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Intake Case Manager Jobs (NOW HIRING)

Jerez Law, PLLC

Legal Intake Specialist

Las Vegas, NV · On-site

$21/hr

... case management system • Coordinate with clinical, administrative, or program staff to schedule services • Follow up on incomplete applications or missing documentation • Maintain strict ...

Echo IT Solutions

Intake Specialist

Indianapolis, IN · On-site

$17 - $22.75/hr

Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward ... Strong organizational skills with the ability to manage various projects simultaneously * Working ...

Argyll Infotech, Inc.

Intake Specialist

Indianapolis, IN · On-site

$17 - $22.75/hr

### Job Summary for Intake/Case Control Staff - **Respond to Public Inquiries:** - Provide timely ... Case Management:** - Respond to online inquiries regarding the filing of complaints. - Effectively ...

ECHO IT SOLUTIONS INC .

Intake Specialist

Indianapolis, IN · On-site

$17 - $22.75/hr

Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward ... manage various projects simultaneously • Working knowledge of computers and Microsoft Office ...

CCSWW

Case Manager (Tenant Law Center)

Seattle, WA

$22.75 - $29.50/hr

The Intake Case Manager conducts client interviews, spots legal issues, creates and maintains case records in Legal Server, coordinates referrals, and works closely with attorneys, paralegals ...

New

CCSWW

Case Manager (Tenant Law Center)

Seattle, WA · On-site

$27.27/hr

The Intake Case Manager conducts client interviews, spots legal issues, creates and maintains case records in Legal Server, coordinates referrals, and works closely with attorneys, paralegals ...

New

STI

Intake Specialist :: Paralegal

Indianapolis, IN · On-site

$17 - $22.75/hr

Intake/Case Control staff shall answer questions, makes referrals, draft complaints and forward ... manage various projects simultaneously • Working knowledge of computers and Microsoft Office ...

Sertoma Star Services

Case Manager

Matteson, IL · On-site

$45K - $50K/yr

Intake Case Manager * Answer intake calls and complete phone screenings for individuals requesting services. * Schedule initial intake appointments. * Update intake spreadsheets in order to track ...

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Intake Case Manager information

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How much do intake case manager jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for intake case manager in the United States is $25.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $31.01 per hour, depending on experience, location, and employer.

What is an intake case manager?

Intake Case Managers are professionals who assess and evaluate new clients or patients to determine their needs and eligibility for services. They are typically the first point of contact in settings such as healthcare, social services, or mental health organizations. Intake Case Managers gather detailed information, complete necessary paperwork, and coordinate initial referrals or support services to ensure individuals receive appropriate care. Their role is essential for connecting clients with the resources and programs that best fit their situation.

What skills and qualifications are needed to be an intake case manager?

To thrive as an Intake Case Manager, you need a background in social work, counseling, or a related field, often supported by a relevant degree or certification. Familiarity with case management software, electronic health records, and documentation systems is typically required. Strong interpersonal skills, active listening, and the ability to multitask help Intake Case Managers build rapport and efficiently assess client needs. These skills ensure accurate initial assessments and connect clients to appropriate services, which is critical for effective case management.

What challenges do intake case managers face when handling multiple client cases?

Intake Case Managers often manage a high volume of cases at once, which can make prioritization and time management challenging. Balancing urgent client needs, thorough documentation, and communication with various service providers requires strong organizational skills. Additionally, Intake Case Managers must remain empathetic while maintaining professional boundaries, and navigate complex eligibility criteria for services. Success in this role often depends on effective multitasking, adaptability, and collaboration with interdisciplinary teams.

What is the difference between Intake Case Manager vs Social Worker?

AspectIntake Case ManagerSocial Worker
CredentialsTypically requires a high school diploma or associate degree; some roles prefer a bachelor's in social work or related fieldRequires a bachelor's or master's degree in social work (BSW or MSW) and licensure in many states
Work EnvironmentOften works in healthcare, insurance, or community organizations, focusing on initial client assessmentsWorks in hospitals, clinics, or social service agencies, providing ongoing client support and intervention
Job FocusInitial intake, eligibility assessment, and referral coordinationClient counseling, case management, and long-term support

While both roles involve client interaction and assessment, Intake Case Managers primarily handle initial screenings and referrals, whereas Social Workers provide ongoing support and intervention. Understanding these differences helps in choosing the right career path or job search focus.

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Intake Case Manager jobs near you
Infographic showing various Intake Case Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $52,473 per year, or $25.2 per hour.

