The IT Help Desk Technician will work closely with internal leadership and external IT/cybersecurit ... Support user account management in Microsoft 365, Azure Active Directory / Microsoft Entra ID, and ...
The IT Help Desk Technician will work closely with internal leadership and external IT/cybersecurit ... Support user account management in Microsoft 365, Azure Active Directory / Microsoft Entra ID, and ...
IT Help Desk Technician
Wichita, KS · On-site
Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. * Create and manage user accounts and basic access ...
IT Help Desk Technician
Wichita, KS · On-site
Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. * Create and manage user accounts and basic access ...
IT Help Desk Technician
Charlotte, NC · Hybrid
Hybrid 3 days a week in Charlotte, NC office Position Summary The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and ...
IT Help Desk Technician
Charlotte, NC · Hybrid
Hybrid 3 days a week in Charlotte, NC office Position Summary The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and ...
IT Help Desk Technician
Laramie, WY · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
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IT Help Desk Technician
Laramie, WY · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk Technician
Wichita, KS · On-site
Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. * Create and manage user accounts and basic access ...
IT Help Desk Technician
Wichita, KS · On-site
Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot basic network, Wi-Fi, VPN, and connectivity issues. * Create and manage user accounts and basic access ...
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
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IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
Quick apply
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk Technician
Laurel, MT · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
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IT Help Desk Technician
Laurel, MT · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk Technician
Alliance, NE · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
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IT Help Desk Technician
Alliance, NE · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk
Phoenix, AZ · On-site +1
$17 - $24/hr
Company Description Trapp Technology is a managed services provider delivering cloud, IT, and ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...
IT Help Desk
Phoenix, AZ · On-site +1
$17 - $24/hr
Company Description Trapp Technology is a managed services provider delivering cloud, IT, and ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...
The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The ... management reserves the right to amend as needed We ask that you do not call us or stop in ...
The IT Helpdesk will assist in implementation of Eagle Distributing technology infrastructure. The ... management reserves the right to amend as needed We ask that you do not call us or stop in ...
Manage and resolve incidents by tracking and documenting tickets in an ITSM system * Install ... Two Years of IT Help Desk or IT Support Services environment experience preferred * Have or are ...
Manage and resolve incidents by tracking and documenting tickets in an ITSM system * Install ... Two Years of IT Help Desk or IT Support Services environment experience preferred * Have or are ...
IT Help Desk Technician
Wausau, WI · On-site
$18.19 - $21.83/hr
Job Title: IT Help Desk Technician Reports to: Corporate IT Director Shift: Monday-Friday, during ... Ability to prioritize and manage multiple tasks in a fast-paced environment. * Strong communication ...
IT Help Desk Technician
Wausau, WI · On-site
$18.19 - $21.83/hr
Job Title: IT Help Desk Technician Reports to: Corporate IT Director Shift: Monday-Friday, during ... Ability to prioritize and manage multiple tasks in a fast-paced environment. * Strong communication ...
IT Help Desk Administrator
Charlotte, NC · On-site
$80K - $90K/yr
Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests. * Act as ...
IT Help Desk Administrator
Charlotte, NC · On-site
$80K - $90K/yr
Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests. * Act as ...
IT Help Desk
$80K - $90K/yr
... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish ... Monitor, manage, and deploy workstation OS and application patches; produce compliance reporting ...
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IT Help Desk
$80K - $90K/yr
... IT Helpdesk. This is a high-profile position that will oversee 1500+ devices. Bilingual Spanish ... Monitor, manage, and deploy workstation OS and application patches; produce compliance reporting ...
IT Help Desk
New Bedford, MA · On-site
$24 - $27.25/hr
Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure issues are resolved * Watch for issue trends and report to Director of IT * Run diagnostics to ...
IT Help Desk
New Bedford, MA · On-site
$24 - $27.25/hr
Manage Help Desk tickets in a timely manner and meet all SLA's * Follow-up with employees to ensure issues are resolved * Watch for issue trends and report to Director of IT * Run diagnostics to ...
IT Help Desk Technician
Nashville, TN · On-site
As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. IT Help Desk Technician responsibilities include serving as the first ...
