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Itil Trainer Jobs (NOW HIRING)

VeraLogics, Inc.

ITSM Administrator

San Antonio, TX · Remote

This role supports Application Managed Service Delivery by managing ITIL-based processes ... Provide support, training, and guidance to users on Freshservice functionality and ITSM best ...

Mindlance

ITSM Configuration Management II

Boston, VA · On-site

... of ITIL Configuration Management in ServiceNow, performing work associated with ITSM process analysis, design, improvement, build, test, training, quality, metrics, strategic roadmap and ...

Mechdyne Corporation

$90 - $130/hr

CTS, ITIL, or related AV/IT certifications. * Bachelors in Computer Science or Information ... training solutions. Mechdyne is an Equal Opportunity Employer. We encourage qualified candidates ...

New

CACI

Network Operations Center (NOC) Trainer

Denver, CO · On-site

$75K - $158K/yr

Familiarity with ITIL framework and service management best practices. Certifications in training or instructional design (e.g., Certified Professional in Learning and Performance (CPLP)). This ...

Zones

IT Service Desk Technical Trainer

Boston, MA · On-site

$45/hr

What you will do as the IT Service Desk Technical Trainer: The requirements below are ... ITIL knowledge and experience * Experience with legacy Microsoft Office Suites (Outlook, Word ...

ASM Research

Change Management Engineer

Provide training and guidance to engineers, analysts, and managers on ITIL change practices, ITSM tool usage, and documentation expectations to improve compliance and consistency. Required ...

CBIZ

IT Service Management (ITSM) Lead

Cleveland, OH · Hybrid

Lead cross-team adoption of ITIL best practices and ensure consistent execution across IT * Facilitate training sessions, workshops, and stakeholder engagement to promote process adherence and ...

Blue.Cloud

Change Management Specialist

Buffalo, NY · On-site

The ideal candidate combines strong ITSM/ITIL process knowledge with hands-on ServiceNow platform ... Stakeholder Engagement & Training • Act as a subject matter expert (SME) and point of contact for ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

Implement and optimize ITIL-aligned service management processes. Team Management * Lead, mentor ... Conduct regular performance reviews and facilitate ongoing training and skills development.

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Itil Trainer information

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How much do itil trainer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for itil trainer in the United States is $25.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $28.85 per hour, depending on experience, location, and employer.

What is an ITIL trainer?

An ITIL Trainer is responsible for educating individuals and organizations on ITIL (Information Technology Infrastructure Library) best practices. They design and deliver training sessions to help professionals understand IT service management (ITSM) principles and how to apply them in real-world scenarios. ITIL Trainers often prepare candidates for ITIL certification exams, ensuring they grasp key concepts like service strategy, design, transition, operation, and continual improvement. They may work for training organizations, as independent consultants, or within companies to upskill internal teams. Strong communication skills, ITIL expertise, and relevant certifications are essential for this role.

What are the key skills and qualifications needed to thrive as an ITIL trainer?

To thrive as an ITIL Trainer, you need comprehensive knowledge of ITIL frameworks and best practices, supported by relevant certifications such as ITIL Foundation or higher. Familiarity with training delivery tools (such as Learning Management Systems) and ITSM software is typically required. Strong communication, presentation, and mentoring skills help engage learners and foster understanding. These abilities ensure effective knowledge transfer and empower professionals to implement ITIL principles successfully in their organizations.

What types of organizations typically employ ITIL trainers, and what is the usual work environment like?

ITIL Trainers are commonly employed by IT consulting firms, corporate training organizations, and large enterprises with dedicated IT service management teams. The work environment can range from classroom or virtual training sessions to on-site workshops with client teams. Trainers regularly collaborate with IT managers, service desk staff, and other stakeholders to ensure training content aligns with organizational goals and current ITSM processes. This role offers the opportunity to work with diverse industries and groups and often involves frequent updates to course material to keep pace with evolving best practices.

How do you become an ITIL trainer?

To become an ITIL trainer, you typically need to hold an advanced ITIL certification such as ITIL Expert, have extensive experience in IT service management, and complete an accredited ITIL instructor training course. Additionally, trainers often need to demonstrate teaching skills and may need to obtain a trainer or instructor certification from an authorized organization.

Is ITIL in demand?

ITIL Trainer roles are in demand as organizations seek professionals with expertise in IT service management frameworks. Certified ITIL trainers with strong communication skills and knowledge of ITIL practices are sought after in industries focusing on IT service delivery and process improvement.
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Itil Trainer jobs near you
Infographic showing various Itil Trainer job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $52,554 per year, or $25.3 per hour.

ITSM Administrator

VeraLogics, Inc.

San Antonio, TX • Remote

Full-time

Re-posted 24 days ago

Job description

The ITSM Administrator is responsible for the administration, configuration, and ongoing optimization of the organization's IT Service Management (ITSM) platform, primarily Freshservice. This role supports Application Managed Service Delivery by managing ITIL-based processes, developing workflows and automations, maintaining reporting and dashboards, and driving continuous service improvement initiatives. 


Key Responsibilities

  • Administer and maintain the Freshservice platform, including workflows, automations, service catalogs, SLAs, and business rules.
  • Configure and support ITIL-based processes including Incident, Request, Change, Problem, Knowledge, and Asset Management.
  • Develop and maintain dashboards, reports, and service metrics to support operational and leadership reporting.
  • Identify and implement process improvements and automation opportunities to increase efficiency and service quality.
  • Manage integrations with enterprise applications and support platform upgrades and enhancements.
  • Provide support, training, and guidance to users on Freshservice functionality and ITSM best practices.
  • Maintain process documentation, knowledge articles, and standard operating procedures.
  • Support governance, compliance, audit, and service management initiatives.


Required Qualifications

Education

  • Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent experience.

Experience

  • 3+ years of experience in IT Service Management, Service Desk, or IT Operations.
  • 3+ years of experience in Application Management or SAP management
  • 2+ years of hands-on Freshservice administration experience.
  • Experience with workflow configuration, service catalogs, automation, and reporting.
  • Experience supporting ITIL-based service management processes.


Required Skills

  • Freshservice administration and configuration.
  • Knowledge of ITIL framework and service management best practices.
  • Workflow automation and business process optimization.
  • Dashboard and report development.
  • Microsoft 365 applications.
  • Basic understanding of integrations, APIs, and automation platforms.
  • Knowledge of Active Directory, Microsoft Entra ID (Azure AD), Okta, or other identity management solutions preferred.


Certifications

Preferred certifications include ITIL Foundation and Freshservice Administrator certifications.