Intake and Case Initiation Coordinator

ICF International, Inc.

Manhattan, NY • On-site

$19.75 - $27/hr

Other

Posted 3 days ago

New

Job description

The Intake and Case Initiation Coordinator supports ICF's delivery of a federally funded legal services network serving unaccompanied children. The coordinator helps establish and operate consistent intake and case initiation processes by organizing incoming case information, maintaining accurate records, routing cases and documentation, coordinating follow-up with providers and project teams, and supporting the transition from interim tools to a longer-term case management platform. The position requires sound judgment, strong attention to detail, responsiveness, and discretion when handling sensitive information.
Major Duties/Responsibilities

  • Develop, test, document, modify, and continuously improve intake policies and procedures, including forms, case initiation checklists, routing protocols, data standards, and handoff procedures.

  • Receive, review, organize, and enter incoming case information from government partners, facilities, legal service providers, and internal project teams in accordance with approved procedures, exercising independent judgment, at times, to resolve intake and case initiation matters.

  • Create and maintain accurate case initiation records in designated systems, trackers, and shared files, ensuring required data are complete, consistently formatted, and ready for migration to the long-term case management platform.

  • Track provider assignment, required documentation, service continuity considerations, language needs, travel or logistics flags, deadlines, and information gaps requiring follow-up.

  • Coordinate with network management, legal service providers, workflow and data leads, training and communications staff, and project leadership to advance cases through intake and initiation.

  • Support provider onboarding and vetting by tracking submissions, confirming completeness, maintaining documentation in accordance with project procedures, and reviewing and approving exceptions within delegated authority while escalating higher-risk or precedent-setting matters as appropriate.

  • Maintain action logs, status notes, and operational summaries that give supervisors and project teams visibility into workload, risks, trends, decisions, and next steps.

  • Analyze operational trends and recurring data issues, process gaps, duplicative steps, and handoff risks; implement corrective actions and other practical improvements to strengthen intake and case initiation performance.

  • Advise project leadership on intake workflows, case initiation practices, exception handling, resource needs, and other operational decisions.

  • Make timely decisions within delegated authority that materially affect intake, case initiation, service continuity, workload management, and overall program operations, documenting rationale and escalating matters when required.

  • Prepare meeting notes, agendas, status updates, and other project documentation.

  • Protect confidential, proprietary, personally identifiable, and case-sensitive information in accordance with ICF, client, and program requirements.

  • Perform other intake, documentation, data quality, coordination, and operational support duties as assigned.


Basic Qualifications:

  • High school diploma or GED and 2+ years of experience supporting program operations, intake, case coordination, customer service, administrative coordination, data entry, project coordination, or similar work; or an equivalent combination of education and experience.

  • Strong written and oral communication skills.

  • Detail-oriented, with the ability to manage multiple tasks and prioritize competing deadlines.

  • Ability to organize incomplete or high-volume information, resolve routine data gaps, and follow through across multiple stakeholders.


Professional Qualifications:

  • Sound judgment and discretion when handling confidential, personally identifiable, and case-sensitive information.

  • Ability to problem-solve, meet deadlines, work independently, and escalate issues appropriately.

  • Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Teams, and SharePoint or similar collaboration tools.

  • Collaborative, responsive, customer-service oriented, and comfortable working in a fast-moving implementation environment.

  • Experience maintaining accurate records, trackers, forms, shared files, or case information in a structured documentation environment.

  • Experience coordinating tasks across multiple stakeholders, following up on missing information, meeting deadlines, and exercising independent assessment and judgment in a fast-paced setting.

  • Demonstrated ability to follow confidentiality, data privacy, information security, and records management requirements.


Preferred Qualifications:

  • Associate or bachelor's degree in social services, public administration, criminal justice, legal studies, public health, human services, business administration, or a related field.

  • Experience supporting federally funded, grant-funded, public-sector, legal services, refugee resettlement, immigration, child welfare, healthcare, behavioral health, or human services programs.

  • Experience using case management systems, CRM tools, SharePoint, Excel trackers, databases, or electronic records systems.

  • Bilingual or multilingual skills, especially Spanish or other languages relevant to served populations, are a plus.


Reporting Structure:
Supervision received: Receives supervision from the Intake Coordinator Supervisor.
Supervision exercised: This position does not provide direct supervision to staff.
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$50,605.00 - $86,028.00
Nationwide Remote Office (US99)

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