IT Help Desk Technician
Nashville, TN · On-site
As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth. IT Help Desk Technician responsibilities include serving as the first ...
Create, manage, and maintain company user accounts, including email accounts and access permissions ... Qualifications * 2-3 years of hands-on IT support experience in a professional environment.
Create, manage, and maintain company user accounts, including email accounts and access permissions ... Qualifications * 2-3 years of hands-on IT support experience in a professional environment.
IT Help Desk Technician
Chesterfield, MO · On-site
Perform other duties as assigned by the Help Desk Manager or the IT team Requirements Who you are: * Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware ...
IT Help Desk Technician
Chesterfield, MO · On-site
Perform other duties as assigned by the Help Desk Manager or the IT team Requirements Who you are: * Strong technical troubleshooting skills with the ability to diagnose and resolve common hardware ...
IT Help Desk - Showrooms
New York, NY · On-site
$80K - $90K/yr
Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite ... Manage the full endpoint lifecycle: imaging, deployment, configuration, and decommissioning.
IT Help Desk - Showrooms
New York, NY · On-site
$80K - $90K/yr
Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite ... Manage the full endpoint lifecycle: imaging, deployment, configuration, and decommissioning.
It Help Desk Manager information
See salary details
$39K - $47.8K
6% of jobs
$47.8K - $56.5K
7% of jobs
$56.5K - $65.3K
11% of jobs
$66K is the 25th percentile. Wages below this are outliers.
$65.3K - $74.1K
11% of jobs
The median wage is $82.6K / yr.
$74.1K - $82.9K
16% of jobs
$82.9K - $91.6K
14% of jobs
$91.6K - $100.4K
8% of jobs
$102.2K is the 75th percentile. Wages above this are outliers.
$100.4K - $109.2K
12% of jobs
$109.2K - $118K
6% of jobs
$118K - $126.7K
6% of jobs
$126.7K - $135.5K
3% of jobs
$39K
$86.7K
$135.5K
How much do it help desk manager jobs pay per year?
As of Aug 31, 2026, the average yearly pay for it help desk manager in the United States is $86,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $106,000.00 per year, depending on experience, location, and employer.
What does an IT Help Desk Manager do?
An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.
What are the key skills and qualifications needed to thrive as an IT Help Desk Manager?
To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.
How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?
IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.
What is the difference between It Help Desk Manager vs It Support Specialist?
| Aspect | It Help Desk Manager | It Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+, ITIL | CompTIA A+, Microsoft Certified |
| Work Environment | Supervises help desk team, manages support processes | Provides technical support to end-users, troubleshoots issues |
| Employer & Industry Usage | IT departments across industries, corporate help desks | Help desks, technical support centers, customer service roles |
The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.
More about It Help Desk Manager jobs
What cities are hiring for It Help Desk Manager jobs?
Cities with the most It Help Desk Manager job openings:
What are the most commonly searched types of It Help Desk jobs?
The most popular types of It Help Desk jobs are:
What states have the most It Help Desk Manager jobs?
States with the most job openings for It Help Desk Manager jobs include:
Full-time
Re-posted 10 days ago
Job description
Position Summary
MSM North America is seeking a motivated and service-oriented IT Help Desk Technician to provide technical support for employees in a defense and U.S. Government contracting environment.
This role will support day-to-day IT operations, including troubleshooting user issues, setting up devices, assisting with Microsoft 365 applications, supporting account access, and helping maintain secure technology practices. The position is ideal for someone early in their IT career who has strong customer service skills, a solid technical foundation, and an interest in growing within cybersecurity, cloud administration, and government compliance environments.
The IT Help Desk Technician will work closely with internal leadership and external IT/cybersecurity partners to support secure, reliable, and compliant IT operations.
Key Responsibilities
Help Desk Support
Device & User Account Support
Microsoft 365 & Cloud Support
Cybersecurity & Compliance Support
Qualifications
Skills & Certifications
Preferred Skills
Preferred Certifications
Work Environment
This is a full-time, onsite position based at MSM's St. Petersburg, FL headquarters. The IT Help Desk Technician will support employees across the organization and work with leadership, program teams, and external IT/cybersecurity partners to maintain secure and reliable technology operations.
