managing and ...

Cascade Health

Manager

Eugene, OR · On-site

Hospice management experience preferred. Two years' experience working with the medical and ... In-depth knowledge of current hospice health care concepts, trends and theories, reimbursement ...

Sonic Drive-In

General Manager

Springfield, OR · On-site

General Manager Immediate Supervisor: Area Supervisor Position Summary: This position is the ... Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO ...

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All JobsKnowledge JobsKnowledge Manager JobsKnowledge Manager Jobs in Springfield, OR

Knowledge Manager information

See Springfield, OR salary details

$45K

$89.1K

$127.3K

How much do knowledge manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for knowledge manager in Springfield, OR is $89,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,300.00 and $107,100.00 per year, depending on experience, location, and employer.

What does a Knowledge Manager do?

A Knowledge Manager is responsible for organizing, managing, and optimizing the knowledge assets within an organization. They develop strategies and systems for capturing, storing, sharing, and utilizing information to improve efficiency, collaboration, and decision-making. Knowledge Managers often work with digital platforms, facilitate training, and encourage a culture of knowledge sharing among employees. Their role is crucial in ensuring that valuable organizational knowledge is preserved and accessible to those who need it.

What Is a Knowledge Manager?

A knowledge manager ensures that company policies, strategies, and initiatives are properly documented and accessed by authorized users. These professionals support process improvement and decision-making and may work in a variety of industries. As a knowledge manager, your duties involve organizing a knowledge database, analyzing the effectiveness of knowledge management programs, and acting as mediator to answer client and staff questions about related products and practices. To pursue a career as a knowledge manager, you typically need a degree in business, information technology, or a related field and relevant work experience. Additional qualifications include interpersonal, organizational, and project management skills, as well as attention to detail and resourcefulness.

How does a Knowledge Manager typically collaborate with other departments to ensure effective knowledge sharing?

Knowledge Managers work closely with various departments such as IT, HR, and operations to identify knowledge gaps, develop systems for information sharing, and promote best practices. They often facilitate workshops, create knowledge bases, and establish guidelines to ensure that valuable organizational knowledge is accessible and up-to-date. Regular interaction with team leaders and subject matter experts is essential to capture insights and tailor knowledge management strategies that support business objectives.

What are the key skills and qualifications needed to thrive as a Knowledge Manager, and why are they important?

To thrive as a Knowledge Manager, you need expertise in information management, content curation, and organizational strategy, often supported by a degree in library science, information systems, or a related field. Familiarity with knowledge management systems (KMS), collaboration platforms like SharePoint or Confluence, and relevant certifications such as Certified Knowledge Manager (CKM) are typically required. Strong communication, analytical thinking, and stakeholder engagement skills help drive knowledge-sharing initiatives and foster a culture of continuous learning. These skills ensure that organizational knowledge is efficiently captured, shared, and utilized, leading to improved decision-making and innovation.

What is the difference between Knowledge Manager vs Content Specialist?

AspectKnowledge ManagerContent Specialist
Required CredentialsBachelor's degree, certifications in knowledge management or information systemsBachelor's degree, certifications in content creation or digital marketing
Work EnvironmentCorporate, IT, or organizational settings focusing on information systemsMarketing, media, or digital teams creating and managing content
Employer & Industry UsageUsed across industries to manage organizational knowledge assetsCommon in marketing, media, and digital content industries
Search & Comparison IntentUnderstanding roles related to organizational knowledgeComparing content creation and management roles

The Knowledge Manager focuses on organizing, maintaining, and improving organizational knowledge assets, often working with information systems and internal data. In contrast, the Content Specialist primarily creates, edits, and manages digital content for marketing or communication purposes. While both roles require strong communication skills and relevant certifications, their work environments and objectives differ significantly.

More about Knowledge Manager jobs
What cities near Springfield, OR are hiring for Knowledge Manager jobs? Cities near Springfield, OR with the most Knowledge Manager job openings:
Knowledge Manager jobs near you
Infographic showing various Knowledge Manager job openings in Springfield, OR as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $89,136 per year, or $42.9 per hour.
Manager, Knowledge & AI Service

Manager, Knowledge & AI Service

PenFed Credit Union

Eugene, OR • Hybrid

$69K - $140K/yr

Full-time

Posted 16 days ago

PenFed Credit Union rating

7.6

Company rating: 7.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Overview

PenFed is hiring a (Hybrid) Manager, Knowledge & AI Service at our Tysons, Virginia; Omaha, Nebraska; Eugene, Oregon or San Antonio, Texas location.  The primary purposes of this job are to lead the strategy, governance, design, and continuous development of PenFed’s operational knowledge program, public help portal, and AI-enabled support experiences. This role is responsible for ensuring knowledge content, information architecture, and supporting processes enable high-quality service across agent, member, and employee channels, while overseeing adoption, optimization, and business readiness for emerging AI tools agent-assist capabilities.


Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

  • Lead the roadmap, governance, and continuous improvement of AI-enabled knowledge and digital service tools, including chatbot services and agent-assist capabilities, to improve service effectiveness, containment, and user experience. Use Knowledge Management and Knowledge-Centered Service (KCS) concepts to define and evolve PenFed’s knowledge strategy, standards, governance, and content lifecycle for internal, external, and AI-assisted service experiences.
  • Design, execute, and manage scalable KM and AI-support solutions, including content optimization, reporting, process automation, and feedback loops that identify knowledge gaps, improve answer quality, and support ongoing platform enhancement.
  • Manage and develop team members, ensuring continued delivery of content to multiple PenFed platforms and channels for internal and external users.
  • Coordinate with business unit stakeholders, project teams, training, compliance, risk, and technology partners to define content requirements, support AI tool rollout and readiness, and provide recommendations for new product launches, system enhancements, and service experience changes.
  • Maintain knowledge of current digital service, knowledge management, and AI industry trends, standards, and governance practices, translating them into practical recommendations for PenFed operations.
  • Manage division policy and procedure revision process.
  • Performs regular team member onboarding, coaching, scheduling, evaluation, corrective action, and career development. 
  • Work with internal and external clients to address technical, operational, and programmatic issues affecting knowledge, digital service, and AI platforms, including testing, content readiness, prompt and response quality, and platform performance.
  • Mentor and coach employees while documenting and providing actionable feedback on individual performance.
  • Assist with maintaining PenFed’s compliance with all applicable federal, state, and local laws, regulations, and ordinances by abiding by PenFed compliance program and all policies, procedures, rules, and regulations.

Qualifications

Equivalent combination of education and experience is considered.

  • Bachelor's Degree in a related field preferred.
  • Minimum of two (2) to three (3) years of experience in a supervisory role required.
  • Minimum of six (6) to seven (7) years of content management system experience required.
  • Minimum of one (1) year of experience with AI-enabled platforms, agent-assist tools, or conversational AI solutions preferred.
  • Practical experience with Knowledge Management concepts is required.
  • Expertise in Natural Language Processing, conversational AI, prompt design, search optimization, or related AI knowledge retrieval concepts preferred.
  • Exceptional written communication skills.
  • Strong oral communication skills.
  • Experience in a Salesforce environment is preferred.
  • Strong analytical, interpersonal, and decision-making skills.
  • Technical proficiency in standard business computer operations.
  • Knowledge of financial institution structure, products, policies, and procedures preferred.
  • Experience using A.I. tools preferred.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites may be required.

Pay Transparency

The anticipated starting salary range for this role is $69,000.00 - $140,362.00.

This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Qualifications:

Equivalent combination of education and experience is considered.

  • Bachelor's Degree in a related field preferred.
  • Minimum of two (2) to three (3) years of experience in a supervisory role required.
  • Minimum of six (6) to seven (7) years of content management system experience required.
  • Minimum of one (1) year of experience with AI-enabled platforms, agent-assist tools, or conversational AI solutions preferred.
  • Practical experience with Knowledge Management concepts is required.
  • Expertise in Natural Language Processing, conversational AI, prompt design, search optimization, or related AI knowledge retrieval concepts preferred.
  • Exceptional written communication skills.
  • Strong oral communication skills.
  • Experience in a Salesforce environment is preferred.
  • Strong analytical, interpersonal, and decision-making skills.
  • Technical proficiency in standard business computer operations.
  • Knowledge of financial institution structure, products, policies, and procedures preferred.
  • Experience using A.I. tools preferred.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

There are no additional licenses and/or certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Ability to travel to various worksites may be required.

Pay Transparency

The anticipated starting salary range for this role is $69,000.00 - $140,362.00.

This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Education:UNAVAILABLEEmployment Type: FULL_TIME

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