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Intranet Manager Jobs (NOW HIRING)

City Bank

Customer Xperience Representative

Lubbock, TX · On-site

$12.25 - $16.75/hr

Clearly listen and understand the customer or other CXR's needs, seek help for correct answer through our intranet, manager, upper management or help desk. * Listen to own calls to increase quality ...

City Bank

Customer Xperience Representative

Lubbock, TX · On-site

$12.25 - $16.75/hr

Clearly listen and understand the customer or other CXR's needs, seek help for correct answer through our intranet, manager, upper management or help desk. * Listen to own calls to increase quality ...

City Bank

Customer Xperience Representative

Lubbock, TX · On-site

$13.75 - $18.75/hr

Clearly listen and understand the customer or other CXR's needs, seek help for correct answer through our intranet, manager, upper management or help desk. * Listen to own calls to increase quality ...

MOHELA

Intranet Programmer III

Harrisburg, PA · On-site

MOHELA is seeking an Intranet Programmer III to analyze application needs and provide solutions ... Work with IT information security and MOHELA's management team to understand information security ...

Zayo

Internal Communication Lead

Charleston, WV · On-site +1

SharePoint & Intranet Management * Manage, update, andoptimizecontent within SharePoint to deliver a consistent, engaging, and user-friendly employee experience. * Own andmaintainthe intranet ...

S2Technologies

Systems Administrator

Colorado Springs, CO · On-site

$65K - $75K/yr

Setting up new users and giving them access to the intranet * Managing and maintaining the file servers * Operating the firewall for the organization * Monitoring the internet connection for security ...

New

S2Technologies

Systems Administrator

Colorado Springs, CO · On-site

$65K - $75K/yr

Setting up new users and giving them access to the intranet * Managing and maintaining the file servers * Operating the firewall for the organization * Monitoring the internet connection for security ...

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Intranet Manager information

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$29K

$75.4K

$128K

How much do intranet manager jobs pay per year?

As of Jun 26, 2026, the average yearly pay for intranet manager in the United States is $75,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $88,000.00 per year, depending on experience, location, and employer.

What does an Intranet Manager do?

An Intranet Manager is responsible for overseeing the design, development, and maintenance of a company's internal communication and collaboration platform. They ensure the intranet is user-friendly, up-to-date, and supports business needs by managing content, user access, and system improvements. Additionally, they work with IT and other departments to optimize functionality, security, and integration with other tools. Their goal is to enhance employee engagement, streamline workflows, and improve information accessibility.

What are the primary day-to-day responsibilities of an Intranet Manager?

As an Intranet Manager, your daily tasks typically include maintaining and updating intranet content, managing user permissions, troubleshooting access issues, and collaborating with various departments to ensure key information is available and easily accessible. You might also work closely with IT to implement new features, monitor usage analytics to improve user experience, and lead training sessions to promote staff engagement. Regular coordination with HR, communications, and executive teams is common, as the intranet often serves as a central hub for company-wide announcements and resources. This role is both technical and strategic, balancing system upkeep with efforts to foster a connected internal community.

What are the key skills and qualifications needed to thrive in the Intranet Manager position, and why are they important?

To excel as an Intranet Manager, you need a background in information management, content strategy, and web technologies, often supported by a degree in IT, communications, or related fields. Familiarity with intranet platforms (such as SharePoint or Confluence), basic HTML/CSS, and content management systems is frequently required. Strong project management, communication, and stakeholder engagement skills help you build consensus and drive user adoption. These capabilities are crucial for creating an effective, user-friendly intranet that enhances internal communication and organizational productivity.

More about Intranet Manager jobs
What cities are hiring for Intranet Manager jobs? Cities with the most Intranet Manager job openings:
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Intranet Manager jobs near you
Infographic showing various Intranet Manager job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $75,415 per year, or $36.3 per hour.
Customer Xperience Representative

Customer Xperience Representative

City Bank

Lubbock, TX • On-site

$12.25 - $16.75/hr

Full-time

Posted 4 days ago

Job description

Prior banking experience is required with attention to detail. CXR's will handle all areas of customer account issues, online banking, mobile banking, loan payments, debit cards and disputes and fraud. Must be able to problem solve quickly while providing a high level of customer service and maintain confidentiality in dealing with customer sensitive information. CXR must understand that calls are recorded for training purposes and recognition. Must follow all policies and procedures of city bank and report all personal, customer related, and technical issues to the manager. Must meet team goals and support upper management goals for the department and bank. CXR must be on time and ready to answer busy incoming calls from customers from all branches. Hours consist of 8-5AM or 9-6AM, with a rotating Saturday. Must call the manager if not able to be at work or going to be late.

Essential Duties

  1. Answer incoming calls in queue or from transferred calls from internal bank employees regarding customer problems or inquiries on account issues, including but not limited to: balances, NSF, fees, stop payments, returns, over draft, debit cards, online banking, mobile banking products, loan payments and processes, new and closing of accounts, maintenance of accounts.

  2. Understand all City Bank systems and programs used on daily basis for CXC.

  3. Confidential information on customers is kept in secure place or if ready for discard then placed in the document bend to be destroyed.

  4. Take initiative for ongoing training offered by City Bank.

  5. Take initiative to understand products and make quality C/X referrals.

  6. Customer service is priority; use proper phrases, courteous, friendly and pleasing tones.

  7. Calls are recorded and randomly pulled weekly for quality measure following a score sheet and used for training and for personal reward and recognition.

  8. Log each call into Synapsys.

  9. Clearly listen and understand the customer or other CXR's needs, seek help for correct answer through our intranet, manager, upper management or help desk.

  10. Listen to own calls to increase quality calls.

  11. Be a team player, lead by example, adapt to change, participate in team meetings, be supportive in upper management suggestions for the betterment of the department.

  12. May be asked to be cross trained for the PBX.

  13. Escalations to either CXR specialist, CXR team led or CXR manager.

  14. CXR's are reviewed after the first 90 days, at year and any time a problem should arise. Calls may be reviewed daily.

Equal Opportunity Employer/Veterans/Disabled

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About City Bank

Sourced by ZipRecruiter

We come to work each day with a purpose that guides all our interactions. And, we truly value our three Fs - Faith, Family, Fun. Purpose: To use the power of relationships to help people succeed and live better Mission: We will build lasting relationships by delivering financial solutions with unrivaled customer service…one customer at a time. Vision: Our greatest achievement is when we help our stakeholders succeed – resulting in growth, profitability, and longevity for all.

Industry

Finance and insurance

Company size

501 - 1,000 Employees

Headquarters location

Lubbock, TX, US

Year founded

1941

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