Intake Case Manager Jobs (NOW HIRING)

Classification:   Administrative Analyst/Specialist Exempt I
Hours:  Full-time / 40 hours per week 
FLSA: Exempt

Anticipated Hiring Salary Range:  $5,380 (Step 2) to $6,303 (Step 10)* mo.
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: May 31, 2026
Recruitment Status:  Open Until Filled

Employment with the California State University System

ABOUT CSUMB

California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation's largest four-year public university system, California State University, which educates nearly 460,000 students every year. 

With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students' lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB's sustainability goal is to be carbon neutral by 2030. 

The university's Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.

As one of the 22 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.

PURPOSE:

Under the supervision of the Director for Title IX, Discrimination, Harassment, and Retaliation (DHR), the Intake Case Specialist is responsible for the review, triage and implementing supportive measures, as needed, via the University reporting tool or via direct communication regarding Title IX and DHR reporting, which includes, but is not limited to: Sex based discrimination and sexual misconduct, as well as EEO (Equal Employment Opportunity) protected categories. The position works collaboratively with various offices at the University to ensure the institution's compliance with the CSU nondiscrimination policy and associated regulations.

Additionally, the intake case specialist is responsible for coordination of training compliance, as well as day-to-day office management and administrative support for the Title IX/DHR Director. The Office of Title IX/DHR is responsible for university compliance with Title IX of the Education Amendments of the 1972 Civil Rights Act, The Violence Against Women Act Reauthorization of 2012 (VAWA), and CSU system wide and University policies prohibiting discrimination, harassment and retaliation.

This work also involves interactions within and outside the university with exposure to highly sensitive/confidential information and the need to handle sensitive interpersonal situations. The position is responsible for preparing required reports for review by the Director, and once approved ensuring proper distribution. The Intake Case Specialist has primary responsibility for campus recruitment EEO reviews and will work collaboratively with Human Resources.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: 

1. Title IX/DHR Intake Case Specialist:

• Under the direction and supervision of the Director for Title IX/DHR, the Intake Case Specialist is responsible for conducting initial intake, data collection, and assessment functions related to reports of discrimination, harassment, retaliation, sexual misconduct, and other conduct prohibited under the CSU Nondiscrimination Policy, and the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act). This responsibility includes receiving, reviewing new reports, gathering preliminary information from impacted parties, assessing immediate safety and supportive measure needs, documenting relevant information within the case management system, and coordinating with appropriate campus partners to facilitate the University's response obligations. The Intake Case Specialist performs these duties in a trauma-informed, impartial, and confidential manner.
• Upon request by the Director or Investigator, processes supportive measures for personnel and/or students. This includes, but is not limited to: emailing faculty for classroom supportive measures, student conduct for no-contacts, Housing, etc., or Human Resources for personnel supportive measures.
• Promptly advises the Director of any perceived threats to the community that fall under Clery and/or the Behavioral Intervention Team (BIT), triages aforementioned information, and, if needed, submits following Clery/BIT protocols.
• Regularly meets with the UPD liaison to retrieve necessary reporting information for Title IX/DHR office, including review of police reports, video footage, and obtaining UPD report numbers.
• Triages incoming reports via the reporting tool or via direct report via email, telephone, etc. Once received, enters case into Case Management Database. Reviews incoming reports daily via the Case Management Database and ensures all information is updated. Reviews database for previous reports/conduct concerns from Human Resources, Student Conduct, Housing, University Police Department (UPD), and notifies the Director, as needed. Runs reports, as needed.
• Ensures all reports are entered Case Management Database, including previous paper reports.
• Audits Case Management Database to ensure appropriate use and reports inappropriate viewing of prohibited reports/cases to the Title IX/DHR Director.
• Maintains current Case Management Database and attends trainings for updates, as needed.
• Prepares, publishes, and distributes the Annual Title IX report, with review and approval from the Director. Runs additional reports, as needed.
• Stays up to date with Title IX, EEO, VAWA, and additional Federal and State laws and CSU policy updates. Attends annual Title IX/DHR Conference.

