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It Support Assistant Jobs (NOW HIRING)

Church of the Highlands

IT Support Assistant

Birmingham, AL · On-site

$15 - $20/hr

The IT Support Assistant provides front-line technical support to team, volunteers, and guests by assisting with routine technology issues and administrative tasks within the Information Technology ...

Lyons USD 405

IT Assistant

Lyons, KS · On-site

$15.50 - $21.25/hr

IT Assistant Title: Technology Support Assistant Pay Rate: See Classified Handbook Supervisor: Director of Technology USD 405 General Summary : We're seeking a tech savvy individual to provide ...

Trulieve

IT Support Tech

Tallahassee, FL · On-site

$19.50 - $26.50/hr

Troubleshoot network-related issues and assist with MDM platform management. * Collaborate with IT Service Management to ensure a seamless support experience. * Audit and streamline manual software ...

mcw

IT Support Tech, Senior

Minneapolis, MN · On-site

$22.50 - $30.75/hr

The IT Support Technician provides comprehensive technical support across the organization ... Support: * Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting * Monitor and ...

Anthropic

Manager, IT Support

New York, NY · On-site

$230K - $265K/yr

... assistant, the human ticket queue behind it, walk-ups and desk-side help, hardware swaps ... You'll manage a team of IT Support Engineers across San Francisco, New York, and Seattle-hiring ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

Addison Group

IT Support

Dallas, TX · On-site

Job Title: IT Support Engineer Work Model: On-site, 5 days a week Salary Expectations: $75-$110K max + performance-based bonus Team: Small IT team Notes: This is a backfill position for an IT Support ...

MKS2 Technologies

Assistant IT Support Lead

Liberty, NC · On-site

$125K - $130K/yr

The Assistant IT Support Lead serves as a key member of the cybersecurity team responsible for maintaining system accreditation, administering RMF packages, supporting security assessments, and ...

Desert IT Solutions

IT Support Technician

Dallas, TX · On-site

$50K - $60K/yr

Reports to: IT Support Manager Pay Rate: 50,000 - 60,000 Annually Duties and Responsibilities ... Remotely assist users with desktop, server, point of sale, business management programs, network or ...

HDR

IT Support Specialist

San Diego, CA · On-site

In the role of IT Support Specialist, we'll count on you to ... Apply technology to address business needs and constraints * Assist staff to achieve efficient and ...

Brown Group

IT Support Tech

Ridgeland, MS · On-site

$18.75 - $25.50/hr

The IT Support Tech will assist the IT department in all aspects of networking, micro market installation and maintenance, firewall management, running network cable and electronic device support.

Velociti

IT Support Specialist

Riverside, MO · On-site

Power Technology Forward as an IT Support Specialist at Velociti! Location: Riverside, MO (On-Site ... person support . * Assist with the setup and configuration of peripherals, including printers ...

SPS North America

IT Support

Chicago, IL

$22.25 - $30.50/hr

IT Support is responsible for performing secure data wiping on hard drives using industry-standard tools (e.g., DBAN, Blancco, diskpart). Ensure compliance with data security protocols and ...

Boisset Collection

IT Support Technician

Saint Helena, CA · On-site

$70K - $75K/yr

Position Summary The IT Support Technician provides hands-on technical support to employees across ... Identity Support * Assist with Microsoft 365 user administration, including account setup ...

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It Support Assistant information

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How much do it support assistant jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it support assistant in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is an IT Support Assistant?

IT Support Assistants are entry-level professionals who provide technical assistance and support to users experiencing computer, hardware, or software issues. They help troubleshoot problems, install and configure systems, and maintain IT equipment within an organization. Their role often includes responding to service requests, supporting network connectivity, and escalating more complex issues to higher-level IT staff. IT Support Assistants play a crucial part in ensuring smooth day-to-day technology operations for businesses or institutions.

What are the key skills and qualifications needed to thrive as an IT Support Assistant?

To thrive as an IT Support Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong problem-solving skills, patience, and clear communication help you effectively assist users and manage technical issues. These skills ensure efficient resolution of IT problems, minimize downtime, and support smooth organizational operations.

What are some common challenges IT Support Assistants face when handling multiple support requests simultaneously?