MSM North America is seeking a motivated and service-oriented IT Help Desk Technician to provide technical support for employees in a defense and U.S. Government contracting environment.
This role will support day-to-day IT operations, including troubleshooting user issues, setting up devices, assisting with Microsoft 365 applications, supporting account access, and helping maintain secure technology practices. The position is ideal for someone early in their IT career who has strong customer service skills, a solid technical foundation, and an interest in growing within cybersecurity, cloud administration, and government compliance environments.
The IT Help Desk Technician will work closely with internal leadership and external IT/cybersecurity partners to support secure, reliable, and compliant IT operations.
Key Responsibilities
Help Desk Support
- Provide first-level technical support to employees for hardware, software, account access, connectivity, printer, and general IT issues.
- Respond to help desk tickets, emails, and user requests in a timely and professional manner.
- Troubleshoot common issues related to laptops, desktops, mobile devices, Microsoft 365, Teams, Outlook, SharePoint, VPN access, and network connectivity.
- Escalate complex technical, cybersecurity, or infrastructure issues to appropriate internal or external support resources.
- Document support requests, troubleshooting steps, resolutions, and recurring issues.
Device & User Account Support
- Assist with onboarding and offboarding activities, including device setup, account provisioning, access changes, and equipment return.
- Set up, configure, and maintain laptops, desktops, printers, peripherals, and standard business applications.
- Support user account management in Microsoft 365, Azure Active Directory / Microsoft Entra ID, and related systems.
- Assist with password resets, MFA setup, group memberships, and basic permissions requests.
- Maintain accurate IT asset inventory and device assignment records.
Microsoft 365 & Cloud Support
- Provide basic support for Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, and Exchange Online.
- Assist users with file access, collaboration tools, mailbox issues, calendar problems, and application troubleshooting.
- Support endpoint enrollment and basic device management activities through Intune, as directed.
- Assist with GCC High user access and troubleshooting under the guidance of senior technical resources or external partners.
Cybersecurity & Compliance Support
- Follow IT security procedures designed to support CMMC Level 2, NIST SP 800-171, and federal cybersecurity requirements.
- Help enforce basic security practices, including MFA, password hygiene, secure device use, and data protection procedures.
- Assist with phishing awareness, user training, and reporting suspicious emails or security events.
- Support documentation and evidence collection for audits, assessments, and compliance activities.
- Escalate suspected cybersecurity incidents, access issues, or policy violations promptly.
Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field preferred; equivalent experience will be considered.
- 1-3 years of experience in help desk, desktop support, technical support, or a similar Tier 1 IT role.
- Experience supporting Windows laptops/desktops, Microsoft 365, Outlook, Teams, and common business applications.
- Basic familiarity with user account administration, MFA, password resets, permissions, and endpoint troubleshooting.
- Exposure to Azure Active Directory / Microsoft Entra ID, Intune, or Microsoft Defender preferred.
- Exposure to defense, aerospace, manufacturing, or U.S. Government contracting environments preferred, but not required.
- Basic understanding of cybersecurity best practices; familiarity with CMMC or NIST SP 800-171 is a plus.
- Strong customer service, communication, organization, and problem-solving skills.
- Ability to follow documented procedures, escalate appropriately, and maintain confidentiality.
Skills & Certifications
Preferred Skills
- Windows desktop and laptop troubleshooting
- Microsoft 365, Outlook, Teams, SharePoint, and OneDrive support
- Basic Azure AD / Microsoft Entra ID administration
- Password resets, MFA support, and access troubleshooting
- Ticketing system documentation and issue tracking
- Hardware setup, imaging, peripheral support, and asset tracking
- Basic networking concepts, including Wi-Fi, VPN, DNS, DHCP, and LAN connectivity
- Security awareness and data protection best practices
Preferred Certifications
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft 365 Certified: Fundamentals
- Microsoft Certified: Azure Fundamentals
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
Work Environment
This is a full-time, onsite position based at MSM's St. Petersburg, FL headquarters. The IT Help Desk Technician will support employees across the organization and work with leadership, program teams, and external IT/cybersecurity partners to maintain secure and reliable technology operations.
- U.S. Persons required.
- Ability to obtain and maintain a U.S. Government Security Clearance preferred.