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It Support Assistant Jobs (NOW HIRING)

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

The IT Support Technician serves as the primary point for frontline IT support, troubleshooting and ... Support workstation moves, adds, and changes across clinic and administrative spaces. * Assist with ...

Mondo

IT Support Technician

Waterville, ME · On-site

$21.50 - $29.50/hr

Job Title: IT Support Technician Location: Waterville, ME (Fully Onsite) Duration: Full-Time Rate ... excellent customer service. * Assist with software installations, printer setup, device ...

MetroSys

IT Support Specialist

Lisle, IL · On-site

$25 - $40/hr

Position Overview MetroSys is seeking a customer-focused IT Support Specialist to provide onsite ... Coordinate hardware repairs, warranty services, and equipment logistics. * Assist with office ...

ON.energy

IT Support

Reston, VA · On-site

$22.25 - $30.75/hr

Required Experience * IT professional with 2-5 years of experience in IT Support functions. * Strong willingness to record and document tasks, events, and incidents. * Experience in installation ...

Qcells

IT Support Specialist

Highland Hills, OH · Hybrid

Description Title: IT Support Specialist Department: Business Support Team Location: Cleveland ... Recover and inventory equipment from departing employees. * Assist with workspace technology setup ...

JANOME AMERICA

IT Support Manager

Mahwah, NJ · On-site

$85K - $100K/yr

The IT Support Manager oversees the daily operations and support functions of the IT department ... The position supervises one full-time IT Assistant Manager and works closely with employees ...

STR

IT Support Specialist

Melbourne, FL · On-site

$72K - $90K/yr

Support office technology including scanners, printers, and workstations * Assist with onboarding, offboarding, and intern program IT support * Collaborate with the IT team on broader infrastructure ...

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis ... * Assist in the management, implementation, and maintenance of IT infrastructure (internal and ...

Sentinel Blue

IT Support Technician

Charleston, SC · On-site

$42K - $55K/yr

Sentinel Blue is looking for an IT Support Technician to join our Operations team on a hybrid basis ... * Assist in the management, implementation, and maintenance of IT infrastructure (internal and ...

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It Support Assistant information

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How much do it support assistant jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for it support assistant in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is an IT Support Assistant?

IT Support Assistants are entry-level professionals who provide technical assistance and support to users experiencing computer, hardware, or software issues. They help troubleshoot problems, install and configure systems, and maintain IT equipment within an organization. Their role often includes responding to service requests, supporting network connectivity, and escalating more complex issues to higher-level IT staff. IT Support Assistants play a crucial part in ensuring smooth day-to-day technology operations for businesses or institutions.

What are the key skills and qualifications needed to thrive as an IT Support Assistant?

To thrive as an IT Support Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong problem-solving skills, patience, and clear communication help you effectively assist users and manage technical issues. These skills ensure efficient resolution of IT problems, minimize downtime, and support smooth organizational operations.

What are some common challenges IT Support Assistants face when handling multiple support requests simultaneously?

IT Support Assistants often manage several user requests at once, which can be challenging when issues vary in complexity and urgency. Prioritizing tasks effectively and maintaining clear communication with users is essential to ensure timely resolution. Utilizing ticketing systems, collaborating closely with team members, and following established protocols can help manage workload efficiently. Developing strong organizational and multitasking skills will also aid in meeting user expectations and maintaining high service standards.

What is the difference between It Support Assistant vs Help Desk Technician?

AspectIt Support AssistantHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Support Center Analyst (preferred)
Work EnvironmentCorporate, educational, or small business IT supportHelp desk, call center, or remote support
Job ResponsibilitiesAssist with hardware/software issues, basic troubleshooting, user supportRespond to user inquiries, troubleshoot technical problems, escalate issues

Both roles involve technical support and require similar certifications, but an It Support Assistant typically works more directly with hardware and software in various environments, while a Help Desk Technician often handles remote user support and call center tasks. The roles are closely related and often overlap, but the focus and work setting can differ slightly.

Is IT support a good entry-level job?

IT Support Assistant roles are often suitable for entry-level job seekers, as they typically require basic technical skills, problem-solving abilities, and customer service experience. These positions provide opportunities to learn about hardware, software, and networking, and may lead to more advanced IT careers with relevant certifications like CompTIA A+ or Network+.

