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Intake Worker Jobs (NOW HIRING)

City of New York

INTAKE WORKER

Manhattan, NY · On-site

$70K - $80K/yr

The Department of Homeless Services (DHS) is recruiting three (3) Community Associates to function as Intake Worker who will: -Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Manhattan, NY

$44K - $51K/yr

The Department of Homeless Services (DHS) is recruiting three (3) Community Associates to function as a Intake Worker who will: - Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Manhattan, NY

$44K - $51K/yr

The Department of Homeless Services (DHS) is recruiting three (3) Community Associates to function as Intake Worker who will: - Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Manhattan, NY

$44K - $51K/yr

The Department of Homeless Services (DHS) is recruiting three (3) Community Associates to function as a Intake Worker who will: - Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Manhattan, NY

$44K - $51K/yr

The Department of Homeless Services (DHS) is recruiting three (3) Community Associates to function as Intake Worker who will: - Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

$70K - $80K/yr

The Department of Homeless Services (DHS) is recruiting three (3) Community Associates to function as a Intake Worker who will: -Interact with the various communities DHS serves to keep residents ...

Salvation Army

Intake Worker

Tucson, AZ · On-site

Other duties as assigned by the supervisor as it relates to the position of Intake Worker PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to walk ...

HELP USA

Intake Worker

Bronx, NY · On-site

$23.45/hr

As Intake Worker, you'll assess all new clients for program eligibility, answer and respond to inquiry calls, and provide program information to new and prospective clients. You'll also collect ...

City of New York

INTAKE WORKER

Brooklyn, NY · On-site

$70K - $80K/yr

The Department of Homeless Services is recruiting three (3) Community Associates to function as an Intake Workers who will: -Interact with the various communities DHS serves to keep residents ...

HELP USA

Intake Worker

New York, NY · On-site

$20.39/hr

Clarke Thomas | 121 Hellgate Circle, Wards Island, Manhattan, NY 10035 What You'll Do As an Intake Worker, you will be one of the first members of the social services team to interact with our new ...

City of New York

INTAKE WORKER

Manhattan, NY

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites ...

State of Iowa

Abuse Intake Worker

Des Moines, IA · On-site

$54K - $81K/yr

The Intake worker enters information onto the appropriate form; Identifies the nature of the report and determines which general category of alleged abuse (physical, sexual or neglect); Documents all ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

$50K - $60K/yr

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites ...

Old Colony Elder Services

HC Intake Worker

Brockton, MA · On-site

$25.41/hr

We are seeking a Home Care Intake Worker who will evaluate the need for home care services by an applicant under the home care program and develop/initiate home care service plans. This is a newly ...

Old Colony Elder Services

HC Intake Worker

Brockton, MA · On-site

$25.41/hr

We are seeking a Home Care Intake Worker who will evaluate the need for home care services by an applicant under the home care program and develop/initiate home care service plans. This is a newly ...

The Salvation Army

Part-Time Intake Worker

Wausau, WI · On-site

The Part-Time Intake Worker will provide support to the Wausau Corp Director by providing supervision and intake of clients, maintaining security, and providing supportive services in a Christian ...

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Showing results 21-40

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Intake Worker information

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How much do intake worker jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for intake worker in the United States is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.92 per hour, depending on experience, location, and employer.

What is an intake worker?

Intake workers are professionals who serve as the first point of contact for individuals seeking assistance or services from organizations, such as social services, healthcare, or legal aid. They are responsible for gathering initial information, assessing client needs, and determining eligibility for programs or services. Intake workers play a critical role in ensuring that clients are referred to the appropriate resources and receive the support they require. Their work often involves interviewing clients, maintaining records, and collaborating with other service providers.

What are the key skills and qualifications needed to thrive as an intake worker, and why are they important?

To thrive as an Intake Worker, you need strong interviewing, assessment, and documentation skills, typically supported by a background in social work, psychology, or a related field. Familiarity with case management software, data entry systems, and sometimes specialized intake forms or databases is common in this role. Excellent communication, empathy, and organizational skills help Intake Workers build rapport with clients and coordinate services effectively. These competencies are crucial for accurately identifying client needs, ensuring timely support, and maintaining efficient service delivery in social service environments.

What are some common challenges intake workers face when managing high caseloads, and how can they be addressed?

Intake Workers often encounter high caseloads, which can lead to time management challenges and increased stress. To address these issues, effective prioritization, clear communication, and strong organizational skills are essential. Many organizations provide training, mentorship, and supportive supervision to help Intake Workers manage workload demands. Additionally, collaborating with team members and using case management software can streamline processes and improve efficiency, ensuring that each case receives appropriate attention.

What is the difference between Intake Worker vs Case Manager?

AspectIntake WorkerCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; often requires certification or relevant experience
Work EnvironmentFrontline, initial contact with clients, often in social service agenciesOngoing client support, case planning, and resource coordination
Employer & Industry UsageSocial service agencies, healthcare, nonprofitsSocial service agencies, healthcare, community organizations
Common Search & Comparison IntentUnderstanding entry-level roles, initial client contactClient management, ongoing support, case planning

Intake Workers primarily handle initial client contact and gather basic information, while Case Managers provide ongoing support and coordinate services. Both roles are essential in social services but differ in scope and responsibilities.

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For Intake Worker jobs, the most frequently searched job titles are:

Intake Worker jobs near you
Infographic showing various Intake Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,660 per year, or $22.9 per hour.

INTAKE WORKER

City of New York

Manhattan, NY • On-site

$70K - $80K/yr

Full-time

Posted 23 days ago

City Of New York rating

7.2

Company rating: 7.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

621st of 846 rated public administrative organizations

Job description

Company Description
Job Description
The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.
DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.
The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.
The Department of Homeless Services (DHS) is recruiting three (3) Community Associates to function as Intake Worker who will:
-Interact with the various communities DHS serves to keep residents informed of the programs and services DHS has to offer to the homeless population.
-Interview families within the various communities and issue social service referrals.
-Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to various community shelters.
-Assist the Community Coordinator with handling onsite/offsite client inquiries with the highest level of confidentiality and sensitivity, during the application process.
-Perform high level responsible clerical duties, as assigned by the Site Manager, such as prepare written monthly, quarterly, and annual administrative statistical and narrative indicator reports that would share information in relation to shelter placements.
-Collect, analyze and evaluate on-site and statistical data from various sources, and communicate the results to superior.
-Maintain liaison with various units to be able to process schedule and reports, and to coordinate and prepare case files and documents.
Salary Range: $44,545-$51,227.
COMMUNITY ASSOCIATE - 56057
Qualifications
Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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