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Itil Contract Jobs (NOW HIRING)

IT Contracts Manager

Silver Spring, MD · On-site

$91K - $122K/yr

As a Contract Manager, you will be a key member of the leadership team and will influence the ... ITIL Foundations; * Experienced Microsoft Office, Project, Visio, and SharePoint user ...

IT Contracts Manager

Silver Spring, MD · On-site

$91K - $122K/yr

As a Contract Manager, you will be a key member of the leadership team and will influence the ... ITIL Foundations; * Experienced Microsoft Office, Project, Visio, and SharePoint user ...

$115K - $160K/yr

Oversee Service Desk operations to align with ITIL best practices, meeting or exceeding established ... contract writing system implementations preferred. * Knowledge of Appian platform application ...

Contract Location : Irving, TX * (not a generic technical writer but someone who has some ITIL Service Support process background/who has experience documenting all ITIL Service delivery processes ...

Program/Contract Manager Salary Range: $175,000 to $190,000 per year Ops Tech Alliance (OTA) is ... Familiarity with ITIL service management practices and ITSM platforms (e.g., Ivanti, ServiceNow)

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Itil Contract information

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How much do itil contract jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for itil contract in the United States is $51.23, according to ZipRecruiter salary data. Most workers in this role earn between $39.42 and $59.13 per hour, depending on experience, location, and employer.

What is the difference between Itil Contract vs Service Desk Analyst?

AspectItil ContractService Desk Analyst
CertificationsITIL Foundation, Contract ManagementITIL Foundation, Customer Service
Work EnvironmentContract-based, project-focusedHelp desk, support center
Employer & IndustryIT service providers, consulting firmsIT departments, support centers
Search & Comparison IntentUnderstanding contract roles in IT service managementCustomer support, incident resolution

While an Itil Contract focuses on managing IT service contracts and ensuring service delivery aligns with contractual obligations, a Service Desk Analyst primarily handles user support, incident management, and troubleshooting. Both roles require ITIL knowledge, but their focus areas differ: one emphasizes contract management, the other customer support.

What are the key skills and qualifications needed to thrive as an ITIL Contract Manager, and why are they important?

To thrive as an ITIL Contract Manager, you need a solid understanding of IT service management principles, contract negotiation, and vendor management, typically supported by ITIL certification and experience in IT contracts. Familiarity with IT service management tools (like ServiceNow), contract management systems, and compliance standards is essential. Strong analytical thinking, attention to detail, and effective communication are crucial soft skills for managing complex agreements and building strong supplier relationships. These skills ensure efficient service delivery, risk mitigation, and successful fulfillment of contractual obligations.

What is an ITIL contract?

An ITIL contract is an agreement between a service provider and a client that outlines the delivery of IT services based on ITIL (Information Technology Infrastructure Library) best practices. These contracts typically define the scope of services, performance standards, roles and responsibilities, and service level agreements (SLAs). The goal is to ensure that IT services are delivered efficiently and effectively, aligning with the business needs of the client. ITIL contracts help organizations improve service quality, manage risks, and achieve greater customer satisfaction.

How does an ITIL Contract Manager typically collaborate with other IT service management teams?

An ITIL Contract Manager frequently works alongside service delivery, procurement, and vendor management teams to ensure that IT service agreements align with organizational goals and compliance standards. This role often involves regular meetings to review contract performance, resolve service issues, and negotiate terms with external vendors. Effective communication and cross-functional teamwork are essential, as the Contract Manager serves as a liaison between technical teams, legal departments, and third-party providers. Close collaboration helps ensure that service levels are maintained and that contracts provide maximum value to the business.
More about Itil Contract jobs
What cities are hiring for Itil Contract jobs? Cities with the most Itil Contract job openings:
What are the most commonly searched types of Itil jobs? The most popular types of Itil jobs are:
What states have the most Itil Contract jobs? States with the most job openings for Itil Contract jobs include:

IT Contracts Manager

A & T SYSTEMS INC

Silver Spring, MD • On-site

$91K - $122K/yr

Other

Posted 15 days ago


Job description

Description

A&T Systems, Inc. is seeking a Contract Manager. As a Contract Manager, you will be a key member of the leadership team and will influence the broader strategic and operational needs within the organization. This position provides expert Project leadership to plan, manage and deliver all aspects of one or more large, technical and complex contracts/projects, crossing multiple disciplines. Key success factors for this role are a proven track record and passion for leading and delivering contracts and projects on-time, on-budget and to scope specifications. This role requires strong leadership, training and mentoring.

Requirements

  • Location: Silver Spring, MD (Onsite)
  • Required Travel: 15%
  • Employee Type: Full Time
  • Experience: 8-10 Years' Experience in Project
  • Salary: Negotiable
  • Education: Bachelor's Degree in Business, Information Systems or a related field or equivalent job experience
  • Job Type: Information Technology Government - Federal & State
  • Clearance: Secret (Preferred)
  • Certifications: Project Management Professional (PMP); ITIL Foundations;
  • Experienced Microsoft Office, Project, Visio, and SharePoint user

Responsibilities:

  • Staffing, technical and performance management, oversight and mentoring of employees
  • Develop technical solutions and approaches to meet project/program requirements
  • Act as the contact for program activities, leading program review sessions with customer to discuss performance, scheduling and future requirements
  • Develop new business or expand the company's service offering with the customer
  • Support the development of project/task order proposals ensuring accuracy of content and submission on time.
  • Direct work of employees from multiple functional areas
  • Support Site Managers in documenting and creating monthly work matrix reports
  • Develop and update project/program past performance references for all work supported

Essential Job Functions:

  • Serve as Contracts and authorized interface with the respective Contracting Officer Representative (COR), and other stakeholders.
  • Support the management of complex contracts and Task Orders for multiple customers according to the mission of the organization.
  • Maintain close relationships and frequent communication with key customer stakeholders and functional supporting departments to ensure the appropriate tools, processes, and skill levels of staff are in place to execute current and future project/program requirements.
  • Responsible for formulating and enforcing work standards, developing and assigning schedules, reviewing work discrepancies, supervising team personnel and communicating policies, purposes and goals of the organization to subordinates.
  • Troubleshoot problems within project/program, providing analysis and solution recommendations.
  • Provide Quality Control Plans for all relevant requirements. Identify and assess project / program risks and opportunities.? Develop mitigation plans for risks.
  • Maintain overall cost, schedule and technical responsibility for all aspects of the contract. Accountable for meeting contractual performance criteria and due dates during service delivery, and successful overall contract performance.
  • Manage financial performance of contracts / Task Orders assigned to include attaining financial and performance objectives
  • Responsible for the delivery of services to the customers according to the associated PWS.
  • Provide management oversight of all contract personnel and ensure high-quality and acceptable task completion and deliverables from contract personnel in compliance with the PWS.
  • Manage project/program personnel and resources; day-to-day project/program activities; the technical management of all tasks; and developing and implementing processes a procedures to optimize service operations, improve efficiently and cost effectiveness.
  • Maintain a scalable and adaptable capability to accommodate rapidly changing customer needs.
  • Ability to develop computer-generated reports and presentations.
  • Manage subcontractor performance on each task order.
  • Work with Site Managers to develop and track performance metrics and project/task accomplishments.
  • Work directly with contracting officer and client to coordinate contract activities and schedules and solve problems that arise during contract and task order execution.
  • Capture Manager/Technical Lead for future contract opportunities.