IT Support Engineer
Lexington, SC · On-site
As the IT Support Engineer, you will be responsible for handling all elevated incidents and service requests through service management tools. This role will involve taking detailed notes of the ...
IT Support Engineer
Lexington, SC · On-site
As the IT Support Engineer, you will be responsible for handling all elevated incidents and service requests through service management tools. This role will involve taking detailed notes of the ...
Job Title Manufacturing IT Support Engineer Overview / Summary We are seeking a Manufacturing IT Support Engineer to support plant operations by maintaining and troubleshooting manufacturing ...
Job Title Manufacturing IT Support Engineer Overview / Summary We are seeking a Manufacturing IT Support Engineer to support plant operations by maintaining and troubleshooting manufacturing ...
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IT Support Engineer
Chicago, IL · On-site
$60K - $75K/yr
The Plant IT Hardware Support Engineer is responsible for the deployment, maintenance, and support of hardware and operational technology within a fast-paced fresh food manufacturing environment.
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Be Seen First
IT Support Engineer
Chicago, IL · On-site
$60K - $75K/yr
The Plant IT Hardware Support Engineer is responsible for the deployment, maintenance, and support of hardware and operational technology within a fast-paced fresh food manufacturing environment.
New
IT Support Engineer
$55K - $65K/yr
We are seeking an IT Support Engineer who takes pride in delivering an exceptional end-user experience and thrives in a fast-moving, service-oriented environment. You will provide L1 and L2 technical ...
IT Support Engineer
$55K - $65K/yr
We are seeking an IT Support Engineer who takes pride in delivering an exceptional end-user experience and thrives in a fast-moving, service-oriented environment. You will provide L1 and L2 technical ...
Title: IT Support Engineer Location: Los Angeles or San Francisco, CA Start: August/1st Visa: GC or USC is preferred. H4 EAD may work. Interview: In-Person Qualification / Requirements: * Network ...
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Title: IT Support Engineer Location: Los Angeles or San Francisco, CA Start: August/1st Visa: GC or USC is preferred. H4 EAD may work. Interview: In-Person Qualification / Requirements: * Network ...
IT Support Engineer
Albany, NY · On-site
$25/hr
Job Summary As an IT Support Engineer, you'll own support tickets from first response to verified resolution for our Albany customer base -- working onsite 40 hours/week. You'll troubleshoot end-user ...
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IT Support Engineer
Albany, NY · On-site
$25/hr
Job Summary As an IT Support Engineer, you'll own support tickets from first response to verified resolution for our Albany customer base -- working onsite 40 hours/week. You'll troubleshoot end-user ...
IT Support Engineer
Cranbury, NJ · On-site
$55K - $65K/yr
We are seeking an IT Support Engineer who takes pride in delivering an exceptional end-user experience and thrives in a fast-moving, service-oriented environment. You will provide L1 and L2 technical ...
IT Support Engineer
Cranbury, NJ · On-site
$55K - $65K/yr
We are seeking an IT Support Engineer who takes pride in delivering an exceptional end-user experience and thrives in a fast-moving, service-oriented environment. You will provide L1 and L2 technical ...
IT Support Engineer
Dallas, TX · On-site
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Support Engineer to join our team in Dallas, TX! UBEO is a distributor/servicer of ...
IT Support Engineer
Dallas, TX · On-site
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Support Engineer to join our team in Dallas, TX! UBEO is a distributor/servicer of ...
IT Support Engineer
Fort Worth, TX · On-site
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Support Engineer to join our team in Fort Worth, TX! UBEO is a distributor/servicer ...
IT Support Engineer
Fort Worth, TX · On-site
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire an IT Support Engineer to join our team in Fort Worth, TX! UBEO is a distributor/servicer ...
IT Support Engineer
Madison, WI · On-site
$65K - $85K/yr
Training & development The IT Support Engineer is responsible for advanced installation, configuration, and support of Windows-based computers, network devices and services, software and mobile ...
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IT Support Engineer
Madison, WI · On-site
$65K - $85K/yr
Training & development The IT Support Engineer is responsible for advanced installation, configuration, and support of Windows-based computers, network devices and services, software and mobile ...
IT Support Engineer
Boston, MA · On-site
About the Role As an IT Support Engineer, you will play a role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in ...
IT Support Engineer
Boston, MA · On-site
About the Role As an IT Support Engineer, you will play a role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in ...
IT Support Engineer
Boston, MA · On-site
About the Role As an IT Support Engineer, you will play a role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in ...
Quick apply
IT Support Engineer
Boston, MA · On-site
About the Role As an IT Support Engineer, you will play a role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in ...
IT Support Engineer
Manchester, NH · On-site
$70K - $90K/yr
The IT Support Engineer (ITSE) serves as the final technical escalation point within the Help Desk team. ITSEs provide advanced infrastructure and systems support for Mainstay clients while acting as ...
