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It Support Assistant Jobs (NOW HIRING)

Y-Tech, LLC

IT Support Specialist

North Chicago, IL · On-site

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:

Falck Rocky Mountain

IT Support

Aurora, CO · On-site

$20/hr

They will also provide IT support to the business, EMT's, and other vendors. The role involves hands-on support in coordination with third-party vendors and working with a ticketing system ...

PREMIER HOME PROS LLC

IT Support Coordinator

Akron, OH · On-site

$17 - $20/hr

IT Support Coordinator Entry Level | On-Site - Akron, OH | $17-$20/hr. (Based on Experience) I ... Set up, configure, and maintain workstations and user accounts. * Assist employees with password ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

IMAGE TECH GROUP LLC

IT Support Technician

Wixom, MI · On-site

$50K - $80K/yr

Provide Level 1-2 IT support for desktops, laptops, printers, WiFi, servers, routers, switches, and user issues * Support Microsoft 365, Windows OS, and basic Active Directory tasks * Troubleshoot ...

Shotover Systems

IT Support Technician

Boulder, CO · On-site

$60K - $80K/yr

We are seeking a hands-on hardware, software, and systems technician to support the day-to-day IT operations of our Boulder office and assist with always growing IT needs across our global teams. You ...

Nevada Health Centers I

IT SUPPORT TECHNICIAN

Elko, NV · On-site

$18.06 - $20.77/hr

Position Description Under general supervision, the IT support technician provides technical ... * Assist in ensuring data integrity. * Maintain confidentiality of all information contained in ...

CFS

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Ensure security and privacy of data, networks, and systems. * Assist in the implementation of IT projects and initiatives. Qualifications: * Proven experience as an IT Support Specialist or similar ...

CFS

IT Support Specialist

South Bend, IN · Hybrid

$45K - $55K/yr

Ensure security and privacy of data, networks, and systems. * Assist in the implementation of IT projects and initiatives. Qualifications: * Proven experience as an IT Support Specialist or similar ...

CFS

IT Support Specialist

Osceola, IN · Hybrid

$45K - $55K/yr

Ensure security and privacy of data, networks, and systems. * Assist in the implementation of IT projects and initiatives. Qualifications: * Proven experience as an IT Support Specialist or similar ...

Nevada Health Centers I

IT SUPPORT TECHNICIAN

Elko, NV · On-site

$18.06 - $20.77/hr

Position Description Under general supervision, the IT support technician provides technical ... * Assist in ensuring data integrity. * Maintain confidentiality of all information contained in ...

Swoon Staffing

IT Support Tech

Wilmington, DE · On-site

$24/hr

IT Support Technician | Contract | Wilmington, DE On-Site | Contract - 9 Months | $24/hr | W2 Only About the Role We are looking for a motivated and customer-focused IT Support Technician to join an ...

CFS

IT Support Specialist

Valparaiso, IN · Hybrid

$45K - $55K/yr

Ensure security and privacy of data, networks, and systems. * Assist in the implementation of IT projects and initiatives. Qualifications: * Proven experience as an IT Support Specialist or similar ...

GDI Infotech

IT SUpport Engineer

Nashville, TN · On-site

Accurately document work and manage tickets using MSP best practices * Assist with deployments, upgrades, and IT projects as needed What We're Looking For * Strong foundational IT support experience ...

ABC Consulting

IT Support Lead

Austin, TX

We are seeking an IT Support Lead to oversee our support operations, lead the IT support team, and ensure efficient issue resolution while delivering exceptional service. Key Responsibilities: * Team ...

Implus

IT Support Lead

Durham, NC · On-site

The IT Support Lead will play a vital role in the IT organization's overall success. This position ... * Assist in management of workstation images (Windows/macOS), endpoint configurations, and ...

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It Support Assistant information

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$11

$18

$26

How much do it support assistant jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for it support assistant in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges IT Support Assistants face when handling multiple support requests simultaneously?