2. Analyst, Education/Training and Supervision:

• Implements and maintains measures for assigning and tracking completion for trainings mandated for Title IX/DHR by CSU policy for all campus affiliations (faculty, staff, administrators, and students).  Effective collaboration with Student Information Services, Human Resources, and the Chancellor's Office is required to affect these training processes, including compliance tracking and reporting.  Using independent judgment, oversees the process for implementing enforcement mechanisms of student registration holds, as well as assisting affiliates having difficulties with locating their assignment or other technical concerns.
• Develops preventative programming opportunities under the general direction of the Title IX/DHR Director.  This may involve Title IX/DHR led activities, or be collaborative efforts with campus partners. May serve on committees to further these opportunities, as needed. Maintains effective communication and organization for ensuring planned events, ensures adequate resources and staffing/volunteer representation on behalf of the Title IX/DHR office. 
• Supervises any student employees or volunteers, including the Title IX/DHR Ambassadors roster for the academic year, for programming and/or office support.
• Serves as training administrator for online training databases.
• Assist the Title IX/DHR Coordinator and/or Investigator with trainings for the University, either as backup and/or support.  Otherwise responsible for coordination and monitoring of online module compliance. May additionally be tasked to assist in creation of PowerPoint presentations, brochures or training materials, at the direction of the Director.

3. Administrative Functions:

• Provides general administrative oversight for the department.
• Processes administrative documents, including confidential and sensitive materials, and assists in maintaining department databases, files and records. Identifies supplies, materials, equipment, and services needed for the office and/or required by the Director or staff.
• Prepares and processes purchase requisitions, direct payments, personal reimbursements, invoices and other accounting-related forms.
• Coordinates arrangements for travel and attendance at off campus meetings including transportation, hotel and conference registrations; and prepares and processes travel authorization and claim forms.
• Resolves day-to-day operational problems.
• Provides budget support and planning for the department, tracks budget expenditures and maintains balances and information. Provides budget planning and projections in collaboration with the Director and the budget lead for the division. Provides reporting documentation, as required.

4. EEO Review:

• Works collaboratively with Human Resources to receive and respond to EEO review requests for searches conducted throughout campus. 
• Responds promptly to all review requests from Human Resources, with the guideline of not exceeding one business day from the time the request is provided.
• Ensure careful, thorough statistical review of the pool according to set formulae and the campus Affirmative Action Plan, and collegial interaction with Human Resources regarding the outcome and recommendations.
• Advise the Director on any patterns of concern and recommendations for formula adjustments.

Other Functions:

1. Perform other job-related duties and special projects as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge:  Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.  Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty.  Working knowledge of operational and fiscal analysis and techniques.

Abilities:  to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.  Ability to anticipate problems and address them proactively.  Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.  Ability to train others on new skills and procedures and provide lead work direction.

Skills:  in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.  Expertise in investigating and analyzing problems with a broad administrative impact and implications.  Thorough mastery of English grammar, spelling, punctuation, editing and spoken language.

MINIMUM QUALIFICATIONS:

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

SPECIALIZED SKILLS:

Experience with crime prevention programs, procedures and practices, as well as safety training administration. Ability to prepare and perform informational presentations. Knowledge of: federal and state public safety reporting requirements including, but not limited to: Clery Act, DOJ Reporting Requirements and other applicable crime data reporting requirements. Experience in contract administration, project management and public presentations. Proficient in the use of computers including word processing, web publishing, PowerPoint and graphics editing.

PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE:

Experience working in higher education. Experience or exposure in managing a Clery Act/Title IX/EEO compliance program. Ability to: understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions. Experience with utilization of Case Management Database. 

Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; Microsoft Office Professional; Google Workspace (Gmail, Docs, Sheets, Drive, Calendar, Forms, etc.); 25Live; intranet drives; and internet browsers.  

SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS: 

• All offers of employment...