IT Support Engineer
Manchester, NH · On-site
$70K - $90K/yr
The IT Support Engineer (ITSE) serves as the final technical escalation point within the Help Desk team. ITSEs provide advanced infrastructure and systems support for Mainstay clients while acting as ...
IT Support Engineer
Little Rock, AR · On-site
The IT Support Engineer plays a crucial role in providing technical support to end-users within an organization. The primary responsibility is to address and resolve IT-related issues, ensuring that ...
IT Support Engineer
Little Rock, AR · On-site
The IT Support Engineer plays a crucial role in providing technical support to end-users within an organization. The primary responsibility is to address and resolve IT-related issues, ensuring that ...
Role: IT Helpdesk Support engineer Location: Alameda, CA-Locals preferred Duration:6+ Months JD: Overall 8+ Years of experience The IT Support Specialist II will provide IT support services to ...
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Role: IT Helpdesk Support engineer Location: Alameda, CA-Locals preferred Duration:6+ Months JD: Overall 8+ Years of experience The IT Support Specialist II will provide IT support services to ...
New
IT Support Engineer
Boston, MA · On-site
As an IT Engineer on our Global IT Operations team, you'll be a frontline technician providing hands-on technical support for our employees worldwide. The ideal candidate has a strong foundation in ...
IT Support Engineer
Boston, MA · On-site
As an IT Engineer on our Global IT Operations team, you'll be a frontline technician providing hands-on technical support for our employees worldwide. The ideal candidate has a strong foundation in ...
IT Support Engineer
Boston, MA · On-site
As an IT Engineer on our Global IT Operations team, you'll be a frontline technician providing hands-on technical support for our employees worldwide. The ideal candidate has a strong foundation in ...
IT Support Engineer
Boston, MA · On-site
As an IT Engineer on our Global IT Operations team, you'll be a frontline technician providing hands-on technical support for our employees worldwide. The ideal candidate has a strong foundation in ...
IT Support Engineer
New York, NY · On-site
We're training and deploying frontier models for developers and enterprises who are building AI ... As the primary IT support point of contact for the New York Cohere office, you'll provide first ...
IT Support Engineer
New York, NY · On-site
We're training and deploying frontier models for developers and enterprises who are building AI ... As the primary IT support point of contact for the New York Cohere office, you'll provide first ...
Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...
Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North American Region Location: Richmond, VA ROLE SUMMARY We're seeking a dynamic Level 2 IT Support ...
Sr. IT Support Engineer San Francisco Bay Area | Hybrid Who We Are: Halcyon Financial Technology, L.P. ("HalcyonFT") provides information technology solutions to private equity, hedge fund ...
Sr. IT Support Engineer San Francisco Bay Area | Hybrid Who We Are: Halcyon Financial Technology, L.P. ("HalcyonFT") provides information technology solutions to private equity, hedge fund ...
It Support Engineer information
See salary details
$32.5K - $39.2K
5% of jobs
$39.2K - $46K
8% of jobs
$50.8K is the 25th percentile. Wages below this are outliers.
$46K - $52.7K
16% of jobs
$52.7K - $59.4K
15% of jobs
The median wage is $61.7K / yr.
$59.4K - $66.1K
17% of jobs
$66.1K - $72.9K
14% of jobs
$73K is the 75th percentile. Wages above this are outliers.
$72.9K - $79.6K
11% of jobs
$79.6K - $86.3K
6% of jobs
$86.3K - $93K
4% of jobs
$93K - $99.8K
2% of jobs
$99.8K - $106.5K
2% of jobs
$32.5K
$65.9K
$106.5K
How much do it support engineer jobs pay per year?
As of Jun 4, 2026, the average yearly pay for it support engineer in the United States is $65,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $76,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Support Engineer, and why are they important?
To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.
What are some common challenges IT Support Engineers face, and how can they effectively address them?
IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.
What are IT Support Engineers?
IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.
What is the difference between It Support Engineer vs Network Support Technician?
| Aspect | It Support Engineer | Network Support Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+, Microsoft Certified | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desks, remote support, on-site troubleshooting | Network infrastructure, server rooms, on-site network support |
| Employer & Industry | IT service providers, corporate IT departments | Telecommunications, data centers, enterprise networks |
| Common Search/Comparison | Yes | Yes |
The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.
