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Itil Contract Jobs (NOW HIRING)

Procom Consultants Group

Service Architect

Richardson, TX

$64.75 - $81.50/hr

... contract opportunity in Dallas, TX. Service Architect Job Details We are looking to hire a Service Architect with expert ITIL knowledge and qualifications, Service Design, ITSM tools design and ...

XPO Logistics

Manager, Technology VMO - Hybrid

Charlotte, NC · On-site

$83K - $111K/yr

Experience with contract administration, governance, and customer relationship management Preferred ... ITIL certification a plus * Working knowledge of transportation, logistics and supply chain ...

XPO Logistics

Manager, Technology VMO - Hybrid

Charlotte, NC · Hybrid

$83K - $111K/yr

Experience with contract administration, governance, and customer relationship management Preferred ... ITIL certification a plus * Working knowledge of transportation, logistics and supply chain ...

XPO

Manager, Technology VMO - Hybrid

Charlotte, NC · Hybrid

$86K - $116K/yr

Experience with contract administration, governance, and customer relationship management Preferred ... ITIL certification a plus * Working knowledge of transportation, logistics and supply chain ...

Cayuse Holdings

ITSM Incident Response Analyst

$30 - $48/hr

Remote Type: Independent Contract - Corp to Corp/1099 Start Date: ASAP Pay Rate: $30-48/hr ... Ensuring that our ITIL aligned Incident Management processes are followed so that event management ...

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Itil Contract information

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$28

$51

$75

How much do itil contract jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for itil contract in the United States is $51.23, according to ZipRecruiter salary data. Most workers in this role earn between $39.42 and $59.13 per hour, depending on experience, location, and employer.

What is the difference between Itil Contract vs Service Desk Analyst?

AspectItil ContractService Desk Analyst
CertificationsITIL Foundation, Contract ManagementITIL Foundation, Customer Service
Work EnvironmentContract-based, project-focusedHelp desk, support center
Employer & IndustryIT service providers, consulting firmsIT departments, support centers
Search & Comparison IntentUnderstanding contract roles in IT service managementCustomer support, incident resolution

While an Itil Contract focuses on managing IT service contracts and ensuring service delivery aligns with contractual obligations, a Service Desk Analyst primarily handles user support, incident management, and troubleshooting. Both roles require ITIL knowledge, but their focus areas differ: one emphasizes contract management, the other customer support.

What are the key skills and qualifications needed to thrive as an ITIL Contract Manager, and why are they important?

To thrive as an ITIL Contract Manager, you need a solid understanding of IT service management principles, contract negotiation, and vendor management, typically supported by ITIL certification and experience in IT contracts. Familiarity with IT service management tools (like ServiceNow), contract management systems, and compliance standards is essential. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for managing complex agreements and building strong supplier relationships. These skills ensure efficient service delivery, risk mitigation, and successful fulfillment of contractual obligations.

What is an ITIL contract?

An ITIL contract is an agreement between a service provider and a client that outlines the delivery of IT services based on ITIL (Information Technology Infrastructure Library) best practices. These contracts typically define the scope of services, performance standards, roles and responsibilities, and service level agreements (SLAs). The goal is to ensure that IT services are delivered efficiently and effectively, aligning with the business needs of the client. ITIL contracts help organizations improve service quality, manage risks, and achieve greater customer satisfaction.

How does an ITIL Contract Manager typically collaborate with other IT service management teams?

An ITIL Contract Manager frequently works alongside service delivery, procurement, and vendor management teams to ensure that IT service agreements align with organizational goals and compliance standards. This role often involves regular meetings to review contract performance, resolve service issues, and negotiate terms with external vendors. Effective communication and cross-functional teamwork are essential, as the Contract Manager serves as a liaison between technical teams, legal departments, and third-party providers. Close collaboration helps ensure that service levels are maintained and that contracts provide maximum value to the business.
More about Itil Contract jobs
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Itil Contract jobs near you
Infographic showing various Itil Contract job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 6% Full Time, 3% Temporary, and 88% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $106,561 per year, or $51.2 per hour.
ServiceNow Architect : Austin, TX : Contract

ServiceNow Architect : Austin, TX : Contract

Marvel Technologies Inc

Austin, TX • On-site

Contractor

Posted 12 days ago

Job description

Job Title :  ServiceNow Architect

Location :   Austin, TX

Duration : Long Term

Contract

Job Description:

The ServiceNow Architect is responsible for ServiceNow Design, Configuration, Customization, and Implementation at DFPS following established industry standards and best practices. This role is also responsible for the following:

  • Takes responsibility for overall architecture, design, implementation, and integrity of the ServiceNow platforms
  • As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
  • Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines. Implementation experience of Strategic and Project Portfolio management (SPM & PPM).
  • Provide High Level Design and specifications for ServiceNow implementation
  • Design and implementation:
    • Various application modules in ServiceNow
    • Integrations between ServiceNow and other 3rd party enterprise applications e.g. Azure Active Directory etc
    • Configuration of ServiceNow to automate internal ITIL/ITSM processes
    • User Provisioning process that integrates with internal and external systems
    • ServiceNow security architecture
  • Provide directions and architecture to integrate with application in place that are custom built and COTS and SaaS products
  • Participate in process flow analysis and process redesign working with the Project Manager
  • Work with business office to enhance the business process with ServiceNow work process and tools
  • Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
  • Understand the ServiceNow table structures and data model
  • Have done Customization of ServiceNow configurations, including custom scripts
  • Experience working with remote teams
  • Share best practices and be consultative throughout the technical design of the project

II.  CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:

Years

Required/Preferred

Experience

8

Required

Hands-on ServiceNow configuration, development, and integration experience

5

Required

SPM/PPM module implementation experience

5

Required

Expert knowledge in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices

5

Required

Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc

5

Required

Architected and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant

3

Required

Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff

7

Preferred

Industry and project experience with ServiceNow

5

Preferred

ServiceNow System Administrator and/or and Implementation Specialist certification

5

Preferred

Technical Documentation including Technical Design, Implementation, and Configuration Plans

5

Preferred

Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB

3

Preferred

Some technical knowledge is highly desirable in programming e.g. Java, Javascript, SQL, etc.