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Intake Worker Jobs (NOW HIRING)

City of New York

INTAKE WORKER

Brooklyn, NY · On-site

The Department of Homeless Services is recruiting three (3) Community Associates to function as an Intake Workers who will: - Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

The Department of Homeless Services (DHS) is recruiting one (1) Community Associate to function as an Intake Worker who will: -Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Brooklyn, NY · On-site

The Department of Homeless Services is recruiting three (3) Community Associates to function as an Intake Workers who will: - Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

$44K - $51K/yr

The Department of Homeless Services (DHS) is recruiting three (3) Community Associates to function as Intake Worker who will: at The Men's Intake Center within the Shelter Intake Division. - Interact ...

1800lionlaw

Intake Worker

Brooklyn, NY · On-site

Thompson Law LLP in Dallas seeks an Intake and Referral Attorney to lead the intake department and optimize the referral partner network. You will assist the intake paralegals, provide legal counsel ...

1800lionlaw

Intake Worker

Brooklyn, NY · On-site

Thompson Law LLP in Dallas seeks an Intake and Referral Attorney to lead the intake department and optimize the referral partner network. You will assist the intake paralegals, provide legal counsel ...

City of New York

INTAKE WORKER

Brooklyn, NY · On-site

$70K - $80K/yr

The Department of Homeless Services is recruiting three (3) Community Associates to function as an Intake Workers who will: -Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

$70K - $80K/yr

The Department of Homeless Services (DHS) is recruiting three (3) Community Associates to function as Intake Worker who will: at The Men's Intake Center within the Shelter Intake Division. -Interact ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

The Department of Homeless Services (DHS) is recruiting one (1) Community Associate to function as an Intake Worker who will: -Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

The Department of Homeless Services (DHS) is recruiting one (1) Community Associate to function as an Intake Worker who will: -Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Brooklyn, NY · On-site

The Department of Homeless Services (DHS) is recruiting one (1) Community Associate to function as an Intake Worker who will: - Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

The Department of Homeless Services (DHS) is recruiting one (1) Community Associate to function as an Intake Worker who will: -Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

$44K - $51K/yr

The Department of Homeless Services (DHS) is recruiting three (3) Community Associates to function as a Intake Worker who will: - Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

$44K - $51K/yr

The Department of Homeless Services (DHS) is recruiting three (3) Community Associates to function as Intake Worker who will: - Interact with the various communities DHS serves to keep residents ...

HELP USA

Intake Worker

Bronx, NY · On-site

$23.45/hr

As an Intake Worker, you'll assess all new clients for program eligibility, answer and respond to inquiry calls, and provide program information to new and prospective clients. You'll also collect ...

HELP USA

Intake Worker

New York, NY · On-site

$20.39/hr

Clarke Thomas | 121 Hellgate Circle, Wards Island, Manhattan, NY 10035 What You'll Do As an Intake Worker, you will be one of the first members of the social services team to interact with our new ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

$70K - $80K/yr

The Department of Homeless Services (DHS) is recruiting three (3) Community Associates to function as a Intake Worker who will: -Interact with the various communities DHS serves to keep residents ...

City of New York

INTAKE WORKER

Manhattan, NY · On-site

$44K - $51K/yr

The Department of Homeless Services (DHS) is recruiting three (3) Community Associates to function as Intake Worker who will: - Interact with the various communities DHS serves to keep residents ...

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Intake Worker information

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How much do intake worker jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for intake worker in the United States is $22.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $26.92 per hour, depending on experience, location, and employer.

What is an intake worker?

Intake workers are professionals who serve as the first point of contact for individuals seeking assistance or services from organizations, such as social services, healthcare, or legal aid. They are responsible for gathering initial information, assessing client needs, and determining eligibility for programs or services. Intake workers play a critical role in ensuring that clients are referred to the appropriate resources and receive the support they require. Their work often involves interviewing clients, maintaining records, and collaborating with other service providers.

What are the key skills and qualifications needed to thrive as an intake worker, and why are they important?

To thrive as an Intake Worker, you need strong interviewing, assessment, and documentation skills, typically supported by a background in social work, psychology, or a related field. Familiarity with case management software, data entry systems, and sometimes specialized intake forms or databases is common in this role. Excellent communication, empathy, and organizational skills help Intake Workers build rapport with clients and coordinate services effectively. These competencies are crucial for accurately identifying client needs, ensuring timely support, and maintaining efficient service delivery in social service environments.

What are some common challenges intake workers face when managing high caseloads, and how can they be addressed?

Intake Workers often encounter high caseloads, which can lead to time management challenges and increased stress. To address these issues, effective prioritization, clear communication, and strong organizational skills are essential. Many organizations provide training, mentorship, and supportive supervision to help Intake Workers manage workload demands. Additionally, collaborating with team members and using case management software can streamline processes and improve efficiency, ensuring that each case receives appropriate attention.

What is the difference between Intake Worker vs Case Manager?

AspectIntake WorkerCase Manager
Required CredentialsHigh school diploma or equivalent; some roles may require certificationHigh school diploma or equivalent; often requires certification or relevant experience
Work EnvironmentFrontline, initial contact with clients, often in social service agenciesOngoing client support, case planning, and resource coordination
Employer & Industry UsageSocial service agencies, healthcare, nonprofitsSocial service agencies, healthcare, community organizations
Common Search & Comparison IntentUnderstanding entry-level roles, initial client contactClient management, ongoing support, case planning

Intake Workers primarily handle initial client contact and gather basic information, while Case Managers provide ongoing support and coordinate services. Both roles are essential in social services but differ in scope and responsibilities.

How to become an intake worker?

To become an intake worker, typically a high school diploma or equivalent is required, and some positions may prefer or require post-secondary education in social work, psychology, or related fields. Relevant skills include strong communication, organization, and assessment abilities, and some roles may require certification or training in areas like CPR or confidentiality protocols.
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Intake Worker jobs near you
Infographic showing various Intake Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,660 per year, or $22.9 per hour.

INTAKE WORKER

City of New York

Brooklyn, NY • On-site

Full-time

Re-posted 12 days ago

City Of New York rating

7.2

Company rating: 7.2 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

626th of 856 rated public administrative organizations

Job description

Job Description

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.
DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.
The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children's intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City's most vulnerable population can access shelter, according to eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.
The Department of Homeless Services is recruiting three (3) Community Associates to function as an Intake Workers who will:
- Interact with the various communities DHS serves to keep residents informed of the programs and services DHS has to offer to the homeless population.
- Interview families within the various communities and issue social service referrals.
- Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to various community shelters.
- Assist the Community Coordinator with handling onsite/offsite client inquiries with the highest level of confidentiality and sensitivity, during the application process.
- Perform high level responsible clerical duties, as assigned by the Site Manager, such as prepare written monthly, quarterly, and annual administrative statistical and narrative indicator reports that would share information in relation to shelter placements.
- Collect, analyze and evaluate on-site and statistical data from various sources, and communicate the results to superiors.
- Maintain liaison with various units to be able to process schedule and reports, and to coordinate and prepare case files and documents.
COMMUNITY ASSOCIATE - 56057

Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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