More about It Support Engineer jobs
What cities are hiring for It Support Engineer jobs? Cities with the most It Support Engineer job openings:
What are the most commonly searched types of It Support Engineer jobs? The most popular types of It Support Engineer jobs are:
Who are the top companies hiring for It Support Engineer jobs? The top employers for It Support Engineer jobs are:
What states have the most It Support Engineer jobs? States with the most job openings for It Support Engineer jobs include:
What job categories do people searching It Support Engineer jobs look for? The top searched job categories for It Support Engineer jobs are:
What are popular job titles related to It Support Engineer jobs? For It Support Engineer jobs, the most frequently searched job titles are:
Southeastern Freight Lines rating
8.7
Based on 44 frontline employees who took The Breakroom Quiz
2nd of 61 rated delivery companies
Job description
As the IT Support Engineer, you will be responsible for handling all elevated incidents and service requests through service management tools. This role will involve taking detailed notes of the problems users are experiencing, determining the necessary steps to resolve these issues, and managing the flow of incoming support requests. You will escalate requests to higher level support teams and experts as needed. Strong analytical skills and effective communication skills will be required for this job.
Provide end-user support for the desktop computing environment, network infrastructure, and physical and cyber security. Responsible for Incident Coordination for any urgent Information Technology (IT) issues. Monitor various IT systems, analyze performance data, and escalate to appropriate product specialist as needed. Analyze and provide Tier 2 technical support across all services, resolving escalated end-user issues and collaborating with IT development and infrastructure teams as needed. Set reasonable customer expectations for resolution time by determining scope, impact, and severity of issue. Respond to a broad range of service requests for support by providing information to fulfill requests or providing a resolution. Provide IT infrastructure support at various Company facilities. Provide Tier 2 investigation and diagnosis and promptly allocate unresolved issues as appropriate. Route unresolved incidents to the correct product specialist for resolution. Assist with the specification, development, research, and evaluation of services standards. Apply these standards to resolve or escalate issues and give technical briefings to staff members. Communicate with vendors regarding various hardware problems and ensure all problems are resolved within a reasonable time frame. Provide remote technical support online, over the phone, or through remote access. Provide guidance to junior members of the team. Work with product specialists to document and train other Level 1 and 2 personnel on any new features. Coordinate with the Computer Operations Manager in establishing priorities. Prepare training manuals and knowledge base articles for internal team and end-user guidance.
The position requires a minimum of five years of experience in a similar role, along with prior experience using help desk software and Microsoft applications. Candidates should hold an Associate Degree, Bachelor's Degree, or possess equivalent experience. While not required, seven or more years of experience in a similar position is preferred. Additionally, previous experience with Jira or other Service Management software is advantageous. A CompTIA A+ Certification is also preferred but not mandatory.
Work Shift
First Shift
http://www.youtube.com/watch?v=xZc1A8aeshc
Provide end-user support for the desktop computing environment, network infrastructure, and physical and cyber security. Responsible for Incident Coordination for any urgent Information Technology (IT) issues. Monitor various IT systems, analyze performance data, and escalate to appropriate product specialist as needed. Analyze and provide Tier 2 technical support across all services, resolving escalated end-user issues and collaborating with IT development and infrastructure teams as needed. Set reasonable customer expectations for resolution time by determining scope, impact, and severity of issue. Respond to a broad range of service requests for support by providing information to fulfill requests or providing a resolution. Provide IT infrastructure support at various Company facilities. Provide Tier 2 investigation and diagnosis and promptly allocate unresolved issues as appropriate. Route unresolved incidents to the correct product specialist for resolution. Assist with the specification, development, research, and evaluation of services standards. Apply these standards to resolve or escalate issues and give technical briefings to staff members. Communicate with vendors regarding various hardware problems and ensure all problems are resolved within a reasonable time frame. Provide remote technical support online, over the phone, or through remote access. Provide guidance to junior members of the team. Work with product specialists to document and train other Level 1 and 2 personnel on any new features. Coordinate with the Computer Operations Manager in establishing priorities. Prepare training manuals and knowledge base articles for internal team and end-user guidance.
The position requires a minimum of five years of experience in a similar role, along with prior experience using help desk software and Microsoft applications. Candidates should hold an Associate Degree, Bachelor's Degree, or possess equivalent experience. While not required, seven or more years of experience in a similar position is preferred. Additionally, previous experience with Jira or other Service Management software is advantageous. A CompTIA A+ Certification is also preferred but not mandatory.
Work Shift
First Shift
http://www.youtube.com/watch?v=xZc1A8aeshc
What Southeastern Freight Lines employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Southeastern Freight Lines
Sourced by ZipRecruiter
Southeastern Freight Lines is a freight transportation company based in Lexington, SC, US. The company operates in the trucking and transportation industry, specializing in customized solutions for regional less-than-truckload (LTL) transportation services. Founded in 1950 by W.T. Cassels, Southeastern Freight Lines initially served a number of states in the southeastern United States. Through the years, the company has significantly expanded, now providing comprehensive transportation solutions all over the continent. Adhering to their mission of meeting or exceeding the needs of every customer – every single time, the company takes pride in consistently delivering top-tier service. Notable achievements include groundbreaking customer service technologies and winning multiple quality awards in their industry.
Company size
5,001 - 10,000 Employees
Headquarters location
Lexington, SC, US
Year founded
1950