IT Support Assistants often manage several user requests at once, which can be challenging when issues vary in complexity and urgency. Prioritizing tasks effectively and maintaining clear communication with users is essential to ensure timely resolution. Utilizing ticketing systems, collaborating closely with team members, and following established protocols can help manage workload efficiently. Developing strong organizational and multitasking skills will also aid in meeting user expectations and maintaining high service standards.

What is the difference between It Support Assistant vs Help Desk Technician?

AspectIt Support AssistantHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI Support Center Analyst (preferred)
Work EnvironmentCorporate, educational, or small business IT supportHelp desk, call center, or remote support
Job ResponsibilitiesAssist with hardware/software issues, basic troubleshooting, user supportRespond to user inquiries, troubleshoot technical problems, escalate issues

Both roles involve technical support and require similar certifications, but an It Support Assistant typically works more directly with hardware and software in various environments, while a Help Desk Technician often handles remote user support and call center tasks. The roles are closely related and often overlap, but the focus and work setting can differ slightly.

What are the key skills and qualifications needed to thrive as an IT Support Assistant, and why are they important?

To thrive as an IT Support Assistant, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong problem-solving skills, patience, and clear communication help you effectively assist users and manage technical issues. These skills ensure efficient resolution of IT problems, minimize downtime, and support smooth organizational operations.

What are IT Support Assistants?

IT Support Assistants are entry-level professionals who provide technical assistance and support to users experiencing computer, hardware, or software issues. They help troubleshoot problems, install and configure systems, and maintain IT equipment within an organization. Their role often includes responding to service requests, supporting network connectivity, and escalating more complex issues to higher-level IT staff. IT Support Assistants play a crucial part in ensuring smooth day-to-day technology operations for businesses or institutions.
What cities are hiring for It Support Assistant jobs? Cities with the most It Support Assistant job openings:
What are the most commonly searched types of It Support jobs? The most popular types of It Support jobs are:
What states have the most It Support Assistant jobs? States with the most job openings for It Support Assistant jobs include:
Infographic showing various It Support Assistant job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 75% Full Time, 20% Part Time, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
IT Support Specialist

IT Support Specialist

Y-Tech, LLC

North Chicago, IL • On-site

Full-time

Posted 11 days ago

Job description

IT SUPPORT SPECIALIST:
This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include:
  • Performance of or support of diagnosing and resolving problems in response to customer reported incidents,
  • Planning and analysis of work processes,
  • Researching and reporting trends and patterns of problems,
  • Developing training materials and performing computing/information system training sessions,
  • Developing and maintaining problem tracking databases,
  • Installing, troubleshooting, and maintaining hardware and software,
  • Performing backup and recovery operations,
  • Maintain property accountability for all IT equipment and software,
  • Conduct full and spot inventories of IT equipment as requested by the Project Manager,
  • Consulting with users to identify needs and requirements,
  • Conducting feasibility studies and trade-off analyses,
  • Preparing business cases, and
  • Ensuring the rigorous application of information security/Cybersecurity policies, principles, and

IT Support Specialists may be required to support the Client's eProcurement system, a segment of its SAP-based enterprise resource planning system.
IT Support Specialists may be required to support Users to include retrieving data from different tables and reporting mechanisms, assisting with troubleshooting applications, printer set-up, stored procedures, and load/maintain tables when requested.
Minimum Experience:
  • Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hand-on experience in installing, diagnosing problems, and training customers in the use of software and hardware.
  • IT Support Specialists are IAT-II positions required to meet IAT and CE certification requirements and shall be certified as Help Desk personnel.

DoD Approved 8570 Baseline Certification:
Category IAT Level II Computing Environment:
  • Computing Environment Cert Cybersecurity/IA Role/Function: Workstation Admin D Account (TBD at the Task Order level)

Security/Certification Requirements:
Must possess completed IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission

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