IT Support Assistants often manage several user requests at once, which can be challenging when issues vary in complexity and urgency. Prioritizing tasks effectively and maintaining clear communication with users is essential to ensure timely resolution. Utilizing ticketing systems, collaborating closely with team members, and following established protocols can help manage workload efficiently. Developing strong organizational and multitasking skills will also aid in meeting user expectations and maintaining high service standards.

What is the difference between It Support Assistant vs Help Desk Technician?

AspectIt Support AssistantHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Support Center Analyst (preferred)
Work EnvironmentCorporate, educational, or small business IT supportHelp desk, call center, or remote support
Job ResponsibilitiesAssist with hardware/software issues, basic troubleshooting, user supportRespond to user inquiries, troubleshoot technical problems, escalate issues

Both roles involve technical support and require similar certifications, but an It Support Assistant typically works more directly with hardware and software in various environments, while a Help Desk Technician often handles remote user support and call center tasks. The roles are closely related and often overlap, but the focus and work setting can differ slightly.

Is IT support a good entry-level job?

IT Support Assistant roles are often suitable for entry-level job seekers, as they typically require basic technical skills, problem-solving abilities, and customer service experience. These positions provide opportunities to learn about hardware, software, and networking, and may lead to more advanced IT careers with relevant certifications like CompTIA A+ or Network+.

What cities are hiring for It Support Assistant jobs?

Cities with the most It Support Assistant job openings:

What are the most commonly searched types of It Support jobs?

The most popular types of It Support jobs are:

Who are the top companies hiring for It Support Assistant jobs?

The top employers for It Support Assistant jobs are:

What states have the most It Support Assistant jobs?

States with the most job openings for It Support Assistant jobs include:

What are popular job titles related to It Support Assistant jobs?

For It Support Assistant jobs, the most frequently searched job titles are:

Infographic showing various It Support Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Support Assistant

Birmingham, AL • On-site

Church of the Highlands
See more jobs at Church of the Highlandsexternal

$15 - $20/hr

Full-time

Re-posted 3 days ago

Job description

Purpose of the Job:

The IT Support Assistant provides front-line technical support to team, volunteers, and guests by assisting with routine technology issues and administrative tasks within the Information Technology department. This role serves as a welcoming first point of contact for walk-in support requests, assists with equipment deployment and inventory management, and supports the overall efficiency of the IT team by performing a variety of operational and administrative duties.

Essential Responsibilities

Technical Support

  • Assist walk-in visitors with basic IT-related questions and technical issues.
  • Respond to Tier 1 support requests submitted through the IT ticketing system.
  • Troubleshoot common hardware, software, printer, mobile device, and account-related issues.
  • Escalate complex or unresolved issues to appropriate IT team members.
  • Provide excellent customer service while maintaining a positive and professional attitude.

Equipment & Asset Management

  • Receive, inspect, and unbox newly delivered technology equipment.
  • Assist with inventory tracking, labeling, and organization of IT assets.
  • Prepare computers, peripherals, and other devices for deployment to team and ministries.
  • Maintain an organized and clean equipment storage area.

Administrative & Operational Support

  • Assist the Administrative Assistant with stocking workroom refrigerators and other supply areas as needed.
  • Assist the Administrative Assistant with maintaining the cleanliness and organization of shared workspaces.
  • Support department projects and office operations as assigned.

Professional Development

  • Learn and become familiar with the organization's IT systems, applications, and support processes.
  • Develop technical knowledge and troubleshooting skills to improve support response effectiveness.
  • Participate in team meetings, training sessions, and ongoing learning opportunities.

Additional Responsibilities

  • Follow established IT policies, procedures, and security standards.
  • Perform other duties as assigned to support the IT department and organizational objectives.

Qualifications

  • High school diploma or equivalent.
  • Basic understanding of computer hardware, software, and mobile devices.
  • Strong customer service and communication skills.
  • Ability to learn new technologies and systems quickly.
  • Strong organizational skills and attention to detail.
  • Ability to lift and move technology equipment and packages as needed.

Attributes

  • Fun / Enjoyable
  • Excellent interpersonal skills
  • Life-giving attitude
  • Loyal and possesses a servant's heart
  • Must be committed to the vision of Highlands to fulfill the Great Commission with integrity and passion
  • Strong written, oral communication, and interpersonal skills
  • Daily contact with members of IT team
  • Works and frequently connects with all Highlands teams and other ministries and their leadership.


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