What cities are hiring for It Support Assistant jobs?

Cities with the most It Support Assistant job openings:

What are the most commonly searched types of It Support jobs?

The most popular types of It Support jobs are:

Who are the top companies hiring for It Support Assistant jobs?

The top employers for It Support Assistant jobs are:

What states have the most It Support Assistant jobs?

States with the most job openings for It Support Assistant jobs include:

What are popular job titles related to It Support Assistant jobs?

For It Support Assistant jobs, the most frequently searched job titles are:

Infographic showing various It Support Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

IT Support Specialist (Hardware & Operations)

Marlborough, MA • On-site

Astrix Inc
Recruiting and Staffing Services • 1 - 5K employees
Learn more about Astrix Incexternal

$30 - $37/hr

Contractor

Posted 15 days ago

Job description

Pay Rate Low: 30 | Pay Rate High: 37
Our client is a leading life sciences company that develops and manufactures tools and materials used in the production of biologic drugs. They are looking for a skilled IT Support Specialist - Hardware & Operations to join their growing team in Middlesex County, MA! This is a great opportunity to contribute to an innovative life science organization!
Job type: 6-month contract
Pay rate: $30- $37/hr.
Location: Middlesex County, MA
Position Summary
The IT Support Specialist provides hands-on technical support for computer hardware, end-user technology, equipment deployment, shipping, inventory, and day-to-day IT operations across office and manufacturing environments. This position is responsible for preparing, configuring, installing, troubleshooting, and maintaining computers and peripherals while delivering professional, timely, and customer-focused support to employees.
Key Responsibilities
  • Provide on-site technical support for laptops, desktops, monitors, docking stations, printers, mobile devices, conferencing equipment, peripherals, and approved office or shop-floor technology.
  • Support employee onboarding, transfers, moves, replacements, technology refreshes, and separations, including device preparation, deployment, recovery, and accurate asset tracking.
  • Build, image, configure, install, and troubleshoot desktop and laptop computers, operating systems, software, applications, peripherals, and basic security settings.
  • Set up and deploy complete workstations, including monitors, docking stations, keyboards, mice, printers, and other accessories.
  • Respond to help desk requests and provide timely, professional, and customer-focused technical support to end users.
  • Document work performed, root cause, troubleshooting steps, resolutions, and follow-up actions in the ticketing system with a high level of accuracy and detail.
  • Handle IT equipment shipping, receiving, packaging, tracking, and delivery coordination for employees and locations.
  • Maintain accurate IT asset inventories, equipment records, shipping records, and related documentation.
  • Perform basic user administration, including account setup, password resets, permissions, onboarding, and offboarding support.
  • Assist with Active Directory, Microsoft 365, endpoint management, and other standard IT systems and tools.
  • Coordinate with Service Desk, Engineering, Security, Infrastructure, Asset Management, and other IT teams to resolve technical issues and complete service requests.
  • Assist with IT projects, office moves, technology upgrades, hardware refreshes, and other operational initiatives.
  • Follow company security, data protection, safety, and IT policies when handling equipment, systems, and user information.
  • Deliver professional support while effectively balancing urgency, confidentiality, business needs, and regulatory requirements.

Required Qualifications
  • 1-3 years of experience in IT support, desktop support, help desk, or a related technical role.
  • Hands-on experience building, configuring, deploying, and troubleshooting computers and peripherals.
  • Basic knowledge of Windows operating systems, Microsoft 365, networking concepts, and common computer hardware.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Excellent attention to detail and ability to maintain accurate records.
  • Ability to manage multiple requests, prioritize work effectively, and meet deadlines.
  • Strong customer service, interpersonal, and written and verbal communication skills.
  • Ability to work effectively in both office and manufacturing environments.
  • Ability to safely lift and move IT equipment as needed.

Preferred Qualifications & Skills
  • Experience with Active Directory and Microsoft 365 administration.
  • Familiarity with endpoint management, imaging, provisioning, or device deployment tools.
  • Experience with IT asset management systems and ticketing platforms.
  • Experience with shipping, receiving, inventory control, or equipment logistics.
  • CompTIA A+, Network+, ITIL, or similar technical certification.
  • Familiarity with standard IT security practices, endpoint security, and data protection requirements.
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