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Intake Worker Jobs (NOW HIRING)

The Salvation Army

Intake Worker

Omaha, NE

$16.50 - $17/hr

Excellent communication skills both written and spoken, and ability to maintain effective working relationships. * Mathematical skills to include add, subtract, multiply, divide, use of common ...

Crisis Services

Mobile Outreach Intake Worker

Buffalo, NY · On-site

$22.04 - $25.81/hr

Crisis Services is looking to add a Mobile Outreach Intake Worker to our Emergency Mental Health Response Services team. We are seeking professionals with experience providing services to individuals ...

CRISIS SERVICES

Mobile Outreach Intake Worker

Buffalo, NY · On-site

$22.04 - $25.81/hr

Crisis Services is looking to add a Mobile Outreach Intake Worker to our Emergency Mental Health Response Services team. We are seeking professionals with experience providing services to individuals ...

CRISIS SERVICES

Mobile Outreach Intake Worker

Buffalo, NY · On-site

$22.04 - $25.81/hr

Crisis Services is looking to add a Mobile Outreach Intake Worker to our Emergency Mental Health Response Services team. We are seeking professionals with experience providing services to individuals ...

Salvation Army

Overnight Intake Worker

Tucson, AZ · On-site

QUALIFICATIONS: * Experience working with the homeless population * Able to maintain a non ... Manage general operations of the Intake area and guest needs staying in-house, providing ...

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How much do intake worker jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for intake worker in the United States is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.92 per hour, depending on experience, location, and employer.

What is an intake worker?

Intake workers are professionals who serve as the first point of contact for individuals seeking assistance or services from organizations, such as social services, healthcare, or legal aid. They are responsible for gathering initial information, assessing client needs, and determining eligibility for programs or services. Intake workers play a critical role in ensuring that clients are referred to the appropriate resources and receive the support they require. Their work often involves interviewing clients, maintaining records, and collaborating with other service providers.

What are the key skills and qualifications needed to thrive as an intake worker, and why are they important?

To thrive as an Intake Worker, you need strong interviewing, assessment, and documentation skills, typically supported by a background in social work, psychology, or a related field. Familiarity with case management software, data entry systems, and sometimes specialized intake forms or databases is common in this role. Excellent communication, empathy, and organizational skills help Intake Workers build rapport with clients and coordinate services effectively. These competencies are crucial for accurately identifying client needs, ensuring timely support, and maintaining efficient service delivery in social service environments.

What are some common challenges intake workers face when managing high caseloads, and how can they be addressed?

Intake Workers often encounter high caseloads, which can lead to time management challenges and increased stress. To address these issues, effective prioritization, clear communication, and strong organizational skills are essential. Many organizations provide training, mentorship, and supportive supervision to help Intake Workers manage workload demands. Additionally, collaborating with team members and using case management software can streamline processes and improve efficiency, ensuring that each case receives appropriate attention.

What is the difference between Intake Worker vs Case Manager?

AspectIntake WorkerCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; often requires certification or relevant experience
Work EnvironmentFrontline, initial contact with clients, often in social service agenciesOngoing client support, case planning, and resource coordination
Employer & Industry UsageSocial service agencies, healthcare, nonprofitsSocial service agencies, healthcare, community organizations
Common Search & Comparison IntentUnderstanding entry-level roles, initial client contactClient management, ongoing support, case planning

Intake Workers primarily handle initial client contact and gather basic information, while Case Managers provide ongoing support and coordinate services. Both roles are essential in social services but differ in scope and responsibilities.

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Intake Worker jobs near you
Infographic showing various Intake Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,660 per year, or $22.9 per hour.

Intake Worker

The Salvation Army Central Territory

Omaha, NE • On-site

$16.50 - $17/hr

Full-time

Posted 13 days ago

Salvation Army rating

6.1

Company rating: 6.1 out of 10

Based on 362 frontline employees who took The Breakroom Quiz

573rd of 772 rated non-profit organizations

Job description

*** Full- Time Monday- Friday, Pay Rate: $16.50-$17.00 Per Hour***
The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Summary/Primary Purpose: Interview and assess clients' request needs and administer service. Willing to utilize trauma informed practices.
Essential Duties and Responsibilities:
  • Complete interview for clients requesting services, i.e. food pantry, clothing, disaster assistance.
  • Determine clients' needs and provide emergency material assistance and/or referral, if applicable.
  • Consistently stock supply for the food pantry and participate in unloading, sorting and storing deliveries from the Foodbank and other seasonal services as directed.
  • Assess and refer eligible clients with children to the Pathway of Hope program.
  • Screen applicant, book appointment and complete interview for client requesting assistance with Black Hills Energy, Omaha Public Power District and Metropolitan Utilities District.
  • Complete case files and paperwork within 24 hours and complete daily stats for each client receiving services.
  • Compile and tally accurate monthly reports and submit to program coordinator for completion.
  • Enter accurate data regarding clients receiving assistance in Service Point in a timely manner.
  • Assist with preparation and application process for Christmas Bureau including applications, data entry, or special services.
  • Assist with preparation, application process, distribution and completion of the back to school program.
  • Network with other community organizations and attend meetings to build relationships and make referrals.
  • Participate in goal planning and program development and attend all mandatory yearly trainings and additional in-service trainings as applicable.
  • Participate in staff meeting and Performance Quality Improvement.
  • Participate in community events that benefit the MASS program, i.e. run/walk, Post Office food drive, Girl Scout food drive, etc.
  • Assist with keeping the pantry and hallway areas neat and clean.
  • Driving is a requirement of the position,
  • All other duties as assigned.

Supervisory Responsibilities: None
Education and/or Experience: Two-year associate degree in human services or related field, preferred and one-year related work experience required.
Qualifications: The requirements listed below are representative of the minimal knowledge, skill, and/or ability required for this position.
  • Ability to be flexible, prioritize and work on multiple projects or tasks simultaneously.
  • Advanced Microsoft Suite skills and the ability to access data systems via a web-based system.
  • Administrative skills to include utilization of standard office equipment, data entry, 10-key, attention to details and filing.
  • Excellent communication skills both written and spoken, and ability to maintain effective working relationships.
  • Mathematical skills to include add, subtract, multiply, divide, use of common fractions and decimals.
  • Demonstrated ability to handle confidential matters.
  • Excellent organizational skills and attention to details.
  • Strong independent judgement along with creative problem-solving skills.

Other Qualifications: Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.
Certificates, Licenses, Registrations: None
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include good speaking, hearing and vision ability and excellent manual dexterity. Ability to stand, bend and reach for extended periods of time, dexterity of hands and fingers to operate office equipment. May need to climb, balance. Kneel, crouch or crawl. This position will require the ability to lift and/or move more than 25 pounds occasionally.
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job - an office environment and while performing the duties of this job, the noise level in the work environment is usually moderate.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

What Salvation Army employees say

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About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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